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Sunlux: a san diego solar panel installer
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What Sunlux solar customers say
Don't take our word for it. Read what our Southern California customers think about us.
Sunlux has been great to work with on my solar install. I found them to be very competitive and did a great job. The panels have been installed for about a year with flawless performance. I am currently having issues with pigeons hanging out under the panels and reached out to Sunlux. There was a quick response to assist me in arranging to have a critter guard installed. I give them my highest recommendation and thanks!Nicholas H. 4/02/2019
I'm living in the desert. Solar energy is plentiful. It made more sense to go with it. SunLux had the Panasonic panels that I wanted. They sold the kind of panel that I thought was best. A friend of mine also had used them and liked them. I had done some comparison, and they came up with the best overall deal for what I was looking for. So far, the panels are working great, and I have nothing but good things to say. We bought the system outright. The installation was great. It took a bunch of guys like seven hours. They were very pleasant. They couldn't have been better.SunLux was, from the get-go, very easy to deal with. When we were waiting to get confirmation from the government agency that has to okay the installation, they kept me up to date. With COVID, people weren't responding as quickly as possible. But I would hear from their representative practically once a week saying, “Still haven't heard anything yet. We'll keep you posted.” It was not her fault but she certainly stayed on top of it. It was excellent customer service. SunLux, overall, is very professional, very communicative and they kept me informed. They got great customer service.Betty 2/09/2021
I have been shopping around a couple of companies and the descriptions and communications were much more detailed and efficient with SunLux, especially the type of product and the warranty was very interesting. The financial part went smoothly. The design has been approved two weeks ago and SunLux said they would send it to the city for approval. My guess is it would go on until next year. But so far, everything is good.Mehrdad 12/10/2021
This is a very professional group of people. Everyone was responsive and helpful. The only problem, which wasn't their fault, was the time it took for the city inspector and the electric company to turn on the panels. I've only had the panels for a short time, but so far this has been a very pleasant experienceTherese B. 5/09/2019
We have had our solar with Sunlux for 8 months now. We are extremely happy with the solar production and customer service. Everybody I've talked to has been very helpful, patient and knowledgeable. Solar is a huge investment and I feel good knowing that Sunlux will be there for us for the long haul.Crissy 6/19/2020
My parents have solar on their house and they’ve had it for 30 years now. They've known all the benefits. When me and my wife got our home, we wanted to go ahead and put solar on it as well and we found out about SunLux. There was another neighbor in our community who had solar as well and he worked with SunLux. He highly recommended them. So, we went ahead and got a call from SunLux and that worked out. The enrollment process was quick. It took about a week because we were adamant to get started. The installation and everything was fine. It was afterwards, through the inspections that had to be done, there was a little bit of miscommunication. But nothing too bad. It just delayed things by a week or so because they didn't seem to be on the same page together. In going solar, the benefit is almost immediate and we see it’s producing. The bill went down and everything seems to be working.Dan 2/19/2021
First, let me say that my experience with Sunlux was a good one. The agent that first met with me was very pleasant and knowledgeable and put a great system together for what my solar power system. The technicians that came to install the system were also very professional and courteous. After that, there is some patience that you will have to have with getting the system up and running. From Sunlux dealing with the Gas Company, DWP, and the city inspectors, it can get to be time consuming, but they keep you abreast to what’s going on. Garrett in the main office was very helpful all the way through the process. Overall I’m very happy with my choice of Sunlux and I’m looking forward to saving money on my power bills by generating solar energy.TC C. 5/22/2019
Starting with initial consultation to installation with SunLux was real smooth. There was a little glitch with county inspection, but SunLux technicians took care of the issue. I was well informed about each stage of the process. Whole process took less than 3 months which is shorter than what I expected. Everyone from SunLux that I dealt were as pleasant as they we're professional. I am happy with my decision to go with SunLux.Myung Y. 11/20/2019
After a couple of years of contemplating solar and receiving a number of quotes, we decided to go with SunLux for our solar system. They were not the very cheapest (but close), but I felt that Tracy Woodburn, our sales consultant, really listened to our needs and not only was confident in SunLux's ability to deliver, but communicated this without a lot of heavy pressure like another large company did (via a large membership store). I also liked that much of the initial discussion and evaluation was done over the phone and email after Tracy viewed our home on GoogleEarth. None of the other companies were willing to do as much without meeting with us in our home where the heavy sales pressure was started.Lynn B. 4/07/2019
We initially spoke about 20 panels, but the original design only had 19. I contacted Tracy who immediately took it back to the design team, and very quickly we had a plan with 20 panels. I appreciated that Tracy hadn't over-promised and also that he stood by his word and made sure we got what we had asked for.
Everybody who came to our house for the installation was professional, polite, and highly skilled. The work that was done looks beautiful. We ended up needing a new electric panel and we were not charged any additional fee. The city then said the panel needed to be moved, and SunLux quickly sent out a team to do this. Again, no additional fee, no grumbling, and beautiful work.
We had a change in Project Managers partway through the job, and Tracy Woodburn remained a point of contact throughout so that whenever I had a question or concern, he made sure that I got the answer.
At the very end of the project there was some miscommunication about a 220 outlet that we wanted installed. It is entirely possible that the misunderstanding was on my end, and not on the end of the company, but SunLux honored my understanding of the agreement and completed that installation.
We've only had one full month of operation, but the system overproduced for that one month, which is easy to track with the software and website they signed me up with.
Would I recommend SunLux? Absolutely! I'm not sure if the other sales staff remain as involved as Tracy did, but I would recommend that you ask for him, as he really made the process much smoother from start to finish!
