What Sunlux Customers Say
The SunLux reviews that I saw online were consistently good. There have been a few different people who have been involved with ushering us through the process. The initial person I spoke with was more of a sales guy, and then after that was somebody who was assigned as our primary contact for the process of going through and getting the analysis done, getting the license done, and getting the work itself done.We have one problem at the moment, which is that they said that they were ready to turn on the system. It was a couple weeks ago that they said they were ready to turn on the system and that I should expect to be contacted within three business days by their operations team that would confirm that the system was running, and that I would be able to log in online to my account that had been created to see the statistics of the reporting that the system was running all that. I never got contacted by the operations team, and the online system still shows that the system is not operational. I have a contact who I've been emailing. I'm going to ping her again and see if they can give me an update. Everything else has been great. They did a good job through the whole process. I felt like they were taking good care of us, and doing a good job of staying on top of things.Charles 2/10/2021
Excellent service provided by each team member. I was kept informed during each stage of the process and the Sunlux representatives took time to educate me about process, product, timelines, progress, services and costs. As a former educator, Sunlux receives an A+ for all aspects detailed above.Lee S. 12/29/2019
Three companies called me to give me a quote. When I reviewed the quote from SunLux and the equipment that was gonna be placed, I liked it a lot better. It was not the price that I liked but the system. It was a better option for me. It was going to be LG panels, and they were going to be 375 watts each panel. They were going to be providing 7.5 kilowatts.The SunLux representatives were helpful, knowledgeable and pretty professional. The salesperson had a really good communication. Also, the project manager was always in contact with me. I got 19 panels because they were gonna provide the energy that they promised that they were gonna get me. The installation went pretty smoothly.Jesus 6/16/2021
From start to finish Sunlux was on it. The process was so easy! Most of it done by email, phones and computer. Everyone I talked to gave me their cell phone number and their email address where I could reach out if I had any questions. One Sunday night after hours, I received an email I was very concerned about so I called 1 phone number and left a message. I thought no body will call me back and I tried another number and no answer. Then emailed a couple of people. My phone stared ringing off the hook from Sunlux people returning my phone call. They eased my worries about the email I had received. I was impressed with their after hours response. They followed through with everything they said they would do and I appreciate that so much! My neighbor went with another company before we signed with Sunlux and she is still not completed. I highly recommend Sunlux for anyone thinking about going solar.Shelly C. 10/16/2019
I went through several solar companies comparing and contrasting which one would be the best suite for me based on the following; reviews, price, quality and longevity. SunLux was by far the best in their competitive price and being the only solar company to offer Panasonic panels. The process was smooth from the beginning to the end. I was was notified once a week to twice a week receiving up to date status regarding the installation, inspection and going live. Thank you, SunLux!Ernie A. 8/15/2018
Our experience with Sunlux was great. The salesperson was knowledgeable and walked us through the process of selecting the right amount of panels for our roof.Mike S. 10/25/2019
The design department worked with us through the permit and layout process. When the panels finally where installed about 6 weeks later we where very happy.
The entire crew was very professional and well trained. Overall I would can recommend Sunlux to everyone.
Thank you to the entire crew! GREAT JOB!
The entire Sunlux team has been incredible from start to finish. During the sales presentation, there was no uncomfortable upselling or pressure by Chris. The installation process managed by Jen was seamless, and whenever there was an issue (all issues were minor) she took considerable effort to ensure our care and solve the problem. The roof and the panels look fabulous and they are producing as expected - we couldn’t be happier!! We received 3 other quotes for the project and Sunlux beat the competition in every category, which actually made me a bit nervous, but after going through the whole project, I am blown away that they exceeded my expectations. I would highly recommend Sunlux and Troy Roofing for any project you might have. Thanks Garrett and the entire Sunlux crew!!Scott 7/08/2020
Sunlux made the solar installation pretty easy and straightforward. The sales person, Jerry, came for a free estimate and quote (very professional and knowledgeable). He answered all our questions and even got us a few deals on the solar package. Installation took a few weeks for approvals from LADWP but installation of solar panels by sunlux was the highest quality and fastest ever (one day install). Throughout the buying process, the project manager, Berlyn was just the best! All the praise to her. She did all the hard work behind the scenes from approvals and scheduling to making sure we were satisfied from start to complete as well as informed us about everything. Thank you Berlyn! All in all- without a question this has been the best investment for our home. Don't hesitate and really, give sunlux a try- you can thank me later. 🙂Emily S. 6/24/2020
I looked at a few companies and then decided on SunLux. They had a local office somewhere close by, so they were closer. They are also a smaller company compared to others and price-wise, it was not bad. The person I talked to initially, when they did the sales call, was an older gentleman and he was good. He was an engineer. I had good discussion with him. When I had some issues, I went back to him and he was able to sort it out.They had too many changes at the project management level that led to some confusion initially. I was talking to one person then a couple of weeks later, he left and somebody else took over. There were some transition issues. Other than that, the experience was good overall. Solar in general is a good option now because of all the rebates and it's working out well, so far, about a month now. I would really recommend to go solar and SunLux is one of the good choices.Suraj 3/20/2021
I have my solar installed last year, and very happy with it, would refer to friends,and family, every thing go well,from start to finish the project,every one I met from the salesman to the final inspection are very nice,the most important is after installing the panels my Edison bill is so so cheap,my first bill was under $ 6, love it.Christine K. 2/28/2019
