I have two houses down Corporate with Sunlux. One is okay and we are already processing through the HOA. But the scheduling with the other one is quite slow. They arranged for the technician to take a look at the roof, then after he inspected the roof, I haven't heard anything from them for four weeks. Later on, they contacted me and said that the technician did not complete an investigation on the roof. So they needed to come back again. Then they started to schedule for the technician to come over. In the end, I contacted the salesperson who contacted me in the very beginning. He contacted someone in the company and arranged for someone to come over today to take a look at the roof again. He did a good job. In fact, he is the reason why I chose Sunlux. This guy is Chinese, he's very popular in the Facebook group, and a lot of people recommend him, which is the most important thing.

So far, so good. The sales rep is very nice, knowledgeable and available if we have any questions or concerns. We've gotten to the part where we've approved the plans and they've sent us a copy of everything. Now, it's going to the city for a permit.

SunLux came highly recommended as an outstanding company for our solar needs, and they did not disappoint us! We wanted to add a battery backup unit to our existing solar system to prepare for power outages and emergencies. After doing our research and contacting a few solar companies we choose SunLux. They presented the most comprehensive plan, worked with us to make sure they met our needs and have a wonderful professional staff that made the entire process seamless. They made the installation a smooth experience, from securing permits and dealing with SCE for connection to the grid, it couldn’t have been a better experience. The installers were professional, neat and experienced and had the system installed in a day. The few places they had to chip or cut away stucco were patched, repaired and blended in perfectly. SunLux facilitated our new battery backup system into our SolarEdge online monitoring account so we can monitor our entire system from anyplace. We highly recommend SunLux for any of your solar needs!

SunLux is great. They called us to let us know there was an issue that needed fixing. Talk about being proactive!!!!! They came out and fixed the problem as it was an easy fix. But they went above and beyond and did some extra work to make sure that it wouldn't happen again. I am very please with them.

I liked the video presentation of SunLux better than other companies. It was really informative. I learned a lot that I didn't know about. Price-wise, they were in the ballpark of what I was figuring on. They’re doing the permit thing right now. I’m waiting on the city to do their thing. The rep I've been working with has been staying in touch. He keeps us apprised of what's going on.

I reviewed 3 companies and selected Sunlux because I felt comfortable that my requirements were being carefully considered and that I would get post sales support. My system has been installed and my expectations were exceeded! I am happy with my choice and recommend Sunlux.

We talked to three different providers and SunLux gave us the best presentation and explained things more than the other ones. Installation went smooth and they were done in no time. The reps were great as well. We're happy.

I have just received my *PERMISSION TO OPERATE* from Southern California Edison confirming that my Self-Generation Facility is Interconnected to SCEs Electric Grid, ie my solar system can now export energy to the SCE grid and I get credit for it. This project started about 4 months ago when I finally settled on choosing SunLux Energy to install a Solar Energy System. Having talked to and discarded several companies before, I was impressed by what SunLux had to offer: a top quality system, very flexible configurations, multiple options, battery backup, and a great warranty covering roof leaks as well as their equipment. The SunLux Sales Representative, Ben Carton, was as pleasant as he was professional. Working from a few typical SCE monthly statements he came up with a configuration that would produce my average electric consumption plus a safety margin, along with a battery backup component to keep our choice of devices powered on in case of a power outage. The equipment itself is made by SolarEdge, an excellent solar energy products manufacturer, and by LG. The decision was easy, the mantle was passed to the Project Manager, Raul Rodriguez, who promptly set up an installation schedule which the installation crew stuck to. This crew was very professional and very diligent. 27 panels were installed in one day even though my roof is of an unconventional metal type. (Since the installation was completed we had a strong wind event and a couple of very stormy days with an unusual amount of rain, but no leaks and not a single panel budged.) At the completion of the installation, the mantle was passed to the SunLux Customer Service Manager, Garrett Kramer, who managed the setup, testing, monitoring and transfer of the system to me. To me, the quality of a system has as much to do with the quality of support as with the system itself. Working with Garrett was, and continues to be, a real pleasure. He is always available, he is patient, he responds to issues very promptly, often before I am even aware that there is an issue. He also guided the application to get the system interconnected to the SCE grid, which was finally approved last week. I am very happy with my SunLux system and would strongly recommend SunLux to anybody in the market for a top-notch solar energy system.

Sunlux did a good job with my solar installation

The SunLux reps let me know what I needed and recommended. They were very knowledgeable and explained everything to me so I would understand. It didn't seem like they were trying to just sell me the product. Everything was great.

What stood out for me about SunLux was they also have a roofing company, which at the time, I needed to redo my roof. So, they gave me the package deal. The service seemed really well. I worked with Adam who was the lead manager on the project. He was amazing. I definitely recommend him. SunLux also has very reasonable pricing. They were also very honest and always responding back to calls. So we ended up doing two homes with them. What I appreciated about them was their response and due diligence to satisfy the customer. If I said, “Oh, kinda like this,” they were on it. We ended up financing the solar panels and it was really fair because the funds were released, and the partial, because of where they were with the process. Then the final payment was released from the lender when the project was finished based on my satisfaction. That was really well-done and I was very happy with that.

I heard a lot of things about SunLux that were positive and I had interactions with them that were also positive. The person was extremely knowledgeable and answered all my questions. They were receptive and responsive. I was very happy with them.

I'm living in the desert. Solar energy is plentiful. It made more sense to go with it. SunLux had the Panasonic panels that I wanted. They sold the kind of panel that I thought was best. A friend of mine also had used them and liked them. I had done some comparison, and they came up with the best overall deal for what I was looking for. So far, the panels are working great, and I have nothing but good things to say. We bought the system outright. The installation was great. It took a bunch of guys like seven hours. They were very pleasant. They couldn't have been better.SunLux was, from the get-go, very easy to deal with. When we were waiting to get confirmation from the government agency that has to okay the installation, they kept me up to date. With COVID, people weren't responding as quickly as possible. But I would hear from their representative practically once a week saying, “Still haven't heard anything yet. We'll keep you posted.” It was not her fault but she certainly stayed on top of it. It was excellent customer service. SunLux, overall, is very professional, very communicative and they kept me informed. They got great customer service.