We took over 6 months deciding whether to go with solar and who to go with. We ended up with SunLux because of their warranties, everything is done inhouse and price. They were very patient with us while we made our decision. The installation went very smoothly. We are enjoying seeing a credit to our Edison bill.Sasha T. 6/27/2019
We have had our solar with Sunlux for 8 months now. We are extremely happy with the solar production and customer service. Everybody I've talked to has been very helpful, patient and knowledgeable. Solar is a huge investment and I feel good knowing that Sunlux will be there for us for the long haul.Crissy B. 6/19/2020
Our servers were shutting down all the time, and so we were losing a lot of data every time they shut down. One of the solutions was to get solar and we were already looking into solar, so it kind of worked out. SunLux was a recommendation. Their representatives were very responsive. Installation took less than a week, but it was pretty smooth. The cost of the service is fairly competitive. Go for SunLux.Takashi 6/30/2021
I have just received my “PERMISSION TO OPERATE” from Southern California Edison confirming that my “Self-Generation Facility is Interconnected to SCE's Electric Grid”, ie my solar system can now export energy to the SCE grid and I get credit for it. This project started about 4 months ago when I finally settled on choosing SunLux Energy to install a Solar Energy System. Having talked to and discarded several companies before, I was impressed by what SunLux had to offer: a top quality system, very flexible configurations, multiple options, battery backup, and a great warranty covering roof leaks as well as their equipment. The SunLux Sales Representative, Ben C*****, was as pleasant as he was professional. Working from a few typical SCE monthly statements he came up with a configuration that would produce my average electric consumption plus a safety margin, along with a battery backup component to keep our choice of devices powered on in case of a power outage. The equipment itself is made by SolarEdge, an excellent solar energy products manufacturer, and by LG. The decision was easy, the mantle was passed to the Project Manager, Raul R********, who promptly set up an installation schedule which the installation crew stuck to. This crew was very professional and very diligent. 27 panels were installed in one day even though my roof is of an unconventional metal type. (Since the installation was completed we had a strong wind event and a couple of very stormy days with an unusual amount of rain; but no leaks and not a single panel budged.) At the completion of the installation,,the mantle was passed to the SunLux Customer Service Manager, Garrett K*****, who managed the setup, testing, monitoring and transfer of the system to me. To me, the quality of a system has as much to do with the quality of support as with the system itself. Working with Garrett was, and continues to be, a real pleasure. He is always available, he is patient, he responds to issues very promptly, often before I’m even aware that there is an issue. He also guided the application to get the system interconnected to the SCE grid, which was finally approved last week. I am very happy with my SunLux system and would strongly recommend SunLux to anybody in the market for a top notch solar energy system.Waguih B. 6/28/2019
Going solar helps the environment stuff, but the main driving factor for me was the tax credit. I was gonna have to pay somebody $15,000 either the government or private company, and I chose to pay the private company. I went to several different companies and the industry-standard, in my opinion, is around $3.50 per kilowatt hour. SunLux quoted me $3.29 per kilowatt hour but in my search, I got somebody that was quoting me 2.75 per kilowatt hour. So when I went back to SunLux, I told them about it and their rep sent in the bid. They brought theirs down to 2.77.The consumer is at a clear disadvantage ‘cause they don’t know what goes into these systems. Once I got into it, I saw that the cost of the material was about $22,000 and there were a couple of days labor for the install. They had to do some running around to submit some stuff, so there was quite a bit of room in there for a profit margin. So, solar is a good thing but it’s a little bit overpriced no matter who’s doing it.I wanted the Panasonic panels and SunLux got me that. I had some company who tried to push me to a different panel and I said no. Also, there was some discussion between microinverters and traditional inverters with the optimizers that sit on panels. We went back and forth about that a little bit. They were pushing hard on the regular inverters with the optimizers and we got to the point where it wasn’t worth hassling about it anymore. The size of the traditional inverters has shrug down quite a bit from a few years back, so it’s not quite as unsightly and the system seems to operate fine.Lowell 4/02/2020
I have a property in Mission Viejo and have a complicated 30 year clay tile roof. We contacted Sunlux, Sunpower, Sunrun and Tesla for solar panel quotes and Tesla for solar roof. Tesla took a couple of weeks to tell me that they will not install panels on clay tiles, designed an 11.4kw solar roof but placed 2.7 kw of active tiles on the north facing panes. I asked for a redesign 2 weeks ago and am still waiting. I don't think they can do it to be honest.P T. 2/16/2021
As far as solar panel quotes, Sunlux came out as the least expensive, the best system, the best warranty and will take care of replacing the underlayment for a very reasonable price so I don't have to call a separate roofer. Michael agreed to an upgrade from 2 layers of 30# felt to 2 layers of synthetic SBS-modified asphalt underlayment for the same price. Their system is based on state of the art high efficiency panels from LG with built-in microinverters so the 25 year manufacturer warranty includes the inverters (the most likely hardware to fail and only has a 10 year warranty from all the other installers). Unlike all the other installers, Sunlux offers a production guarantee of so many kwh/yr so they have a vested interest in monitoring the system output to watch for any failures or unexpected decrease in production. They also allow the customer to monitor system production down to the panel level so if any panel were to fail the installer and/or manufacturer warranty can be exercised. This is not possible with any system using string inverters such as Tesla.
Their roof leak warranty is 15 years instead of the industry standard 10 years. It's comforting to know although with 2 layers of SBS-modified asphalt underlayment I am not too worried.
Their customer service seems to be top notch from reading all the reviews on Yelp and Consumer Affairs. Their prices are very competitive. If you decide on Powerwall storage they will go the extra mile to apply for the SGIP program and get the state rebate for you. Highly recommended!