The fact that SunLux had been around the longest of the companies that we looked at and where the part of the industry that their founders had come from, and the support and transparency we received on our initial call with them gave us the most confidence that they'd be able to see the project through and provide support even afterward.The installation crew was a contractor with SunLux. The installation crew was on our job site when we had other people on our job site and myself and my boyfriend who owned the home together. So, the two clients were on the job site and we frequently had to request that they put masks back on, and it felt disrespectful when everyone else on the entire site was wearing masks and having to ask them multiple times. But as far as executing the job, they did a really good job and they were very communicative and the workers were clean.Based on our former bills, we should be right at a place where we are running about the same amount of money, and I only expect that number to become more disproportionate in our favor, where electrical will continue to get expensive, but our loan stuff will stay the same. We're charging our cars off of it and we have plug-in gas cars and we're driving very little. So, we haven't been having to buy gas, which is awesome. So overall, I feel really good about it. I also appreciate the back-end service, like being able to check on everything beyond just the cost-saving that it's providing. For the money that we spent, we got a good product that felt quality. We got exactly what we were going in for not knowing anything about the process.Cameron 4/08/2021
I have just received my “PERMISSION TO OPERATE” from Southern California Edison confirming that my “Self-Generation Facility is Interconnected to SCE's Electric Grid”, ie my solar system can now export energy to the SCE grid and I get credit for it. This project started about 4 months ago when I finally settled on choosing SunLux Energy to install a Solar Energy System. Having talked to and discarded several companies before, I was impressed by what SunLux had to offer: a top quality system, very flexible configurations, multiple options, battery backup, and a great warranty covering roof leaks as well as their equipment. The SunLux Sales Representative, Ben C*****, was as pleasant as he was professional. Working from a few typical SCE monthly statements he came up with a configuration that would produce my average electric consumption plus a safety margin, along with a battery backup component to keep our choice of devices powered on in case of a power outage. The equipment itself is made by SolarEdge, an excellent solar energy products manufacturer, and by LG. The decision was easy, the mantle was passed to the Project Manager, Raul R********, who promptly set up an installation schedule which the installation crew stuck to. This crew was very professional and very diligent. 27 panels were installed in one day even though my roof is of an unconventional metal type. (Since the installation was completed we had a strong wind event and a couple of very stormy days with an unusual amount of rain; but no leaks and not a single panel budged.) At the completion of the installation,,the mantle was passed to the SunLux Customer Service Manager, Garrett K*****, who managed the setup, testing, monitoring and transfer of the system to me. To me, the quality of a system has as much to do with the quality of support as with the system itself. Working with Garrett was, and continues to be, a real pleasure. He is always available, he is patient, he responds to issues very promptly, often before I’m even aware that there is an issue. He also guided the application to get the system interconnected to the SCE grid, which was finally approved last week. I am very happy with my SunLux system and would strongly recommend SunLux to anybody in the market for a top notch solar energy system.Waguih B. 6/28/2019
We talked with a couple of companies. There was a company where we started to move towards the design phase but the design really did not accommodate our home. We have a Spanish-style home and part of it has a flat roof. Another part is tiled out roofing with classic clay tiles. We wanted to make sure that the investment was going to yield the savings we were seeking. If they were putting in solar and there was not enough solar panels to offset the cost of paying the utility company, it didn't make any sense. They didn't seem to have an alternative. Also, there wasn't any consistency in contact with the customer service so we decided to hold off on that.We called a local radio host. He's a designer and does construction of homes in California. He has lots of great tips. I said, "Surely, there has to be these panels that have evolved to be smaller, but more powerful." Technology is evolving at least every three years, if not yearly. He recommended SunLux and they're an advertiser. I liked his advice and gave SunLux a call. The engineer or the tech expert walked us through the different products and what decisions we needed to make. We are under the pandemic and it was very easy to show some of the options for us. They had a picture of our house so we could see where the panels might go on our roofing.From there, they had a financing option that worked really well for us. Every step of the way, the management of the project was well done. There was someone we could contact to help us to be ready for each stage. Everyone was courteous and very professional. That coordinator, Erica, made such a difference in keeping us apprised of what was going on. There was the ease of the financing. They gave us some options of a Tesla battery at the time. There was also LG and the products they offered were state of the art, which was what we were looking for. We had to make some modifications to the solar panels but SunLux was able to put all the solar panels on our roofing. The modification required them to have some of the panels that would come right at the edge of the roof. We were concerned about that because the way they put those panels in, you walk to our house and you cannot see those panels. I see some people around my neighborhood who have gotten solar panels and when you walk to their house, there are these hideous panels that are right at the front door. It disrupts the aesthetic of the home. SunLux was able to make the adjustment and they did not have to do a hanging. They were able to work with the roof and reconfigure things. It's lovely. We retained the style of our Spanish home. The architectural integrity was important to us. And in handling all the permits, we really put ourselves in SunLux's hands and they competently accomplished each step. We are very happy with SunLux and really glad to recommend them. They're topflight and they live up to their reputation.When making a purchase of solar panels, you want to have the right company to know what you want and know how the company manages the process. Their communications and their customer support are absolutely key to guide you through the process. There's a permitting process but how does the company handle it? How professional and courteous are they in communications with you frequently so you know every step of the way? This is the process that SunLux used and gave us confidence.Peggy 3/23/2021
We are at the paperwork portion of the process and my rep, Erica, has been doing well. She was very accommodating, answered all my questions, and helped me through everything. She caught a little issue before going into the HOA approval process. I forgot to sign one of the areas on there. We fixed that quickly. I’m happy that I chose SunLux.John 12/04/2021
Sunlux is super professional. They installed our solar within 2 days of the approved permit. Our Project Manager Erika Garcia is super efficient and responsible. I had an issue with the power on Friday night after the installation and sent her an email at 12:17 AM midnight. The tech shows up at my door the next morning at 8AM. When I saw the tech, I am speechless with their service. Jerry Hong is my sales representative, very knowledgeable about the solar, and usually, reply to my text in a minute. He even helps me take some pictures of the solar panel with his drone. I would like to give them 6 stars! I never have this kind's positive experience with any construction projects.Steve W. 7/14/2020
I spend several months researching and getting quotes from multiple solar contractors.Moises R. 11/07/2019
Let me tell you it was a big learning experience. At the end I decided to go with Sunlux.