This review is being posted 1.5 years after the installation to say that if I could give them even more stars i would!!!!! Keep reading to the bottom! Obviously, they did a great job on the install, super nice, etc. On my one year anniversary of solar, I got a small check back from SCE, which means that the calculation of solar panels was absolutely spot on-- Goldilocks, not too many, not too few!!!! MORE IMPORTANTLY, they have the best warranty in the business-- 25 years "bumper to bumper". They use the Solar Edge phone app so that I can monitor the power production which is very cool and I watched it for a while, but I got bored because every thing was going so great!

MOST IMPORTANTLY!!!! SUNLUX WATCHES THE SOLAR EDGE APP for you and two weeks ago, out of the blue, Garrett, the owner, sent me an email saying that one of my inverters (I have 55 panels) was underperforming and that he was going to replace it!!!! READ THAT AGAIN! What an amazing business man!!!! What a great company!!!!!

HONESTLY, I chose them because they had THE BEST PRICE and the BEST WARRANTY, although I never thought I would need the warranty. What I didn't know, and wish I had was that I was really buying the BEST PEOPLE who were going to monitor and service my system to give me the BEST RESULTS OVER THE NEXT 25 YEARS!

Thanks Garrett and all of your people for the great product, service and being a really responsible and value added business. With the Federal tax credits for solar ending after 2019, YOU SHOULD GET SOLAR WITH SUNLUX ASAP!!!!

The arithmetic is super simple!! Electricity in Southern California is super expensive, the 35% federal tax credit is ending, you are prepaying 25 years of electricity at a dramatically discounted rate. Get Solar but make sure it is with SUNLUX!

I really like my interactions with Sunlux, and I’m very happy. Mark, who was my person, was really informative. I priced at least one other company, and their price and product look much better than what I saw from another company. We're just in the process to get the panels installed, and Sunlux's estimate is three months from beginning to end. They did the site audit, and right now, their engineers are drawing up a plan, then they submit those to the city. The city then comes and inspects, then they say if we have to change or fix something, and once it's approved, Sunlux will start to do the install. They also have to get it hooked up to the grid. So, there's a process with Southern California Edison.

For quite some time I didn't believe all the hype of the solar industry and its claim that it could save you money. I simply kept paying the increasing monthly electric bill hoping that the next months bill would decrease. In the summer months of 2017 I saw my electric bill rise to about $550 a month and decided to do something about these outrageous prices. I spoke with a friend at work who had a solar panel system installed in 2016, and was shocked when he showed me a monthly Edison bill totaling 35 cents. I immediately contacted (3) solar panel companies and set up appointments. Mind you, I selected brand name solar companies believing I would only get the best product available. Well, needless to say, I elected to go with SunLux. Mark Trujillo, the SunLux Energy Consultant, was extremely knowledgeable of his product and was able to answer all of our questions. Mark was polite and accommodating throughout the entire process. In fact , Mark was head and shoulders above the other companies consultants in regards to product knowledge. Ultimately, SunLux's solar panels were superior,the SunLux warranty was longer, and the price was lower. The entire staff that I encountered at SunLux was extremely professional and attentive throughout! . If your thinking of solar panels, I would only recommend SunLux.

SunLux contacted me and agreed I was treated badly. The lady that answered my call went out on maternity leave the following day (stressed due to upcoming leave). Joe and Guillermo contacted me and explained the problem. I now have an appointment for my solar estimate. I appreciate them reaching out to me and their ability to recognize a problem and rectify it.

SunLux is a good deal for the environment. Hopefully, it turns out to be as good as some of my friends have told us theirs has been. However, the installation probably would have been a lot faster if we could get the city to move faster. The process was pretty put together and the city made things slow. They kept me informed along the way as to what was going on. I don't know why it took so long for them to come in and put the meter in. That was several weeks, I don't know why, other than DWP is shorthanded.

I have their system for a year and it is really paying off. Two self caused service calls were the greatest experiences ever. Fast to call back, great comfort on the phone and rapid to arrive . They knew what to do and even though I caused the short they remedied the problem and saved my day with nothing but smiles

They are actually very good for solar panel. Actually best, their qualified workers are really good. Their service was really amazing. I just loved it. Their behavior was quite good and they are pretty much professional.

Two years ago, going solar made sense to me and I went with SunLux. They finished the installation in a week and now, I don't get an energy bill anymore. Zero. Somebody came out on a warranty claim about three weeks ago and he did fine. He was very prompt. He did an inspection of the roof and he found some broken tiles. I thought he was going to arrange to have somebody come and fix those, but I haven't heard anything else.

First, let me say that my experience with Sunlux was a good one. The agent that first met with me was very pleasant and knowledgeable and put a great system together for what my solar power system. The technicians that came to install the system were also very professional and courteous. After that, there is some patience that you will have to have with getting the system up and running. From Sunlux dealing with the Gas Company, DWP, and the city inspectors, it can get to be time consuming, but they keep you abreast to what’s going on. Garrett in the main office was very helpful all the way through the process. Overall I’m very happy with my choice of Sunlux and I’m looking forward to saving money on my power bills by generating solar energy.

We just had installation completed and couldn't be happier! Sunlux was patient while we decided on what financing we want to use. Everyone we dealt with was professional, helpful and friendly. The installation was seamless. I would recommend them to anyone!