Sunlux has been very diligent. Everything is transparent. They've tried to accommodate a lot of the questions and concerns that I've had. They don't promise everything, but they provide you with the details. The gentleman who explained the details to me had a very detailed presentation. It took a lot of time but it explained a lot of things. I'm still in the middle of trying to finalize how we're gonna be approaching the project. We're making sure that the roof is able to handle that added load and that we don't have to remove the panels 5, 10 years from now to fix leaks.James 5/26/2022
SunLux came highly recommended as an outstanding company for our solar needs, and they did not disappoint us! We wanted to add a battery backup unit to our existing solar system to prepare for power outages and emergencies. After doing our research and contacting a few solar companies we choose SunLux. They presented the most comprehensive plan, worked with us to make sure they met our needs and have a wonderful professional staff that made the entire process seamless. They made the installation a smooth experience, from securing permits and dealing with SCE for connection to the grid, it couldn't have been a better experience. The installers were professional, neat and experienced and had the system installed in a day. The few places they had to chip or cut away stucco were patched, repaired and blended in perfectly. SunLux facilitated our new battery backup system into our SolarEdge online monitoring account so we can monitor our entire system from anyplace. We highly recommend SunLux for any of your solar needs!Stacie K. 10/24/2019
Wanted to share my experience with Sunlux.. These guys are fantastic! I met with 4 other Solar companies and finally chose these guys. Not only did they install 30 Solar panels, but they also built us a covered patio to put them on. Eveything came out great, all of the staff and I dealt with were friendly and professional. Their follow up after the install has been great, and their prices are very competitive as well. Thanks Ben C*****, Guillermo, Aaron and the rest of the Sunlux team for a wonderful experience. Can't wait to see my SCE bill in the coming months!Alfred T. 2/18/2019
Our sales Rep Mark T******* was really nice and walked us through the entire process during our solar hunt. The rest of the team kept us updated on what was going on behind the scenes. We financed solar, and I was upset that I had to open an account with another bank. Going to have to put the foot work in later to close the act once our loan is paid off. The installation was seamless and the installers were friendly. Sarah C******* took care of everything with our HOA and SDGE. That saved me a lot of headache. Looking forward to saving some money with solar.Nicole M. 6/10/2018
We just signed up with the project and it has yet to commence. But everybody has been cooperative and has been giving me information because everything is new for me. I'm not that knowledgeable in solar or roofing or contracting so they are helping me throughout. Bonnie is our project manager and Gary, who was my initial contact, is the salesperson and engineer. He has been giving me guidance. So, it’s been good. I will recommend others to at least explore the possibility of going with Sunlux and they can make their own calculated decision and look at all the options. And so far, my experience has been wonderful, so I have nothing but praise for Sunlux.Kishor 4/21/2022
I liked the video presentation of SunLux better than other companies. It was really informative. I learned a lot that I didn't know about. Price-wise, they were in the ballpark of what I was figuring on. They’re doing the permit thing right now. I’m waiting on the city to do their thing. The rep I've been working with has been staying in touch. He keeps us apprised of what's going on.James 10/29/2021
Excellent service provided by each team member. I was kept informed during each stage of the process and the Sunlux representatives took time to educate me about process, product, timelines, progress, services and costs. As a former educator, Sunlux receives an A+ for all aspects detailed above.Lee S. 12/29/2019
I have been pleased with SunLux. It just started to kick in and the bill is considerably lower. I had one issue with them. After they did the stucco work to my side of my house, they didn't match the paint very well and they didn't paint well. Whoever came out was very sloppy. I took some pictures and I sent the pictures to them. They came out the very next day and fixed it up. They were very quick to respond to an issue that I had with them.Bill 2/25/2021
I did a solar energy system with Sunlux on my house about three years ago, and everything went very smoothly. The process was close to three months because I had a different situation where my roof tile is Spanish tile. It cannot take the penetration of a rack system on the roof so they had to strip off the areas of the roof where they were going to put solar panels and do composition paper underneath that to waterproof it all. Then they mounted the racks and brought the Spanish tile back up to the edge of the solar panels. Once they got that done, the solar panels were installed within a couple of weeks. They were on time regularly for the rest of the stuff.Dan 2/19/2022
We had a really good Zoom meeting with Bill, our salesperson, and he was very thorough, friendly and knowledgeable. He answered all our questions, gave us a great PDF document that had all of our estimated savings and plans, and really demystified the whole process for us. There were some hang-ups with the plans for installation and how many panels we could get though. Now, Sunlux is hammering it out internally before coming back to us with a revised proposal. If they can't deliver on a proposal that has enough to justify the cost, we just won't do it, but that's nothing against Sunlux. It just happens to be what the situation is. We'll just wait and see if they can figure something out. If they can, terrific. If they can't, then we tried.Brandon 4/06/2022
The main person I dealt with at SunLux was Adam, the salesperson. He was very knowledgeable about what's going on with the system. I'm very satisfied. They were very professional. They determined the number of panels I needed to meet the amount of usage. They saw what kind of electric system I have existing and they determined whether they have to upgrade or not. They looked at my roof to determine if the roof needs replacing or not, if it's new enough for a system, and structurally sound for a system. I'm able to monitor it online and it seems to meet the usage. The panels produce an adequate amount. Everything was also reasonable compared to other companies.Lindsey 10/27/2021
SunLux had a strong proposal and I liked their warranties. They're not cheap but they were the best. When doing solar, buy the decent quality. Don't go for cheap crap because it won’t pay off in the long term. Our experience with SunLux has been fairly okay. But we might not be able to go forward with the job at the moment. My roof isn't correct because I don't have the right type of shingles. I need to change that and it would cost me 11 grand, which I'm not prepared to pay for.Alastair 11/01/2021
I was looking into a few different companies and went with SunLux. Not only was the price right, but the experience and knowledge that SunLux has been around a lot longer than the rest of these companies weighed big on who we were going to choose. The process so far has been pretty smooth. They've been very communicative.Josh 10/31/2021