They give me the best price and best guarantee than the other three solar companies for the system I was looking for.. They really took care of me and made the most effort to earn my business. Another key factor was their customer reviews. The process was smooth and very professional. Their installers where also very professional and pay attention to detail, taking my input and answering any questions I had.
I'm so glad I went with Sunlux.
The entire process from initial contact to the final install and activation of the system was professional and done extremely well. Everyone we dealt with was courteous and helpful. All work was done very well and completed in one day. The panels look great. Super clean appearance with nothing showing on our roof except the panels. I definitely recommend SUNLUX.Arden S. 4/02/2018
Great Company. Great team. They did what they said they were going to do. They were timely, efficient, responsive and pro-active. And even went above and beyond when I thought a noisy air vent had been caused by the install they came back out to assess the situation. They submitted all of my rebate forms for me, including the Edison paperwork. I didn't have to lift a finger.Paul G. 9/11/2018
Great Pricing. Outstanding Service. I highly recommend SunLux.
I've had solar panels in the past, and there seemed to be a benefit, so in my newer home, I decided to do it. I did a lot of research on companies throughout the area and decided to go with SunLux after talking to a couple other companies. This was a purchase, which is a better idea than leasing it earlier in my other house. That’s a good deal all the way around. The person-in-charge of the SunLux company, Erica, kept me informed what was happening throughout the process as well. The only thing that ever held them back was waiting for the city to approve stuff, which is not their issue. Other than that, the whole process went smoothly. Installation was seamless too. It happened without me being there and it all went together well.Doug 3/03/2021
Their presentation was much better than some of the other folks we talked to. They had a better sense of what they were talking about and were able to portray that to me, who did not know anything about solar. The installation went really well, and really, really quickly. The driver dropped off the incorrect panels but they corrected that. It took him a week to get the new ones. But as soon as they dropped in my driveway, they were right on the house. So there was no problem there. The project manager, Bonnie, was really good. Bonnie and the salesman, Mike, were super great at everything and helping out and helping me understand.Jeremy 4/28/2021
We spoke with about 5 different solar companies and we liked Tracy at Sunlux the best! Getting started was super easy, and once the black panels were installed, they looked amazing and blended right into our black roof. Danielle was a fantastic project manager and was super responsive, informative, and had excellent follow-up. The most satisfying part is when you start to see your panels producing the first day!JG88 1/25/2020
I'm living in the desert. Solar energy is plentiful. It made more sense to go with it. SunLux had the Panasonic panels that I wanted. They sold the kind of panel that I thought was best. A friend of mine also had used them and liked them. I had done some comparison, and they came up with the best overall deal for what I was looking for. So far, the panels are working great, and I have nothing but good things to say. We bought the system outright. The installation was great. It took a bunch of guys like seven hours. They were very pleasant. They couldn't have been better.SunLux was, from the get-go, very easy to deal with. When we were waiting to get confirmation from the government agency that has to okay the installation, they kept me up to date. With COVID, people weren't responding as quickly as possible. But I would hear from their representative practically once a week saying, “Still haven't heard anything yet. We'll keep you posted.” It was not her fault but she certainly stayed on top of it. It was excellent customer service. SunLux, overall, is very professional, very communicative and they kept me informed. They got great customer service.Betty 2/09/2021
We were supposed to get Solar from another provider, we signed everything but for more than 6 months, nothing happened. We then tried to contact Sunlux. The response time was fantastic. Our house was inspected within a week, a plan was set and within 3months, our system has been approved by the city and everything is done. I thought that was it. However, after a few months, I hear from them again to update me on their new monitoring system and explain to me how everything is going. They dont stop after you pay, they are there to support you even after everything. That to me is outstanding service.ALLAN J. 6/08/2019
I'm waiting to find out some issue that has developed where I'm not being given much information so it's confusing. Other than that, the whole process has gone very well with SunLux. Even though the installation is done, Bonnie, the main person who was handling my inquiries, is very responsive if there's an additional issue. This falls outside of her purview at this time. There were some broken tiles but they were repaired and SunLux got everything up and running.Peter 6/11/2021
I kept on going back and forth and wavering if it was something I wanted to spend that much money on, if I wanted to come out of pocket and pay for it or if I just wanted to finance it. Finally, I thought of financing it, and once I made my decision, everything after that went fast. The people did a good job with the installation. One of the screens was broken so they had to replace that. There was one decision they had where they thought they could move a couple panels, wasn't in the right place, so they called and got the approval through their people and then me about it. I told them if they figure it will be better in this location then that's fine so they moved everything and set it up really quickly.From the beginning, know how many panels you really need. I expressed that to the guy I was working with. When I looked at everything, it seemed like the amount of panels I got is what I really need, so he developed the system perfectly, above and beyond what I thought. When I look at the charts, I'm producing 33% more than the average people. Once summer hits, I’ll produce a lot more.Timothy 5/14/2021
First, let me say that my experience with Sunlux was a good one. The agent that first met with me was very pleasant and knowledgeable and put a great system together for what my solar power system. The technicians that came to install the system were also very professional and courteous. After that, there is some patience that you will have to have with getting the system up and running. From Sunlux dealing with the Gas Company, DWP, and the city inspectors, it can get to be time consuming, but they keep you abreast to what’s going on. Garrett in the main office was very helpful all the way through the process. Overall I’m very happy with my choice of Sunlux and I’m looking forward to saving money on my power bills by generating solar energy.TC C. 5/22/2019