Three companies called me to give me a quote. When I reviewed the quote from SunLux and the equipment that was gonna be placed, I liked it a lot better. It was not the price that I liked but the system. It was a better option for me. It was going to be LG panels, and they were going to be 375 watts each panel. They were going to be providing 7.5 kilowatts.The SunLux representatives were helpful, knowledgeable and pretty professional. The salesperson had a really good communication. Also, the project manager was always in contact with me. I got 19 panels because they were gonna provide the energy that they promised that they were gonna get me. The installation went pretty smoothly.

The sign-up process was smooth. My rep Jerry was very competent and persuasive. Everything he explained was crystal clear. I'm very happy with him. Getting them the documents they needed was very easy. Everything was online and I'm able to return the information in the same way.

It was a pleasure working with Sunlux. From my initial appointment with sales rep Kyle to project manager Liz. Also I want to thank Guillermo and Garrett for explaining how my system works. Everything went smooth with Javier and installation. I was just granted PTO last month so I haven’t received a bill with my solar yet.

The project manager, Bonnie **, worked conscientiously to make the project easy for me. She prepared all the documents for my HOA to review on my behalf, and because she knew what she was doing, my application was approved with no hesitancy on the HOA's part. She answered every question I asked and did so usually on the same day I would email. After the project was completed, she still connected with me to make sure I was still happy and being well served by the new equipment.

Great company and great services. They worked with me through the entire project and made sure all my questions were answered. My electric company attempted to slow the process but Sun Lux keep me on pace and now I’m on solar and looking to enjoy a better electric bill. Would recommend this company to family and friends

After being harassed by a couple other companies (not naming names), we did some more research and SunLux was a breath of fresh air. Everyone from the sales rep to the project manager to the installers have been so professional, communicative and a pleasure to work with. The installation was completed way sooner than I imagined, like a crew of beyond efficient (and clean) ninjas. Our only issue, which is so minor and not on SunLux at all, was a missing in action inspector from the city to give the approval of instal which was quickly resolved by the project manager. Obviously the quality of the physical work is highly commended, but equally as is the quality of customer care. The cost seemed a bit high for me at first, but you get what you pay for. And other unnamed companies were a bit sketchy about the final final cost of everything "because things always come up", but there was full transparency in the agreed upon price and we weren't surprised by anything. Being first time home owners, this project seemed like it was going to be quite the ordeal. But unlike trying to get our Nest system to connect to the internet, this whole process was seamless and (honestly) too easy. Would not hesitate or skip a beat to recommend them to anyone.

Our whole experience with SunLux from the start to the instal was so great. They explained everything and showed us how it all worked. They took our follow up calls and helped explain everything after all they systems were set up, and signed off by the city.

Sunlux has been awesome in the quoting communications and delivery process. Everything in their power, was done well. But the governmental LADWP is a different story and the only heads up on SunLux part.

Everyone should recognize that installing a solar system on your house is not an instant process. Beware that just because the solar system is installed doesn't mean you can operate it immediately.

Building departments have to inspect and approve. For us that was fairly quick even, happening within 3 days. But at this point we still two weeks after they install can't operate the solar system because the department of water and power hasn't given us permission yet.

I know that sounds a little crazy but evidently they have to change the meter again and then review it and then they might give you an operating permit. What everyone does not realize is that the solar panels do not power your house. They sell power to the grid and you get a credit. Then we you use power, it is taken from your credit.

That concept, can be really frustrating to the owner who puts in a solar system. And it was the one thing that sound like Sunlux not explain in the beginning

4/18/2020 Solar for my house. When purchasing Solar I interviewed about 8 solar companies and I hired Sunlux because of there consistent quality of work. These guys would call the night before coming out and tell me that they we're coming out in the morning to start the work of installing solar on my house. They showed up right on time, work hard until dusk, never took short cuts and always keep me informed of what they were doing on any given day. When the city inspector came out I met with him as well and he confirmed what I already new. He said, I see a bunch of Solar companies today installing solar on peoples houses, but these guys do it right every single time and they never take shortcuts. Sunlux is the best and they back up their work with a 30 year warranty bumber to bumber, if anything goes wrong. I will refer them business all day long, Jon

My experience with SunLux was good until they sent me an email calling me sir. I wrote back and said, “How many men do you know named Nancy?” And then, they also sent me another email saying that my wife is a mister as well. I told them to get their pronouns right or I'm not gonna do it. The company sent something out to all their employees and reacted very positively to my feedback. Everyone’s been very supportive of me after I told them about that. They stepped up, and I appreciated it.

I have considered solar installation for some time now. After making the decision to move forward with solar, I invited 5 solar companies to provide me quotes. Of the 5 companies, only 2 provided full service (roofing work) including the changing of high profile vents to low-profile vents and relocation of vent pipes in order to not have sporadic placement of solar panels. I was interested in uniform placement of the panels without large gaps to skip over vents or vent pipes. The sales rep, Chris was very knowledgeable. He made every effort to answer my questions. Like many other customers, I had many questions and specifics to discuss after our initial meeting. Chris made every effort to call me back and answered all my questions (sometimes even in the late evening because he did want a day to go by without calling me back). Once the documents were signed and the project was underway, the project was handled by the project manager Danielle. Like Chris, Danielle was very responsive. She kept me informed at every step of the project. She ensured I was aware and understood of all the details involved with the particular step in the process we were in. In fact, Danielle even called me to congratulate me when Southern California Edison granted my Permission To Operate. The installers were all very prompt and courteous. Due to rain, the installers had to stop working and gave me what sounded like a heart felt apology for having to stop working. Imagine that, it goes to show the level of commitment and pride in their work. From beginning to end, employees of Sunlux have demonstrated their diligence and commitment to their customers. In turn, Sunlux shines as the solar installer of choice. With employees like Chris, Danielle, and the installation team, I would recommend Sunlux to anyone!