I wanted to be as independent of the electrical grid as I could be. I had done part of the house with solar and I had a Tesla battery. But I realized that I was generating about half the power I needed to offset my power bill. So, I called SunLux and had them come to double what I already had. And that brought me to net zero on my electric bill. In fact, Edison sent me a check last year, so I appreciated that.Aside from that, I had concerns with the company that I had used before with the quality of their workmanship, but SunLux stressed that their workmanship would be excellent, and it was. They said that they would run the cables through the attic and not over the top of the roof, which made it more pleasant to the eye, so I was very happy. They also tied my Tesla battery into the system so that I've got the two solar systems and the Tesla battery all connected together.I started the process with SunLux a year ago and they got the installation done beautifully. But it took a long time to get the permission to operate, so I kept calling them to ask what was holding it up. They said that it was Edison that was holding it up, so it took a couple of months after the installation before I could turn the system on. Other than that, I love the solar system that I've got. Plus I drive a plug-in hybrid car, so my car basically runs on sunlight. I charge it in my garage overnight and I drive it to work, then I can plug it in where I work to drive home. So, if I've decided to work at home, I don't ever have to buy any gasoline.Dave 2/20/2021
The SunLux reviews that I saw online were consistently good. There have been a few different people who have been involved with ushering us through the process. The initial person I spoke with was more of a sales guy, and then after that was somebody who was assigned as our primary contact for the process of going through and getting the analysis done, getting the license done, and getting the work itself done.We have one problem at the moment, which is that they said that they were ready to turn on the system. It was a couple weeks ago that they said they were ready to turn on the system and that I should expect to be contacted within three business days by their operations team that would confirm that the system was running, and that I would be able to log in online to my account that had been created to see the statistics of the reporting that the system was running all that. I never got contacted by the operations team, and the online system still shows that the system is not operational. I have a contact who I've been emailing. I'm going to ping her again and see if they can give me an update. Everything else has been great. They did a good job through the whole process. I felt like they were taking good care of us, and doing a good job of staying on top of things.Charles 2/10/2021
We did a virtual visit and the sales rep explained all the benefits of going solar, and how much money I'll be saving in the long run with going solar. He also mentioned the impact on the planet and renewable energy. He was very informative. He answered all my questions. I was very happy with the sales rep that I dealt with. There was some delays with the installation due to COVID and that was understandable. SunLux Energy was always on point as far as informing me of where we were with the installation process, and with the gathering of permits from the City and from my HOA. The installation crew was great. They came in and explained everything they were going to do. We hardly even heard or saw them because they got in, they did what they had to do, and then they got out. They cleaned up after themselves. The cost of the service was very reasonable. I've got my first electric bill and I'm seeing savings already. From start to finish, it was an awesome experience. SunLux was very professional and informative. They laid out everything for me. Everything that I heard on the radio was spot-on.Johnny 4/01/2021
The engineer that I first talked to was very knowledgeable, and he had a system himself. I had a few drawbacks, and I didn't know how it would work, but he could answer all my questions. He was very good. Alex, the project coordinator, kept me up to date and worked around my schedule. The staff that came out here were very professional, and they did their job well. So far, I've been producing more than I'm using. The cost of the service is very fair, because I know the electric company is going to be increasing.Carol 9/15/2021
Great experience. The solar consultant I spoke with, Fernando Cano, was extremely knowledgeable. Fernando helped lay out a couple of possible custom tailored solar plans for my home which included details about overall cost, expected kilowatt hours accumulated by the panels, my own power needs, etc. It was informative and all of my questions/concerns were answered. I can't say that about the other companies I spoke with.Travis A. 9/16/2021
If you're going to go solar go with Sunlux.
I picked Sunlux for solar to install on my elderly parents house. This was after 5 other quotes. Price was the best. From signing contract to power up was better than imagined. Even with weather delays (wet in socal this year) they got past the delays. Customer service is fantastic. They know how to design a system. I recommend them highly.Ron J. 6/11/2019
Sunlux installed my system in the middle of last year, and have been online since last October. Decided to go with a roof mounted system, and so far we are very pleased with the results. I appreciate how Sunlux has a very strong customer service team that is proactive to check on how things are going or answer any questions. The new software update is great! I like how the continue to update the main software. great company!Lazaro F. 6/10/2019
Made solar easy! the entire process has been little to know effort on my part. From quotation to install everything was easy. No hard pressure sales tactics! honest pricing and a great team from the inside people to the installers! If you are thinking about going solar you just need to call these guys!James B. 3/07/2019
I am so happy with my Sunlux experience! After going through the process I would definitely choose them again without hesitation. I initially reached out to Tesla Solar, which seemed great at first. We had a good initial meeting, the proposal looked good, and the gentleman that did my inspection was so nice. Then everything went sideways. After my inspection the initial estimate went up $8,500 for additional costs. I called my local utility company to verify what Tesla Solar was telling me was needed. My utility company sent someone to my house to inspect and verified it was not needed. Suddenly, I had a hard time getting a hold of my Project Manager at Tesla and the engineers could not agree on the requirements. Every few weeks they would just send me an email asking if I had signed the documents yet. They didn� t want to discuss what the utility company said.Page M. 7/30/2019
That is when I called other companies, including Sunlux. My sales contact, Rob Martinez, worked with me and answered all of my questions. After reviewing the proposals, I researched the equipment on each proposal. The pricing was all competitive, but the equipment Sunlux quoted was far superior and the reviews were great. That is when I signed with Sunlux.
Everyone I talked to, emailed, or that came to our house was friendly, professional, and overly polite. From my Project Manager, Emma Stadler, to the techs sent to our house for installation and inspections, everyone was knowledgeable and amazing. Emma kept me informed every step of the way and I did my part by emailing or calling when I had questions. Every email or call was responded to quickly. If someone did not know the answer to my question, they would have someone call me with the answer right away. Every inspection was passed easily. They submitted everything for me and made the whole process seamless.
My solar system was turned on today and I am excited to see the kW it started producing right away. I will be referring everyone to Sunlux!
I spend several months researching and getting quotes from multiple solar contractors. Let me tell you it was a big learning experience. At the end I decided to go with Sunlux. They give me the best price and best guarantee than the other three solar companies for the system I was looking for.. They really took care of me and made the most effort to earn my business. Another key factor was their customer reviews. The process was smooth and very professional. Their installers where also very professional and pay attention to detail, taking my input and answering any questions I had. I’m so glad I went with Sunlux.MOISES R. 11/07/2019
Choosing a Solar company is very difficult. We went with Sunlux because of their 25 year warranty. None of the other solar providers could offer anything comparable.Barbara F. 10/16/2019
While our initial installation was difficult, after contacting Sunlux Customer Service all was corrected and completed. Garrett worked with me and PG&E to get our meters working properly.