When we bought the house, my sister got her solar, so to save money, we decided to go with solar. We were about to sign the contract with another company, but then SunLux gave us a better price so we decided to go with them. The reps were very good and respectful. The response was quick. The only thing I don't like is the app because it shows me how much we're producing, but not how much we're spending. I wanna have energy for summer and I have to keep track like that. I don't know if it's because I don't have the battery, but that's the only thing that I can think of. Otherwise, everything is perfect. I'm very happy.Diana 5/21/2020
I was looking into a few different companies and went with SunLux. Not only was the price right, but the experience and knowledge that SunLux has been around a lot longer than the rest of these companies weighed big on who we were going to choose. The process so far has been pretty smooth. They've been very communicative.Josh 10/31/2021
I took bids from four other companies and I thought SunLux' salesman was professional and was persistent with his follow-up. He always had the answers or he came back with the answers, and their quote was competitively priced. He was able to give me the product that I was looking for, which was the Panasonic panels and the SolarEdge system. I have a certain kind of a roof called a TPO roof which is like a vinyl roof. And some companies would charge extra, some wouldn't, but he just acted like, "No big deal, we can take care of that." So it gave me confidence in him. I was in the final hours of making decision with another company and I changed, because I thought he was exceptional.And then once we signed the paperwork, I got passed off to a project manager and she was amazing. She is probably one of the best communicators. And if you've ever gone through construction yourself, it's usually not fun. All you ever want somebody to do, whether it's news you wanna hear or not, I just want them to be honest. Because nothing in construction is easy, right? Things happen. People don't show up for work, there's hidden damage, or suppliers, or short of stock. It's just the way the world is. But when somebody calls you up before you have to call them, to say, "Where are your people?", or when they call you up in advance and you're confident that they'll call you, no matter it's good or bad news, it makes the experience very enjoyable.The customer service person was one of the best I've ever encountered. I'm in the construction business. We run a service company, which is one of the largest in our field in Southern California. I wanted to steal her. And then, we had a few glitches at the end which is we just don't get wigged about because we knew if they were taking care of them, what else could you ask? Because you're not going to make an omelet without cracking a couple of eggs. And being in the construction business, it's just part of it. It's more not how you handle when everything goes right, it's how do you handle things when everything doesn’t go according to plan or right. She was exceptional on keeping things moving and staying in communication, good news or bad news. It's more important to communicate me when things aren't going to schedule.We haven't had a bill since the panels have been installed. We had a credit because we were doing what would they call a billing average plan where you pay a bit more during the winter to have a more billing through the summer months. About a month ago, we got a $435 rebate. That was because they took the excess they collected during the winter and figured that we're going to have solar panels that work during the summer. We had a bad inverter when we first started. It took SunLux a little while to figure it out that we had a problem. And then, they came out and fixed it right away. But it has been producing electricity for a month and a half.You're looking for somebody that makes your life easy. You can do your part, my part is to pay the money and to select the best vendor, and they made me look good in front of my wife, so what else would I want? You're more dealing with the person that's putting it up and a bit more hands-on guy, but I feel I made the right decision. And after going through the experience, you still have fond feelings of the company that you chose. In the construction business where things don't always go perfect, that's pretty good, if you still have good feeling and you're still glad that you chose the person you have. I would definitely recommend SunLux.Paul 5/12/2020
SunLux was great to work with. Rob ** was a great sales person who explained everything in detail, answered all questions promptly, was available by text even when the job was passed to our team manager, Jennifer. Jennifer ** was always on point with statuses and updates. The financing was handled through them with good rates and options. Much better financing than competitors. The install and roofing went smoothly and when I wanted something fixed quickly they handled it. Our solar install looks amazing and better than the neighbors. I have referred them to others as well. Thank you SunLux!Jessica 2/25/2021
Our sales Rep Mark T******* was really nice and walked us through the entire process during our solar hunt. The rest of the team kept us updated on what was going on behind the scenes. We financed solar, and I was upset that I had to open an account with another bank. Going to have to put the foot work in later to close the act once our loan is paid off. The installation was seamless and the installers were friendly. Sarah C******* took care of everything with our HOA and SDGE. That saved me a lot of headache. Looking forward to saving some money with solar.Nicole M. 6/10/2018
Everything has been great. I've been well-informed about everything and never had any questions. Everything was almost answered preemptively and it's been smooth sailing. Before you move into schedules for install, you've got designing and engineering to go through. We had to send somebody out to the house to do a site assessment and you won't be scheduled for install until permit is received, but the process was started a couple of days after I signed the contract.William 1/03/2022
My wife and I did a lot of research on the very many solar companies servicing our area. We decided on Sunlux. We met with Mike Valencia and went over the numbers. Not only was Sunlux the lowest pricing while offering the most servicing, but Mike's integrity was refreshing. Other companies that submitted a bid included an additional ten panels at significant extra cost. When I asked Mike why his bid reflected less panels, he explained that in the late afternoon our neighbor's palm tree cast enough shade that the additional cost would not be worthwhile.Michael T. 1/15/2020
The installation crew finished up in one day, taking their mess with them. I have had minimal problems that have been addressed right away.