I chose Sunlux after performing hours of research using the Better Bureau’s website to locate A+ rated companies to perform my solar panel installation. I realize now that I chose well. Sunlux performed a preliminary inspection of my roof and found several cracked tiles which resulted in damage to its underlayment. With knowledge of rain approaching, they offered to tarp my roof at no cost to minimize further damage as I waited for my insurance company to make a final decision on my claim. I feel confident that I made the right choice when I chose Sunlux and would highly recommend them if you value integrity, quality, forward-thinking and customer satisfaction.

Southern California Edison was getting out of control with their rates and their charges. So, that's too expensive. I was looking through some research. I came down to two companies. SunLux was one of them. Then, when I talked to them, they seemed like a better choice. They had some better warranties. Everything was good with their customer service. I'm very satisfied.

After posting my unsatisfied review I was contacted by Garrett (customer service manager) who was able to get the ball rolling in the right direction. Since my review my system has past inspection and is now running fully functional. I appreciate Garrett taking my concerns and addressing them with urgency.

Sunlux is great. Even the dumbest questions that I had, they answered them. Every time I had a new concern, they were willing to contact me, whether through email, message, text, and get that concern out of the way.

The way SunLux quoted and their pricing structure were very clear and upfront. I like the fact that they presented a consumer guide that they have to give you. It gives you all the rules and regulations and all the breakdown for getting solar. The other guys will give it to me eventually, but they didn't give it to me upfront. The SunLux reps were good and professional. We're all signed up. Right now, we're at the permitting process. Overall, everything SunLux has done has been good.

They've been thorough. They've followed up, responded to emails, tried to make it easy and communicated. It was just wow. I just wish more people were like that in their business. The spiel of the SunLux rep was so clear and well-organized. He anticipated all of the questions that we were probably going to ask. He wasn't one of those salesman types that is like, "How much money do you think you're gonna save...", that is such a time suck as a way to try to engage you. He just engaged personally, instead of through dorky, recommended, inexperienced people. I didn't feel any pressure. We have a date scheduled for installation on November 17th. I was expecting it to take longer and I'm very impressed that it hasn't. I hope it stays that way.

Our experience with Sunlux was great. Our initial consult with Tracy was scheduled promptly and I was seriously impressed with his level of knowledge and ability to answer all of my questions. The system was designed and sized exactly as I wanted and meets the needs of our current and expanding family. The install team was professional and courteous. I did have to monitor them a bit more than I had wanted to insure everything was done to my exacting standards but in the end it turned out great. It has been a month and the production is right on track. I am already saving money! It was a great experience from start to finish.

Sunlux was the most thorough. They were not the most affordable, but their honesty combined with their pricing was the best. The person that did our intake and walked us through the interview was the most honest. He is a salesperson, but he didn't act like one. The installation is supposed to happen in October, but we had a little hiccup with our project so we are probably going to push it out a little bit further. They work with what we thought was a lender, but they're a broker for the loan. The lender that they work with is no longer offering that loan. We're back at the application process.

We are at the paperwork portion of the process and my rep, Erica, has been doing well. She was very accommodating, answered all my questions, and helped me through everything. She caught a little issue before going into the HOA approval process. I forgot to sign one of the areas on there. We fixed that quickly. I’m happy that I chose SunLux.

SunLux's program is not that good but I like their brand of equipment and their system. Their sales rep was personally and professionally very good. We did the deal and now they start doing the design. I'm waiting for that. Other than that, whatever was done is nice. There are a lot of companies in the market for solar systems and if anybody asks me, I will recommend SunLux to them.

They were the best

When we bought the house, my sister got her solar, so to save money, we decided to go with solar. We were about to sign the contract with another company, but then SunLux gave us a better price so we decided to go with them. The reps were very good and respectful. The response was quick. The only thing I don't like is the app because it shows me how much we're producing, but not how much we're spending. I wanna have energy for summer and I have to keep track like that. I don't know if it's because I don't have the battery, but that's the only thing that I can think of. Otherwise, everything is perfect. I'm very happy.

Sunlux install the Panasonic panels on my roof. At every process, Sunlux was courteous and efficient. They finished installations in a day (but took some time to get permits). The panels work great and I'm saving on electricity from the first day they started working.

I got my solar installed last July by Sunlux. I have done tons of research before I went with them. I am so happy I did. Everyone in their team has customer's first mentality. I can't stress how professional in every step of the way. Even after the system has installed, they still treat you like VIP. I will recommend Sunlux to anyone who wants solar panels for their homes. They are on par with AMAZON in terms of service and quality. Truly amazing purchasing experience!

Out of the three companies that I talked to and got quotes from, they were the only company that offered the Tesla panels. Also, they were the only company that at the end of the year, any kilowatt-hours overage, I was going to get some sort of payment from the electrical company. Plus, the reps are professional and well-rounded individuals. They had good follow-up and stayed on top of everything. But they still haven't installed the solar panels. Also, I'm not happy with the company they are recommending to finance the panels. It took me longer to get everything set up with them than it took SunLux to get the permits from the city, which is almost the opposite. There was a lot of going back and forth with them and I couldn't see them in person to take care of things. Everything has to be online, which is fine but it was just their lack of follow-up. I suggest looking into a different company.

Very professional and responsive from start to finish. The Sunlux organization to a person is dedicated to customer satisfaction, and made the process extremely easy. My wife did not want to see solar panels from the street and Mike V. was extremely understanding and collaborative with the placement of the panels on a challenging roof with many facets. He also patiently took us through all the options of going solar, with NO high pressure tactics. The entire process was on our timetable. Permitting with the city, and the final inspection, was a breeze. What we did not expect, was the caliber of installation on our home. Their crew was meticulous in all areas of the work, treading very lightly on our roof and grounds, and positively craftsmanlike in their design and execution. I refer to it as an 'elegant' installation, so cleanly done. We just can't get over the workmanship. We could not be happier.