Sunlux monitors the usage and provides us with great information whenever I have questions.
The best part is we no longer have a PG&E bill over $10.00. I couldn't be happier with the system production and am glad we chose Sunlux.
Very professional and responsive from start to finish. The Sunlux organization to a person is dedicated to customer satisfaction, and made the process extremely easy. My wife did not want to see solar panels from the street and Mike V. was extremely understanding and collaborative with the placement of the panels on a challenging roof with many facets. He also patiently took us through all the options of going solar, with NO high pressure tactics. The entire process was on our timetable. Permitting with the city, and the final inspection, was a breeze. What we did not expect, was the caliber of installation on our home. Their crew was meticulous in all areas of the work, treading very lightly on our roof and grounds, and positively craftsmanlike in their design and execution. I refer to it as an 'elegant' installation, so cleanly done. We just can't get over the workmanship. We could not be happier.Bill D. 8/23/2018
Service is one of the key items that I decided to go with SunLux and quality is one of them too. The sales guy was very approachable, responsive and always available for me if I have questions. The installation took half of the day. Once our local electricity company approved, they gave me a call right away and said they could come the next day. They came on Saturday morning around 7:00 and it took them until 1 o'clock or 2 o'clock. They cleaned up a little bit then they left. However, there is one issue. Once they had finished, one of my breakers was not being reconnected well. I had to call them to come back to put that back and they were very responsive. The next morning, they came again and fixed that right away. That's a plus for them. I like SunLux Energy. I like the service that they have right now. Most of the contractors, once you've paid in full, they're gone. They never respond to your call. But SunLux still responds to my call. They still send me text messages every once in a while asking me how the generation is going. I like the way that they make sure their customer is well-satisfied.Ryan 2/11/2021
We had compared a few different companies and finally decided on Sunlux. While the price are pretty standard in the market, the deciding factors for us were the warranty (the guaranty level of electricity production over 25 years period) and the brand of panels they use. Once the contract was signed, the rest was really easy. They were very good at communicating with us, always returned calls, text when we had questions. The scheduling, installation and city inspection was painless and smooth. So, overall, very happy with the experience.Shirley L. 2/20/2020
The entire Sunlux team has been incredible from start to finish. During the sales presentation, there was no uncomfortable up selling or pressure by Chris. The installation process managed by Jen was seamless, and whenever there was an issue (all issues were minor) she took considerable effort to ensure our care and solve the problem. The roof and the panels look fabulous and they are producing as expected - we couldn't be happier!! We received 3 other quotes for the project and Sunlux beat the competition in every category, which actually made me a bit nervous, but after going through the whole project, I am blown away that they exceeded my expectations. I would highly recommend Sunlux and Troy Roofing for any project you might have. Thanks Garrett and the entire Sunlux crew!!Scott M. 7/08/2020
I did my due diligence by speaking with three different companies since I've had my share of issues with home contractors. From the initial sales pitch-person, to the final installation, Sunlux was great to work with. Being an engineer, I had some suggestions that would make an easier and cleaner install. They listened to my inputs and made adjustments. The install technicians were top notch. They were on-time, skilled, and really paid attention detail giving me the aesthetic look and electrical production that I was hoping for. Thank you again for being such a great company and doing such a fantastic job - I really appreciate how easy it was to get this done. Please don't change the way you are doing business - you have it all right!Martin 2/25/2021
After waiting years for solar panels to become more efficient and affordable, i finally settled on Sunlux to set up solar for our newly renovated home after reading reviews and speaking with friends. I must say this decision for solar has been the best investment in my home i have ever made. Sunlux reps took us through the whole process from estimating our generating needs (we have 2 ev cars, 2 A/C units and outdoor entertainment) to mapping out our panels to give us maximum sun exposure, to setting up and registering our panels with the electric company. Garrett, the customer service manager, responded to our questions and calls promptly and kept us informed during the whole process. He introduced us to the app that can monitor our daily, monthly and cumulative generating at the touch of our iPhones 24/7. We are now generating more electricity than we use and this will allow us expand our electricity needs in the future. The monthly cost of our solar loan is significantly less than our previous electrical bill and in several years we will be saving hundreds of dollars monthly. We are very pleased with our purchase and with Sunlux.Martin W. 11/01/2019
I've been thinking of installing solar for quite sometime on our home and after numerous companies giving me quotes, I decided to go with Tesla. I thought that Tesla was the elite of solar based on their ads and promotions. After going through all but installing the solar panels, Tesla informed me that our roof needed work and that it would cost $9000 to repair the roof so that they can install solar panels. I was disappointed until I heard of Sun Lux over the radio being a roofer also. This was to test if I really needed a new roof. Sun Lux gave me a higher production of energy than Tesla and said I didn't need a new roof! They had several options on financing and leasing that made sense. I pulled the trigger and had them install solar. They assign you a Project coordinator that communicates with you throughout the process and Emma (my project coordinator) gave me the white glove treatment. She was always available. She took care of everything. What more can I ask for? I highly recommend Sun Lux even though I own a Tesla.Allan L. 2/26/2019
The installation hasn't happened yet, but my experience has been great so far. This is something that I'm not knowledgeable about, and the rep walked me through it very easily. I have asked so many questions, and he's has been so extremely patient, knowledgeable, and very bipartisan of his product versus others, telling me to do the research. Currently, we're waiting on permits, and the roofer has to come look at my house to do an audit.Adam 8/13/2022