We are very happy with Sunlux and highly recommend them to those interested in upgrading their home with solar
I have been pleased with SunLux. It just started to kick in and the bill is considerably lower. I had one issue with them. After they did the stucco work to my side of my house, they didn't match the paint very well and they didn't paint well. Whoever came out was very sloppy. I took some pictures and I sent the pictures to them. They came out the very next day and fixed it up. They were very quick to respond to an issue that I had with them.Bill 2/25/2021
Sunlux installed our system at the end of last year, and we have been online since January. We decided to go with a ground mounted system, and so far we are very pleased with the results. We decided to go with them after hearing their advertisements on the radio. We appreciate how Sunlux has a very strong customer service team that is proactive to check on how things are going or answer any questions.R O. 6/05/2019
I highly recommend Sunlux Solar. I contracted with Sunlux for 34 panels and a new roof a little over 3 months ago. I am extremely pleased with both my solar panel installation and my new roof. My salesperson (Chris) was very honest, informative and professional. There was no sales pressure at all. He explained the entire project in detail and satisfactorily answered all my questions. He was extremely patient with me when I called him numerous times with questions I had pertaining to my internet solar research I conducted as I was educating myself on solar. I got several quotes prior to choosing Sunlux. Although Sunlux was a little more expensive than others (not much), I chose Sunlux because of the professionalism Chris displayed and because they are a large professional company who is dedicated to customer service. I believe in "you get what you pay for" and I am extremely pleased with Sunlux, as I got much more than I paid for. I am very happy I chose them for my project. My project manager (Berlyn) was outstanding. She was constantly communicating with me by either phone, email or text. She kept me apprised of every step of the project and was always responsive to me whenever I called her. She always got back to me immediately. She was professional, polite, informative and defiantly dedicated to customer service. She always made sure I knew what was happening, kept me in the loop, and that I was pleased. It was a pleasure working with Berlyn. The project took a little over 3 months to complete, but that was due to permitting issues and not the fault of Sunlux. None the less, Berlyn was in constant contact with the building authorities and moved things right along. The installers were very professional, polite and defiantly demonstrated pride in their work. The installation was clean, seamless and it looks fantastic. All the electrical is hidden in my attic and out of sight (except for my inverter). My roofer was Troy Roofing who was subcontracted through Sulux. Although I am not a fan of subcontractors, Sunlux changed my opinion about subcontractors. They were in contact with the roofer the entire time and I never had to deal with the roofer directly. Troy Roofing did an exceptional job on my roof. The guys worked 3 hard long days in 100 degree weather. They demonstrated pride in their work and they did an excellent job. I highly recommend Troy Roofing. In summary, I am extremely pleased with Sunlux Solar and the outstanding job they did. They totally exceeded my expectations. I highly recommend them for your solar project. You will not regret it. I commend their staff Chris (my salesperson) for his professionalism and honestly. There were no surprises. Moreover, I commend Berlyn (my project manager) for commitment to customer service, her professionalism and her organizational skills. She was on top of my project every step of the way and she was a pleasure to work with. AlAl L. 8/19/2020
I have been overwhelmingly delighted with my choice of SunLux Energy. SunLux personnel have made the process a smooth and positive experience from the initial thorough consultation with Mark T., through procedural confirmations and assistance by Project Manager Erika G. (outstanding) and Jessica B., equipment installation by an efficient and professional crew, to the helpful follow-up discussion with Service Manager Garret K. All communications have been timely and exact. I am awaiting final inspection in a few days, looking forward to being up and running...and feeling extremely confident in my decision to go with SunLux.Nancy F. 10/18/2019
Sunlux made the solar installation pretty easy and straightforward. The sales person, Jerry, came for a free estimate and quote (very professional and knowledgeable). He answered all our questions and even got us a few deals on the solar package. Installation took a few weeks for approvals from LADWP but installation of solar panels by sunlux was the highest quality and fastest ever (one day install). Throughout the buying process, the project manager, Berlyn was just the best! All the praise to her. She did all the hard work behind the scenes from approvals and scheduling to making sure we were satisfied from start to complete as well as informed us about everything. Thank you Berlyn! All in all- without a question this has been the best investment for our home. Don’t hesitate and really, give sunlux a try- you can thank me later. 🙂Emily S. 6/24/2020
I've been thinking of installing solar for quite sometime on our home and after numerous companies giving me quotes, I decided to go with Tesla. I thought that Tesla was the elite of solar based on their ads and promotions. After going through all but installing the solar panels, Tesla informed me that our roof needed work and that it would cost $9000 to repair the roof so that they can install solar panels. I was disappointed until I heard of Sun Lux over the radio being a roofer also. This was to test if I really needed a new roof. Sun Lux gave me a higher production of energy than Tesla and said I didn't need a new roof! They had several options on financing and leasing that made sense. I pulled the trigger and had them install solar. They assign you a Project coordinator that communicates with you throughout the process and Emma (my project coordinator) gave me the white glove treatment. She was always available. She took care of everything. What more can I ask for? I highly recommend Sun Lux even though I own a Tesla.Allan L. 2/26/2019
This review is being posted 1.5 years after the installation to say that if I could give them even more stars i would!!!!! Keep reading to the bottom! Obviously, they did a great job on the install, super nice, etc. On my one year anniversary of solar, I got a small check back from SCE, which means that the calculation of solar panels was absolutely spot on-- Goldilocks, not too many, not too few!!!! MORE IMPORTANTLY, they have the best warranty in the business-- 25 years "bumper to bumper". They use the Solar Edge phone app so that I can monitor the power production which is very cool and I watched it for a while, but I got bored because every thing was going so great!Pamela R. 5/18/2019
MOST IMPORTANTLY!!!! SUNLUX WATCHES THE SOLAR EDGE APP for you and two weeks ago, out of the blue, Garrett, the owner, sent me an email saying that one of my inverters (I have 55 panels) was underperforming and that he was going to replace it!!!! READ THAT AGAIN! What an amazing business man!!!! What a great company!!!!!