I did a solar energy system with Sunlux on my house about three years ago, and everything went very smoothly. The process was close to three months because I had a different situation where my roof tile is Spanish tile. It cannot take the penetration of a rack system on the roof so they had to strip off the areas of the roof where they were going to put solar panels and do composition paper underneath that to waterproof it all. Then they mounted the racks and brought the Spanish tile back up to the edge of the solar panels. Once they got that done, the solar panels were installed within a couple of weeks. They were on time regularly for the rest of the stuff.

I worked with Mark and didn't get the best impression of him at first. He talks a lot, and I’m more "get to the point". He was persistent and kept matching with other offers I was receiving. We signed with someone else but he didn’t give up. Eventually, he gained my trust. We have a set date for the installation but I have a concern right now. We don’t have the second payment and there’s a late fee for it. Right now, we’re trying to get a HELOC but they're delaying it. I’m concerned if they will commit to the late fee, or will they give us a grace period to get this resolved. Things have changed with COVID and they're not as accommodating to us. We need to sign papers and they're about an hour away. We're gonna see if they'll wait later for us to sign after we get off work. They are not willing to send somebody to us. The guy took Thursday off, and I don't think he was willing to let somebody else handle it. He’s putting us in a really tight bind. We have to sign by Friday in order to meet that deadline. But we've been in contact with someone from Texas and there have been a lot of long pauses, but when a deadline needs to be hit, she’s on it. I have my mom’s house next. Assuming this goes down well, we’ll be doing it again with SunLux.

Sunlux has had amazing communication the entire process and was very competitive with their pricing. Best part is how much better my system looks compared to my neighbors. Highly recommend to anyone looking to go solar.

SunLux has been great to deal with. I found their prices to be super competitive. The install team did a great job. Had some challenges on the roof and with one call to customer service they had someone out the next day and had it resolved. I've been up for four months now and its performing as expected!

Sunlux is a company I would highly recommend if you want top notch customer service and honesty. From beginning to end, you will not be disappointed.

They sold a good PowerPoint overlaying all information and everything that we needed to do and everything about the panels and the cost, and what needs to be done on the housing. Right now, it's still in the preliminary process and they're in the process of getting permit.

I've been a customer of Sunlux for three years and have two solar systems for my different properties. I am very pleased with the customer service and Garrett was very helpful on assisting me with my enphase monthly report. I highly recommend Sunlux for your home.

UPDATE: Our system is finally up and running, and they made an effort to rectify the situation.

Let me start this story from the beginning. After doing a lot of research, we landed on Sunlux for a couple of reasons. Their reviews were generally very positive, and they use Panasonic panels, which are a bit smaller, and can be arranged so they fit around the obstructions on our roof. After the bid, we had to do some foundation work. We contacted the salesman, let him know we were planning to move ahead with Sunlux, but the project would be delayed. When we were ready to move forward, it became a huge cluster#&%@. We had to send over some pictures and measurements around our electrical panel. We didn't hear anything for a long time, until we heard that our original project manager was no longer with the company, and that we would have to re-measure and re-send the pictures because her files were lost. This delayed the project by at least a couple of weeks, if not a month. Then, we were told to wait. And we waited, and waited, and waited. The only times the project manager returned our phone calls was after we called the salesman out of frustration. At one point, the company had been notified that the permits had come through, but because they didn't have them in their hands, they refused to put us on the schedule.

Finally, we got the go ahead, two months after it was promised. The installation went relatively painlessly. If this review was for the installers, instead of the company in general, it would be four or five stars. They finished the installation in mid-March. We were told we would be contacted within 10-14 business days to schedule the final inspection. We heard nothing. I tried contacting our project manager, and again, crickets, until I called our salesman. Then, we were told that we would have to make the final payment before the system could be turned on. We paid about 75% upon installation. No one told us we would have to pay the other 25% before having the system turned on, but nonetheless, we paid. Then, we were told that Sunlux neglected to file all the paperwork with the city. After they did that, we then received an email saying the inspection would happen on the 12th of April.

On April 12th, we got a knock on the door. The Sunlux employee was an hour late for the inspection. He was very apologetic, but his excuse was that he was stuck at someone's house because he was being yelled at by a very angry customer. The employee told us that Sunlux was a horrible company, and that all customers were angry. This may or may not be true, but we are one of the angry customers. Right now, we have $25k worth of useless glass sitting on top of our roof. I suspect it will get turned on one day, but for now, we continue to pay exorbitant PG&E bills, which is precisely what we're trying to avoid. If this isn't remedied immediately, we'll be contacting a lawyer.

As for the delays, we know, things happen, but the fact that there was little to no communication, and that we weren't given all the facts (like that they were waiting for us to pay the final payment), makes us wonder how and if they'll honor the warranty.

Friends and neighbors want to go solar, and they have asked for Sunlux's contact info. There's no way we'll recommend them, unless things dramatically change soon. At which point, I'll update this review, and perhaps their star rating.

SunLux was great. Were there issues with the install? Yes. Is it normal to have a hiccup here and there? Yes. What made it great though was the communication by the office and the installers. They were all very professional and courteous. Even when the city no show canceled on their second reschedule for inspection SunLux did everything they could to get me back on the inspectors’ schedule. I have already recommended them to five friends that are looking to have solar installed. Thank you for being professional, communicating, and accommodating.

I went through several solar companies comparing and contrasting which one would be the best suite for me based on the following; reviews, price, quality and longevity. SunLux was by far the best in their competitive price and being the only solar company to offer Panasonic panels. The process was smooth from the beginning to the end. I was was notified once a week to twice a week receiving up to date status regarding the installation, inspection and going live. Thank you, SunLux!