I took bids from four other companies and I thought SunLux' salesman was professional and was persistent with his follow-up. He always had the answers or he came back with the answers, and their quote was competitively priced. He was able to give me the product that I was looking for, which was the Panasonic panels and the SolarEdge system. I have a certain kind of a roof called a TPO roof which is like a vinyl roof. And some companies would charge extra, some wouldn't, but he just acted like, "No big deal, we can take care of that." So it gave me confidence in him. I was in the final hours of making decision with another company and I changed, because I thought he was exceptional.And then once we signed the paperwork, I got passed off to a project manager and she was amazing. She is probably one of the best communicators. And if you've ever gone through construction yourself, it's usually not fun. All you ever want somebody to do, whether it's news you wanna hear or not, I just want them to be honest. Because nothing in construction is easy, right? Things happen. People don't show up for work, there's hidden damage, or suppliers, or short of stock. It's just the way the world is. But when somebody calls you up before you have to call them, to say, "Where are your people?", or when they call you up in advance and you're confident that they'll call you, no matter it's good or bad news, it makes the experience very enjoyable.The customer service person was one of the best I've ever encountered. I'm in the construction business. We run a service company, which is one of the largest in our field in Southern California. I wanted to steal her. And then, we had a few glitches at the end which is we just don't get wigged about because we knew if they were taking care of them, what else could you ask? Because you're not going to make an omelet without cracking a couple of eggs. And being in the construction business, it's just part of it. It's more not how you handle when everything goes right, it's how do you handle things when everything doesn’t go according to plan or right. She was exceptional on keeping things moving and staying in communication, good news or bad news. It's more important to communicate me when things aren't going to schedule.We haven't had a bill since the panels have been installed. We had a credit because we were doing what would they call a billing average plan where you pay a bit more during the winter to have a more billing through the summer months. About a month ago, we got a $435 rebate. That was because they took the excess they collected during the winter and figured that we're going to have solar panels that work during the summer. We had a bad inverter when we first started. It took SunLux a little while to figure it out that we had a problem. And then, they came out and fixed it right away. But it has been producing electricity for a month and a half.You're looking for somebody that makes your life easy. You can do your part, my part is to pay the money and to select the best vendor, and they made me look good in front of my wife, so what else would I want? You're more dealing with the person that's putting it up and a bit more hands-on guy, but I feel I made the right decision. And after going through the experience, you still have fond feelings of the company that you chose. In the construction business where things don't always go perfect, that's pretty good, if you still have good feeling and you're still glad that you chose the person you have. I would definitely recommend SunLux.Paul 5/12/2020
We looked at multiple companies for solar over a year. Sunlux was professional from the first point of contact. Between their customer service, installers and employees everyone was helpful and respectful. Getting solar was the best decision we made and I would highly recommend Sunlux.Kim H. 2/26/2020
I evaluated a few other vendors and the bottom line that came up was the pricing for the same product. Even though SunLux was 15% higher, based on the customer feedback, it looked like their system had more pros than cons. Their reps were very eager to keep all the work on schedule and when there was an inspection issue, they tried to get it resolved ASAP. But after everything was installed, it sounded like when I sent them some email, there was a lag on their response. Or maybe that was because the equipment is LG and they don't know the LG product too much.Other than that, the system looks pretty good from the outside and I'm happy with what I got. We're in Southern California, so we have most of the sunny day and I can really generate more electricity than what I consume. That's the goal and I don't care about how much I make from the solar. We are not abusing the electricity, but now, there’s less concern about using the electricity. I have 13 panels for about five kilowatts and even though that sounds less, the new product has high efficiency of generating the power. It's for a 22-square foot house and that's enough for me.Jung 6/10/2021
I was very pleased with SunLux Energy. I live in the city of Glendale, California and we must have the most difficult permitting process ever. We started this process on April 23rd of 2020 and it took almost one year to pull the permit just to have SunLux come in and install the solar. We had an original project manager who left the company and kinda left us hanging for a bit. But the next project manager that came in did an excellent job trying to recover and stuck with us throughout the process. I really appreciate that. They know how to work through the process and they worked very diligently. Everything was installed. All the detailing was done and wrapped it up and commissioned in four to six weeks. It was fast. It’s nice to make your own energy. When they installed it and they commissioned it, we were partially through one cycle and we get billed every other month. I'm waiting for two full months to pass in order to see the benefits but I could tell right now, I've already looked at the kilowatt production per week and per month and we'll be able to pay off the system in pretty quick period of time.Michael 4/21/2021
Highly recommended, especially if you think you got roofing issues.Simon L. 6/23/2020
I'm glad I didn't give up on my solar project because I almost did. Back in 2019, I was ready to move ahead with the project and went to energysage.com get quotes. I've had over 10 quotes and I actually even signed up with another installer at the time (not SunLux) and started the project. Then shortly after the project started I was told they discovered my roof had issues so the project was cancelled. I cancelled in part 1) the installer didn't do roofing and I didn't want to deal with multiple contractors and 2) the unexpected cost in the project.
And apparently, the installer wasn't too excited about either, it seem. I guess most installers out there just want the easy installs but that's not the real world out there.
I all but had given up. Then 6 months later I decided I give it another try and recalled Sunlux had given me a quote prior but never followed up on it. Explained my situation to Tracy, my Sunlux consultant and he said my roof issue can be handled by Sunlux. He was very responsive to my needs, customized a system that I want and even had a great suggestion on the panel placement. How it looks is as important as the power for me. All that within my budget.
So with contract signed, this is typically where most solar project fall apart (right?) and this is what I heard from my neighbors with their solar project from a different installer.
Nope, not with Sunlux. The project moved quickly and it stayed that way. I got coordinated with the project manager Jennifer and she made sure all my concerns were addressed. Even with Covid, the project took no more than 3 months and the bulk of the wait is with permitting. It only took 2 days for roofing and other 2 days for the panel install.
Very happy with the overall install experience, pricing, and service. On top of it, I had only had to deal with one contractor for both solar and roofing. Highly recommended!