HONESTLY, I chose them because they had THE BEST PRICE and the BEST WARRANTY, although I never thought I would need the warranty. What I didn't know, and wish I had was that I was really buying the BEST PEOPLE who were going to monitor and service my system to give me the BEST RESULTS OVER THE NEXT 25 YEARS!
Thanks Garrett and all of your people for the great product, service and being a really responsible and value added business. With the Federal tax credits for solar ending after 2019, YOU SHOULD GET SOLAR WITH SUNLUX ASAP!!!!
The arithmetic is super simple!! Electricity in Southern California is super expensive, the 35% federal tax credit is ending, you are prepaying 25 years of electricity at a dramatically discounted rate. Get Solar but make sure it is with SUNLUX!
Choosing a Solar company is very difficult. We went with Sunlux because of their 25 year warranty. None of the other solar providers could offer anything comparable.Barbara F. 10/16/2019
While our initial installation was difficult, after contacting Sunlux Customer Service all was corrected and completed. Garrett worked with me and PG&E to get our meters working properly.
Sunlux monitors the usage and provides us with great information whenever I have questions.
The best part is we no longer have a PG&E bill over $10.00. I couldn't be happier with the system production and am glad we chose Sunlux.
After interviewing over half a dozen solar companies, we kept going back to SunLux. Tracy W. was great from the beginning, upfront and not pushy like some other companies.Teddy C. 5/06/2019
Always responded to my questions or concerns throughout the entire process. We installed a fair amount of panels, which was installed in 2 days. Workers were on time, professional, and always kept me in the loop regarding the process.
Final inspection happened within a few days after installation. After Tracey, we dealt with Emma who was our project manager, who was also great to work with. Always communicated clearly with us and was helpful during the final steps.
Markie and Garret took care of us after our final inspection. After the second day of our panels being on, we experienced a glitch due to new inverters being installed. I got on the phone with Markie and Garret and the next day they both drove out to our home to fix the problem.
They stayed on the phone with the company for over 2 hours until the problem was fixed. After two weeks of having solar panels, we found birds nesting under our panels. We called Markie, and they are installing a critter guard at the end of the month.
SunLux made this a lot easier than what we anticipated after reading all the other horror stories on other solar review sites. If you are in the process of searching for a solar company, SunLux is the way to go.
When I talked to the SunLux representative, he was very informative. He talked to me to get me exactly what I was looking for. So, it really worked out. Because of COVID, a lot of our interactions were mostly over the phone and emailing back and forth, but he was very quick to respond to me. He covered a lot of good options, and I was able to make a good decision with the options he gave me. Unfortunately, it's not a smooth process for anybody. I don't think any company would have done better. Any delays and stuff that we had were really from our city. It wasn't really from SunLux themselves. They did really good.We went with 16 panels. From talking to my agent, we looked at what I used the prior year. Then, he gave me a recommendation. From there, I gave him my input. We decided that 16 was going to be adequate for my house. The panels were just turned on like halfway through the cycle. I noticed that I am taking in a lot of energy from the sun because I monitor it through my LG app. But I haven't really seen a bill with it in full effect for the whole month. So, from what I've seen right now, it's right on track to pretty much close to get me to almost no energy consumption from the grid. It's doing what I wanted it to do. So, so far, I'm pretty happy with it. The only little thing was when the installers came, I didn't like the way something was done and I asked them to fix it. They said, “Oh, it’s not going to be an issue. Don't worry about it.” I felt like, “I'm the owner. I'm the guy. I just want you to tweak this to the left a little bit. Just tweak it to the left a little bit.” It wasn't anything emergent. It was just a conduit connection to one of the panels. My concern was that it was a little bit crooked and they didn't have a good seal. He checked it. He said it had a good seal. But I just felt like it was petty. I just felt like if I was the tech, I would have been like, “You know what? If you want to straight, I'll put it straight. You're the guy.” They left it like that. I haven't had any issues with it but I keep my eye on it. Other than that, I do recommend SunLux. My neighbors have been asking, so I've been giving them their number. I need to put them in my referral since I can get credits.Carlos 6/15/2021
I liked that SunLux didn't keep pestering us. Sunrun kept calling every 15 minutes, and I actually had to block their number. SunLux was a little more professional and didn't treat me like just a big sale. They just called and then we set the appointment. We just had the inspector and we've kind of got everything going. The experience is very positive and feels more service-oriented.Shane 4/08/2022
I picked Sunlux for solar to install on my elderly parents house. This was after 5 other quotes. Price was the best. From signing contract to power up was better than imagined. Even with weather delays (wet in socal this year) they got past the delays. Customer service is fantastic. They know how to design a system. I recommend them highly.Ron J. 6/11/2019
I highly recommend Sunlux Solar. I contracted with Sunlux for 34 panels and a new roof a little over 3 months ago. I am extremely pleased with both my solar panel installation and my new roof. My salesperson (Chris) was very honest, informative and professional. There was no sales pressure at all. He explained the entire project in detail and satisfactorily answered all my questions. He was extremely patient with me when I called him numerous times with questions I had pertaining to my internet solar research I conducted as I was educating myself on solar.Al L. 8/19/2020
I got several quotes prior to choosing Sunlux. Although Sunlux was a little more expensive than others (not much), I chose Sunlux because of the professionalism Chris displayed and because they are a large professional company who is dedicated to customer service. I believe in "you get what you pay for" and I am extremely pleased with Sunlux, as I got much more than I paid for. I am very happy I chose them for my project.