We got solar for our home; this company was stellar to work with! The employees were very professional, they came and told us everything we needed to know and got it done in a very timely manner. Our electricity bill is next to nothing now! We are very happy with their service and the solar panels look very sleek! Would HIGHLY recommend Sunlux and wish we would have done this sooner!

We have been completely satisfied with the quality of communication, service, and equipment provided by SunLux. We have been online for more than one year and the seamless transition was accomplished in the most professional manner at all levels. We definitely made the right decision in choosing SunLux to make the transition to solar. Bob S****** Valencia, CA

The representative from Sunlux was very knowledgeable. He answered all my questions. He went in depth about the new technology and what my advantages and disadvantages were. Get a consultation with them, too, and see if they can fulfill your needs.

I worked with my salesperson Adam for almost 9 months. He was patient and answered every question I had. My project had A LOT of moving parts. Starting with a 23-panel system and a new electrical panel. We also needed a new roof (pitched and flat) with radiant barrier and a skylight added. On top of all that, we had 2 other vendors doing lots of other work, all of which had to be done in coordination. This was not an easy project for any of us but in the end, everything looks amazing. Let's not forget the satisfaction of seeing my meter running backwards!!!

I love to do my research and obtained quotes from more than 5 different installers before selecting Sunlux to install my solar system. One key piece for making that decision, besides researching all of the equipment and cost, was a result of reading positive reviews much like this one. The employees answered all of my questions and maintained communication throughout the process to let me know what stage the project was at and what I should expect next. This was huge for me as several of the steps involved getting permits, submitting plans, and obtaining inspections which don’t necessarily require the customer’s constant participation. As such it would have been easy to feel like nothing was happening or that my project was not moving forward had my project manager not provided those periodic progress updates. From start to finish it took just over 2 months from the date I signed the contract. The install itself took a couple days due to rainy weather. My wife and I are very pleased with the work that was done.

Sunlux is the best Solar company. Best customer service. I have my system for about 3 years and I have saved a lot of money on my bills.
Thanks Amy

SunLux was very responsive. The salesperson was so professional and polite. I've signed the contract, and they came to the house for site survey. I'm currently waiting for the engineering department to do the engineering work and send the documents to me.

I had a very good and very supportive experience with their rep. I financed the solar panels and the process was pretty straightforward. The installation was good as I expected. It seems to be working fine. I would recommend them.

I interviewed 4 other solar guys. When it was all said and done I felt most comfortable with SunLux. And I was right. The communication has been fantastic, everyone that I have dealt with has been friendly and trustworthy. The system looks great and is working perfectly.

Bill was my salesperson from SunLux. It's a local company. He was great. He gave me his own number. He would answer calls out over the weekend. He lives nearby, so he knows the neighborhood and circumstances. Then I had a first project manager, Regina, who got COVID. Then I got switched over to Gabriel who’s been outstanding. There seems to be, though, a separate side for permitting and HOA application. The person in charge of my case had been Regina. Regina hasn't been too responsive. Almost everything, I've been going through Gabriel. I don't know how they delegate the work, but it feels to me like he's doing more than how the department’s divided up ‘cause Regina’s unresponsiveness. It was hard. Regina, from the HOA application and permitting side, sent me an email early on. Some of the information on the HOA application was missing, so I sent her a response. But I never got an answer. I tried calling her and never got a callback. Gabriel took care of it, so everything's fine now.The only concern I have is in between departments, there might not be enough communication. He has to proactively go out and check what's the status of this side, of the HOA side, and the city permitting side of the process was going. It didn't seem like he was 100% normally informed about that side. But other than that, Gabriel has been fine.The only reason I pressed pretty hard to go fast is that there’s that net metering 3.0 coming up. If it weren’t for that deadline, I wouldn't care so much if they're all on top of it. If it gets delayed a month, that's fine. But just because of the timing, I've had to be more on top of it than I would have liked to. It’s taking a little more time than I would have preferred. But all things considered, we're doing good.

Suxlux installed my solar array almost 3 years ago. I am very happy with the production of my system and have produced enough energy for my growing family and I. I gave them a call recently because I was thinking about getting an electric car and wanted additional panels to be installed. Adam ** and Garrett ** has been extremely helpful and very responsive. They took a look at my bill and didn’t try to sell me/oversell me on the panels THAT I wanted. They advised that since I was producing MORE energy then what I needed all I needed was Consumption Monitoring to see hour by hour how much energy I was producing and how much energy I was using. This would help me monitor my system to coincide with my SCE TOU plan to see if I even need more panels with the electric car. They came and installed the Enphase Consumption CT’s in under an hour. It was quick and they cleaned up after themselves. I was up and running again and checking my Enphase app every hour. Now I can charge my electric car at night when electricity is the cheapest and I might not even need more panels!

SunLux quickly understood our needs and designed an appropriate system with quality components from the beginning. Competitors started their proposal with a lesser system with lower quality components. After weeks of working with a competitor, they came up with the exact same system as SunLux and at the same price. The main reason we liked SunLux is that we had roofing issues. Competitors wanted to sell a whole new roof while SunLux came up with a much less expensive solution.

Professional, fast, thorough. They told me what was going to happen and it did just as they said it would. Love these guys!

My parents have solar on their house and they’ve had it for 30 years now. They've known all the benefits. When me and my wife got our home, we wanted to go ahead and put solar on it as well and we found out about SunLux. There was another neighbor in our community who had solar as well and he worked with SunLux. He highly recommended them. So, we went ahead and got a call from SunLux and that worked out. The enrollment process was quick. It took about a week because we were adamant to get started. The installation and everything was fine. It was afterwards, through the inspections that had to be done, there was a little bit of miscommunication. But nothing too bad. It just delayed things by a week or so because they didn't seem to be on the same page together. In going solar, the benefit is almost immediate and we see it’s producing. The bill went down and everything seems to be working.