Sunlux has been an amazing from start to finish. We had an excellent consultation and build for our system based on our past year with the electric company. Everything that followed was on schedule and delivered as promised. We had an excellent project manager that kept us informed of a few schedule changes. (Current state of affairs and rain). The installers were friendly and had great attention to detail. Sunlux delivered everything promised and then some. Highly recommended!Bryan M. 4/09/2020
I highly recommend Sunlux! They are honest, responsive, and very customer focused. Couldn't ask for a better company to work with. If you appreciate a company who honors their commitments without any hassle this is the company to hire. No third party installers. Employees are knowledgeable, polite, and will exceed your expectations. You can count on Sunlux to make things rightMiguel C. 6/09/2022
Our experience with Sunlux was great. Our initial consult with Tracy was scheduled promptly and I was seriously impressed with his level of knowledge and ability to answer all of my questions. The system was designed and sized exactly as I wanted and meets the needs of our current and expanding family. The install team was professional and courteous. I did have to monitor them a bit more than I had wanted to insure everything was done to my exacting standards but in the end it turned out great. It has been a month and the production is right on track. I am already saving money! It was a great experience from start to finish.Christoph P. 7/08/2019
Everything has been great. I've been well-informed about everything and never had any questions. Everything was almost answered preemptively and it's been smooth sailing. Before you move into schedules for install, you've got designing and engineering to go through. We had to send somebody out to the house to do a site assessment and you won't be scheduled for install until permit is received, but the process was started a couple of days after I signed the contract.William 1/03/2022
I worked with my salesperson Adam for almost 9 months. He was patient and answered every question I had. My project had A LOT of moving parts. Starting with a 23-panel system and a new electrical panel. We also needed a new roof (pitched and flat) with radiant barrier and a skylight added. On top of all that, we had 2 other vendors doing lots of other work, all of which had to be done in coordination. This was not an easy project for any of us but in the end, everything looks amazing. Let's not forget the satisfaction of seeing my meter running backwards!!!Alberto D. 4/08/2020
My name is Sung W* from Rancho Cuamonga, CA. I shopped for Solar with 5 Solar companies and decided to go with Sunlux. Their prices were the best among all I looked. My experience with Sunlux was very pleasant from start to finish. My sales rep, Ralph F*** has been very positive all the way. He is knowledgeable and was very prompt with communication every time I had a question. I never felt pushed in getting solar. The project managers Sarah and Karissa were also very friendly and helpful. They would always be on top of everything when I had questions or concerns. Every step in the installation process was scheduled very quickly. It only took the installers 3-4 hours to put my solar system. The installers were efficient and respectful. I am very satisfied with my solar installation and would definitely recommend Sunlux to my anyone who is looking to get solar.Please ask for Ralph F*** I highly recommend him.Sung W. 6/18/2019
Customer service is important to me and SunLux proved that they have the best in the business. I had a problem with my solar system and all I had to do was make one phone call to them and they did the rest. The problem was fixed so swiftly that I didn't need to call them back for updates on the situation.Gino T. 2/28/2019
SunLux's reps were very helpful and always available. Anytime they didn't answer the phone, they called back pretty quickly. The installation of my panels was very easy. They went in in about a day. The only part that took a little while was getting them actually turned on but that was us waiting for the electric company to get their paperwork in order. SunLux did a good job and they're very professional, thorough, and prompt. The technology they have behind their sales rep to help give me a good idea of how efficient the panels are going to be was a very neat modeling software. It made me feel more confident about the information they're giving me. I'd recommend them if anyone asks me.Alex 2/15/2021
We are in the process of having SunLux installed. I signed off on the approval and they were gonna request a permit from my city. It's all within the timeframe they told me it was gonna be. They've also been right on top of doing everything they said they are gonna do. Customer service has all gotten back to me right away and has been very helpful. So far, so good.Randy 12/05/2021
What stood out for me about SunLux was they also have a roofing company, which at the time, I needed to redo my roof. So, they gave me the package deal. The service seemed really well. I worked with Adam who was the lead manager on the project. He was amazing. I definitely recommend him. SunLux also has very reasonable pricing. They were also very honest and always responding back to calls. So we ended up doing two homes with them. What I appreciated about them was their response and due diligence to satisfy the customer. If I said, “Oh, kinda like this,” they were on it. We ended up financing the solar panels and it was really fair because the funds were released, and the partial, because of where they were with the process. Then the final payment was released from the lender when the project was finished based on my satisfaction. That was really well-done and I was very happy with that.Sermed 2/13/2021
Suxlux installed my solar array almost 3 years ago. I am very happy with the production of my system and have produced enough energy for my growing family and I. I gave them a call recently because I was thinking about getting an electric car and wanted additional panels to be installed. Adam ********** and Garrett ****** has been extremely helpful and very responsive. They took a look at my bill and didn’t try to sell me/over sell me on the panels THAT I wanted. They advised that since I was producing MORE energy then what I needed all I needed was Consumption Monitoring to see hour by hour how much energy I was producing and how much energy I was using. This would help me monitor my system to coincide with my SCE TOU plan to see if I even need more panels with the electric car. They came and installed the Enphase Consumption CT’s in under an hour. It was quick and they cleaned up after themselves. I was up and running again and checking my Enphase app every hour. Now I can charge my electric car at night when electricity is the cheapest and I might not even need more panels!Avin S. 7/03/2020
SunLux is a good deal for the environment. Hopefully, it turns out to be as good as some of my friends have told us theirs has been. However, the installation probably would have been a lot faster if we could get the city to move faster. The process was pretty put together and the city made things slow. They kept me informed along the way as to what was going on. I don't know why it took so long for them to come in and put the meter in. That was several weeks, I don't know why, other than DWP is shorthanded.Kerry 5/27/2021
I highly recommend Sunlux! They are honest, responsive, and very customer focused. Couldn't ask for a better company to work with. If you appreciate a company who honors their commitments without any hassle this is the company to hire. No third party installers. Employees are knowledgeable, polite, and will exceed your expectations. You can count on Sunlux to make things rightMiguel C. 6/09/2022
Suxlux installed my solar array almost 3 years ago. I am very happy with the production of my system and have produced enough energy for my growing family and I. I gave them a call recently because I was thinking about getting an electric car and wanted additional panels to be installed. Adam ** and Garrett ** has been extremely helpful and very responsive. They took a look at my bill and didn’t try to sell me/oversell me on the panels THAT I wanted. They advised that since I was producing MORE energy then what I needed all I needed was Consumption Monitoring to see hour by hour how much energy I was producing and how much energy I was using. This would help me monitor my system to coincide with my SCE TOU plan to see if I even need more panels with the electric car. They came and installed the Enphase Consumption CT’s in under an hour. It was quick and they cleaned up after themselves. I was up and running again and checking my Enphase app every hour. Now I can charge my electric car at night when electricity is the cheapest and I might not even need more panels!Avin 7/03/2020
I spend several months researching and getting quotes from multiple solar contractors.Moises R. 11/07/2019
Let me tell you it was a big learning experience. At the end I decided to go with Sunlux.