My project manager (Berlyn) was outstanding. She was constantly communicating with me by either phone, email or text. She kept me apprised of every step of the project and was always responsive to me whenever I called her. She always got back to me immediately. She was professional, polite, informative and defiantly dedicated to customer service. She always made sure I knew what was happening, kept me in the loop, and that I was pleased. It was a pleasure working with Berlyn. The project took a little over 3 months to complete, but that was due to permitting issues and not the fault of Sunlux. None the less, Berlyn was in constant contact with the building authorities and moved things right along. The installers were very professional, polite and defiantly demonstrated pride in their work. The installation was clean, seamless and it looks fantastic. All the electrical is hidden in my attic and out of sight (except for my inverter).
My roofer was Troy Roofing who was subcontracted through Sulux. Although I am not a fan of subcontractors, Sunlux changed my opinion about subcontractors. They were in contact with the roofer the entire time and I never had to deal with the roofer directly. Troy Roofing did an exceptional job on my roof. The guys worked 3 hard long days in 100 degree weather. They demonstrated pride in their work and they did an excellent job. I highly recommend Troy Roofing.
In summary, I am extremely pleased with Sunlux Solar and the outstanding job they did. They totally exceeded my expectations. I highly recommend them for your solar project. You will not regret it. I commend their staff Chris (my salesperson) for his professionalism and honestly. There were no surprises. Moreover, I commend Berlyn (my project manager) for commitment to customer service, her professionalism and her organizational skills. She was on top of my project every step of the way and she was a pleasure to work with.
They've been thorough. They've followed up, responded to emails, tried to make it easy and communicated. It was just wow. I just wish more people were like that in their business. The spiel of the SunLux rep was so clear and well-organized. He anticipated all of the questions that we were probably going to ask. He wasn't one of those salesman types that is like, "How much money do you think you're gonna save...", that is such a time suck as a way to try to engage you. He just engaged personally, instead of through dorky, recommended, inexperienced people. I didn't feel any pressure. We have a date scheduled for installation on November 17th. I was expecting it to take longer and I'm very impressed that it hasn't. I hope it stays that way.Melissa 11/11/2021
After posting my unsatisfied review I was contacted by Garrett (customer service manager) who was able to get the ball rolling in the right direction. Since my review my system has past inspection and is now running fully functional. I appreciate Garrett taking my concerns and addressing them with urgency.Becky M. 1/14/2020
On the telephone, the Sunlux customer service reps were great. They answered all my questions. They worked with me. They did what I wanted them to do. They made it work under my conditions. Overall, Sunlux was very educational. I knew nothing and then two weeks later, I feel like my head was gonna explode. I knew too much. So, they were very informative. What I liked was the person I worked with was not a salesperson. He was an engineer. So, he explained technical things, but I had to make him explain them a couple of times because I was new. So, he went over and over until I got it.Dorlene 1/27/2022
Suxlux installed my solar array almost 3 years ago. I am very happy with the production of my system and have produced enough energy for my growing family and I. I gave them a call recently because I was thinking about getting an electric car and wanted additional panels to be installed. Adam ********** and Garrett ****** has been extremely helpful and very responsive. They took a look at my bill and didn’t try to sell me/over sell me on the panels THAT I wanted. They advised that since I was producing MORE energy then what I needed all I needed was Consumption Monitoring to see hour by hour how much energy I was producing and how much energy I was using. This would help me monitor my system to coincide with my SCE TOU plan to see if I even need more panels with the electric car. They came and installed the Enphase Consumption CT’s in under an hour. It was quick and they cleaned up after themselves. I was up and running again and checking my Enphase app every hour. Now I can charge my electric car at night when electricity is the cheapest and I might not even need more panels!Avin S. 7/03/2020
I selected four different companies and I interviewed all four. The salesman for SunLux was more knowledgeable simply because he had more years of experience in the field. I felt comfortable with that. I liked their warranty because it made me feel comfortable that they're going to be around to repair things if something goes wrong. They're not a company that I perceive is going to close up shop tomorrow. I was very impressed by their entire presentation and everything thus far has followed suit. They present things in a very organized way that a consumer who's not all that knowledgeable about solar can understand.Their pricing structure also made a lot of sense. They analyzed our bills. They looked at our roof. They made comments on what would need to be done, and then put together a structure that made sense for me. He told me the options and then he connected me to the bank that they use to finance, and they took over from there. We're in the beginning phases. They did their inspection. Now, it's gone to their engineering department. Once their engineering department analyzes all the data, then the rep will come back to me and say, “We need to increase or decrease the panels."Emmett 2/23/2022
SunLux seemed the best fit for us. They were really kind when I called them. The rep explained everything in detail without being patronizing. He was really helpful with setting it all up. Then the person I worked with the most was Berlin and she was amazing. She would email and call and was on top of everything. They were great. I appreciate them.Keegan 2/23/2021