Pricing was about the lowest and product and installation was great. Any questions or concerns were addressed quickly. There is a lot of companies out there and I'm glad I found sunlux.

I could not be happier choosing SunLux. Everyone I worked with was friendly and professional. I was kept up to date with all stages of the project. The installation was seamless and timely. I would highly recommend SunLux to everyone.

We just signed up with the project and it has yet to commence. But everybody has been cooperative and has been giving me information because everything is new for me. I'm not that knowledgeable in solar or roofing or contracting so they are helping me throughout. Bonnie is our project manager and Gary, who was my initial contact, is the salesperson and engineer. He has been giving me guidance. So, it’s been good. I will recommend others to at least explore the possibility of going with Sunlux and they can make their own calculated decision and look at all the options. And so far, my experience has been wonderful, so I have nothing but praise for Sunlux.

I did research and found that SunLux has good Panasonic panels. I called them up to see what proposal they could provide and liked what I heard. There were delays beyond the control of SunLux but they were responsive. Their staff followed up with emails and had good communication. We did both our panels and our roof through them and financed the roofing part. The manager who handled us, Jennifer, was very good. I also dealt with Mike from SunLux and he was very good as well.

Service is one of the key items that I decided to go with SunLux and quality is one of them too. The sales guy was very approachable, responsive and always available for me if I have questions. The installation took half of the day. Once our local electricity company approved, they gave me a call right away and said they could come the next day. They came on Saturday morning around 7:00 and it took them until 1 o'clock or 2 o'clock. They cleaned up a little bit then they left. However, there is one issue. Once they had finished, one of my breakers was not being reconnected well. I had to call them to come back to put that back and they were very responsive. The next morning, they came again and fixed that right away. That's a plus for them. I like SunLux Energy. I like the service that they have right now. Most of the contractors, once you've paid in full, they're gone. They never respond to your call. But SunLux still responds to my call. They still send me text messages every once in a while asking me how the generation is going. I like the way that they make sure their customer is well-satisfied.

We like our rep, Gary. He was helpful, knowledgeable and willing and available to answer every and excess question that I ended up having. We got two different projects with SunLux going on and right now, they are waiting for the City of Long Beach to approve all the design so it's kind of at a standstill. There was also a little bit of delay sometimes with communication back. But we were dealing with Christmas and New Year so it was kind of understandable. The process has been easy, so far.

Sunlux installed my system in the middle of last year, and have been online since last October. Decided to go with a roof mounted system, and so far we are very pleased with the results. I appreciate how Sunlux has a very strong customer service team that is proactive to check on how things are going or answer any questions. The new software update is great! I like how the continue to update the main software. great company!

Bruce K I highly recommend SunLux. Installation went smoothly, was of high quality, and was well coordinated with installation of a new rood by another contractor. Company personnel were easy to contact, answered all my questions, and were courteous and professional.

Initially, I questioned the utility of solar panels: how much they reduce the cost of electricity, how quick & easy the installation goes, etc. So for years, I passed up every opportunity that arose to get solar panels done. Eventually solar panel systems began popping up everywhere and I knew the benefits were no longer a fantasy. I called a few places and ended up with SunLux who offered the most competitive prices. My sales representative Trang Phung explained a structure that was easy to understand and made me so much more comfortable with the process. Installation was brief and my energy bill has been drastically reduced! If you're on the fence about solar panels - don't be. SunLux will take care of you! -Kim Nguyen

Choosing a Solar company is very difficult. We went with Sunlux because of their 25 year warranty. None of the other solar providers could offer anything comparable.
While our initial installation was difficult, after contacting Sunlux Customer Service all was corrected and completed. Garrett worked with me and PG&E to get our meters working properly.
Sunlux monitors the usage and provides us with great information whenever I have questions.
The best part is we no longer have a PG&E bill over $10.00. I couldn't be happier with the system production and am glad we chose Sunlux.

T he entire process from sales to installation was professional, efficient, responsive and accurate in terms of cost to customer and time it took to install.

I am updating this review because someone high up at Sunlux listened... I mean he really listened, and he made it right. Isn't that what we all want at the end of the day? So, after a miserable and drawn out installation process we were contacted by a true representative of Sunlux who made sure everything was fixed, compensated us for what happened, and made sure that we knew that he would be with us through the life of our solar. That is a 25 year relationship. I'm so pleased to know we now have support. I am confident that our system will be maintained and that we will be listened to from here on out. Thank you, Mike! You've totally redeemed this process!

SunLux has the best price from a couple of companies I got a call from. The customer service of SunLux was good. I really didn't have any complaints at all. However, they had a rebate, like a tax break, that I didn't really understand. But besides that, everything went well.

After a couple of research for solar company, we decided to go with Sunlux for our solar system. The sales consultant Lorena Gutierrez and service representative Markie Owen are both amazing to work with. The installation team are very professional and on time. They keep me update through out the process. We are very happy with our solar and so far after 4 months we only need to pay $10 a month for Edison connection fee for electricity bill.

We haven't gotten very far in the process but Sunlux's customer service has been fine so far. I have emails fairly regularly. I’d like to see the permit process move faster but it's not a whole lot that's in their control.

Sunlux' pricing was significantly better than the three other companies that I checked with. When I called the initial salesperson, he was informative. All the way along, Sunlux was excellent as far as keeping me posted on updates. I knew going in that it wasn't going to be a quick process. It met all my expectations with the timelines, and also their availability. The service almost exceeds my expectations. It's as promised. I can easily monitor it with the application and the panels are producing better than I thought it would.