They give me the best price and best guarantee than the other three solar companies for the system I was looking for.. They really took care of me and made the most effort to earn my business. Another key factor was their customer reviews. The process was smooth and very professional. Their installers where also very professional and pay attention to detail, taking my input and answering any questions I had.
I'm so glad I went with Sunlux.
Our experience with Sunlux was great. The salesperson was knowledgeable and walked us through the process of selecting the right amount of panels for our roof. The design department worked with us through the permit and layout process. When the panels finally where installed about 6 weeks later we where very happy. The entire crew was very professional and well trained. Overall I would can recommend Sunlux to everyone. Thank you to the entire crew! GREAT JOB!Mike S. 10/25/2019
Sunlux has been an amazing from start to finish. We had an excellent consultation and build for our system based on our past year with the electric company. Everything that followed was on schedule and delivered as promised. We had an excellent project manager that kept us informed of a few schedule changes. (Current state of affairs and rain). The installers were friendly and had great attention to detail. Sunlux delivered everything promised and then some. Highly recommended!Brymer 4/09/2020
Initially, I questioned the utility of solar panels: how much they reduce the cost of electricity, how quick & easy the installation goes, etc. So for years, I passed up every opportunity that arose to get solar panels done. Eventually solar panel systems began popping up everywhere and I knew the benefits were no longer a fantasy. I called a few places and ended up with SunLux who offered the most competitive prices. My sales representative Trang Phung explained a structure that was easy to understand and made me so much more comfortable with the process. Installation was brief and my energy bill has been drastically reduced! If you're on the fence about solar panels - don't be. SunLux will take care of you! -Kim NguyenTristen T. 6/12/2019
After being harassed by a couple other companies (not naming names), we did some more research and SunLux was a breath of fresh air. Everyone from the sales rep to the project manager to the installers have been so professional, communicative and a pleasure to work with. The installation was completed way sooner than I imagined, like a crew of beyond efficient (and clean) ninjas. Our only issue, which is so minor and not on SunLux at all, was a missing in action inspector from the city to give the approval of instal which was quickly resolved by the project manager. Obviously the quality of the physical work is highly commended, but equally as is the quality of customer care. The cost seemed a bit high for me at first, but you get what you pay for. And other unnamed companies were a bit sketchy about the final final cost of everything "because things always come up", but there was full transparency in the agreed upon price and we weren't surprised by anything. Being first time home owners, this project seemed like it was going to be quite the ordeal. But unlike trying to get our Nest system to connect to the internet, this whole process was seamless and (honestly) too easy. Would not hesitate or skip a beat to recommend them to anyone.Rachel T. 1/30/2019
SunLux quickly understood our needs and designed an appropriate system with quality components from the beginning. Competitors started their proposal with a lesser system with lower quality components. After weeks of working with a competitor, they came up with the exact same system as SunLux and at the same price. The main reason we liked SunLux is that we had roofing issues. Competitors wanted to sell a whole new roof while SunLux came up with a much less expensive solution.Timothy R. 7/21/2019
Sunlux has been awesome in the quoting communications and delivery process. Everything in their power, was done well. But the governmental LADWP is a different story and the only heads up on SunLux part.Debbie K. 11/05/2021
Everyone should recognize that installing a solar system on your house is not an instant process. Beware that just because the solar system is installed doesn't mean you can operate it immediately.
Building departments have to inspect and approve. For us that was fairly quick even, happening within 3 days. But at this point we still two weeks after they install can't operate the solar system because the department of water and power hasn't given us permission yet.
I know that sounds a little crazy but evidently they have to change the meter again and then review it and then they might give you an operating permit. What everyone does not realize is that the solar panels do not power your house. They sell power to the grid and you get a credit. Then we you use power, it is taken from your credit.
That concept, can be really frustrating to the owner who puts in a solar system. And it was the one thing that sound like Sunlux not explain in the beginning
start saving with solar in San Diego
Our founders had a radical idea - solar energy should be as easy as traditional electricity! Our process outlined below will have you saving money on your rising electric bill in no time.
We start out by taking a look at your energy bill to determine needs to provide you with an estimate of how much you can save by going solar with Sunlux Solar. The best part is we’ll answer your questions honestly, making your solar decision simple.
Our PV Designer will create a solar system package with curb appeal, your energy needs and your home specifications in mind. We’ll work closely with you to make sure the design exceeds your expectations, delivering maximum performance and lifespan.
We handle the paperwork for you. Once the design is finalized, our permit technician will put together a detailed permit package and submit it to city of residence for approval.
The solar panel installation will be performed by our highly trained, safety-certified crews, and the onsite project foreman will be there to answer any questions you may have.
Once the city inspector signs off, we will submit the final package to your utility provider for a PTO (Permission to Operate), so we can turn on your Sunlux solar system and you can start saving money.