I wanted to be as independent of the electrical grid as I could be. I had done part of the house with solar and I had a Tesla battery. But I realized that I was generating about half the power I needed to offset my power bill. So, I called SunLux and had them come to double what I already had. And that brought me to net zero on my electric bill. In fact, Edison sent me a check last year, so I appreciated that.Aside from that, I had concerns with the company that I had used before with the quality of their workmanship, but SunLux stressed that their workmanship would be excellent, and it was. They said that they would run the cables through the attic and not over the top of the roof, which made it more pleasant to the eye, so I was very happy. They also tied my Tesla battery into the system so that I've got the two solar systems and the Tesla battery all connected together.I started the process with SunLux a year ago and they got the installation done beautifully. But it took a long time to get the permission to operate, so I kept calling them to ask what was holding it up. They said that it was Edison that was holding it up, so it took a couple of months after the installation before I could turn the system on. Other than that, I love the solar system that I've got. Plus I drive a plug-in hybrid car, so my car basically runs on sunlight. I charge it in my garage overnight and I drive it to work, then I can plug it in where I work to drive home. So, if I've decided to work at home, I don't ever have to buy any gasoline.

Excellent service provided by each team member. I was kept informed during each stage of the process and the Sunlux representatives took time to educate me about process, product, timelines, progress, services and costs. As a former educator, Sunlux receives an A+ for all aspects detailed above.

Sunlux is a great choice for home solar installation. I used them to install my new solar panels and I'm very satisfied. On the front end, Rob Martinez helped me plan the layout that best used my roof shape and got me the power output I was looking for. And once the plans were made, Jen Bennett helped me coordinate the permit and the installation. Both Rob and Jen were great and made the process pretty painless. I definitely recommend Sunlux for solar panels, they do a great job!

Sunlux is the real deal. They are straight up honest people. They do what they say and no surprises. We had a faulty inverter and they replaced it with a brand new upgraded one. Also they will be compensating me for lost production. Highly recommend this Company! A 5 star rating!

I did my due diligence by speaking with three different companies since I've had my share of issues with home contractors. From the initial sales pitch-person, to the final installation, Sunlux was great to work with. Being an engineer, I had some suggestions that would make an easier and cleaner install. They listened to my inputs and made adjustments. The install technicians were top notch. They were on-time, skilled, and really paid attention detail giving me the aesthetic look and electrical production that I was hoping for. Thank you again for being such a great company and doing such a fantastic job - I really appreciate how easy it was to get this done. Please don't change the way you are doing business - you have it all right!

The customer service with SunLux Energy is outstanding. They're constantly on top of everything. They kept me apprised of every step that was being taken. My project manager, Berlin, was fantastic. What's shocking was that they buy the panels from a distributor and they don't tell you what it is. Once we were into the project, I got a certified letter stating that if SunLux doesn't pay their bill, I'm getting a $14,000 lien put on my house. It never happened because they did pay it but I was very aggressive at first with these people thinking I didn't do business with them. I didn't sign any contracts with them. After doing a lot of internet research and so forth, I learned that this does happen if companies go belly up. Even though I didn't make any business with the provider of the solar panels, they have a right to put a lien on the property for their merchandise. SunLux provided me the document saying that it was paid in full then they forwarded it directly to the company and I didn't have to do anything further. But it is kind of scary when you're in a contract with a company like this and you get this in the mail, and they don't tell you that this is gonna happen.The guys that came over were very professional but it took about two months until I went to full production because half my panels were wired incorrectly. They came out once and tried but couldn't figure it out. We had to set another appointment for about three weeks out. Then they sent a crew of two guys. They spent all day and finally found the problem. There was reverse polarity on one of the panels. Having SunLux, I'm saving a lot of money. My payments for the solar panels might pay the rest of my life for these things but for me, my payments are $170 a month. My average electric and water bill every two months was between 1,100 and 1,600 for a family of three and a swimming pool. The electric portion of it was between 600 and 800. I got air conditioning last year and my bill probably would have been about 1,700 just for electric. Now that we have the solar panels, the most I've paid for electric so far has been $65. It's definitely paying off for me.

This is a very professional group of people. Everyone was responsive and helpful. The only problem, which wasn't their fault, was the time it took for the city inspector and the electric company to turn on the panels. I've only had the panels for a short time, but so far this has been a very pleasant experience

My experience with SunLux was wonderful. The person that was assigned to work with me was Jennifer. Jennifer did a great job in coordinating with me and making sure I understood the next steps. They were good and they fought for my business. The other guys were trying to match what they did. I came to the ultimate decision that if you couldn't come up with what they came up with, you don't deserve to take their business. One of the things they did for me was I recently bought an EV vehicle and they threw in a level two inverter for this vehicle, which is gonna save me tons of hours of charging. They rock. Then the owner called me when I was getting ready to go with another company, who actually tried to match theirs. I liked them. I was so happy with my experience with them.

I saw some advertising for SunLux over KFI and I trust those guys. I also heard Bill Handel talking about it for a long time, so I decided to give it a shot. Their team was good. I dealt with Adam for a while, then he passed me on to Jennifer. She followed through with all the steps from the planning to when they came out to assess the roof structurally and through DWP. It was nice and I enjoyed everything about it. Aside from that, the installation was very quick. It was done within two days since they had to change one of the patterns and they had to reroute the power lines for something. The system was hooked up on June 10th and was generating power from day one when SunLux left, but DWP didn't officially hook it up until about a month later. All in all, I'm happy with my system.

I'm updating my review after Garrett took the time to coordinate to have a couple of fixes related to the gutter that was poorly done (piping was reversed and was leaking). There was ownership over some snafus that happened throughout this process, which ultimately what is causing me to change my review to 5 stars - their customer service clearly shines through and they will want to fix things.

I would ultimately say: if you're going with Solar, use Sunlux. If you're going with roofing, I wouldn't recommend Sunlux until they figure out their craft here. In either case scenario, their customer service will take their diligence to try to remediate things as much as possible, which is more than can be said about most service companies.