Sunlux has been great from the start of my exploration into solar to the install and support after. They were honest and upfront with charges, changes, schedules, etc. I got everything I was looking for in the build and the overall outcome of the install was perfect. After a year production was over what was projected so really great work overall by the Sunlux team.Nick T. 6/03/2020
I have considered solar installation for some time now. After making the decision to move forward with solar, I invited 5 solar companies to provide me quotes. Of the 5 companies, only 2 provided full service (roofing work) including the changing of high profile vents to low-profile vents and relocation of vent pipes in order to not have sporadic placement of solar panels. I was interested in uniform placement of the panels without large gaps to skip over vents or vent pipes. The sales rep, Chris was very knowledgeable. He made every effort to answer my questions. Like many other customers, I had many questions and specifics to discuss after our initial meeting. Chris made every effort to call me back and answered all my questions (sometimes even in the late evening because he did want a day to go by without calling me back). Once the documents were signed and the project was underway, the project was handled by the project manager Danielle. Like Chris, Danielle was very responsive. She kept me informed at every step of the project. She ensured I was aware and understood of all the details involved with the particular step in the process we were in. In fact, Danielle even called me to congratulate me when Southern California Edison granted my Permission To Operate. The installers were all very prompt and courteous. Due to rain, the installers had to stop working and gave me what sounded like a heart felt apology for having to stop working. Imagine that, it goes to show the level of commitment and pride in their work. From beginning to end, employees of Sunlux have demonstrated their diligence and commitment to their customers. In turn, Sunlux shines as the solar installer of choice. With employees like Chris, Danielle, and the installation team, I would recommend Sunlux to anyone!J M. 3/19/2020
It took time to get answers to my questions, but installation was quick and painless. My supposedly local installation was manned, and very well, by a guy in Austin. I repeatedly asked if the panels would have to be cleaned and they said no, until a letter from the Manager a month later. But now a $50 electric bill instead of $488. Good.Sara 9/17/2021
SunLux didn’t take that long with the installation. It only took about three days, though it took a little longer to go live. But it seemed like they did as good as they probably could working with Edison. Also, supposedly, I've been producing energy since the middle of May but so far, my Edison bill hasn't reflected it that much. They said it takes up to 90 days sometimes before they start giving your credit back. But it seemed like my consumption went down because I was producing power during the day.John 9/29/2021
SunLux is great. They called us to let us know there was an issue that needed fixing. Talk about being proactive!!!!! They came out and fixed the problem as it was an easy fix. But they went above and beyond and did some extra work to make sure that it wouldn't happen again. I am very please with them.Bob 2/26/2019
I'm impressed with SunLux. They had a good warranty on their stuff and I liked the way they approached us. The representative answered all my questions. And then, the installers did the installation pretty quick. When I got home from work, everything was done. They were done by 4 o'clock. It took two days. One for the installation of the panels, another day for the panel box itself. I had an issue with the breaker popping two or three times. SunLux came out and fixed it on that same day I called. Also, if I need to talk to them, if I couldn’t exactly talk to the person I need to talk to, they would pass the message on to their supervisor and they would call me right away. I have told other people that I have SunLux.Gary 2/28/2021
SunLux was highly recommended and it seemed that the timeline was better. Also, it was much more value-based. My home used to be a single-family. I added an ADU, so I'm actually getting two units that are gonna be installed. I was looking into options on how to change that with monitoring each one independently. The rep just kicked me up to the higher-up person who was one of the owners and he was able to help me with my questions.Eric 11/28/2021
I liked the video presentation of SunLux better than other companies. It was really informative. I learned a lot that I didn't know about. Price-wise, they were in the ballpark of what I was figuring on. They’re doing the permit thing right now. I’m waiting on the city to do their thing. The rep I've been working with has been staying in touch. He keeps us apprised of what's going on.James 10/29/2021
SunLux did a great job from start to finish. They showed up on time and finished the majority of the installation in one day. They handled everything including acquiring the proper permits, scheduling permit inspections and teaching me about the equipment. The installers broke two roof tiles during the installation. They let me know that they were broken and would return with new ones. In the meantime, They sealed the area to prevent leaks. It rained for the next four days and no leaks. Good job. I highly recommend SunLux.Ted Y. 2/13/2019
Our servers were shutting down all the time, and so we were losing a lot of data every time they shut down. One of the solutions was to get solar and we were already looking into solar, so it kind of worked out. SunLux was a recommendation. Their representatives were very responsive. Installation took less than a week, but it was pretty smooth. The cost of the service is fairly competitive. Go for SunLux.Takashi 6/30/2021
I have just received my *PERMISSION TO OPERATE* from Southern California Edison confirming that my Self-Generation Facility is Interconnected to SCEs Electric Grid, ie my solar system can now export energy to the SCE grid and I get credit for it. This project started about 4 months ago when I finally settled on choosing SunLux Energy to install a Solar Energy System. Having talked to and discarded several companies before, I was impressed by what SunLux had to offer: a top quality system, very flexible configurations, multiple options, battery backup, and a great warranty covering roof leaks as well as their equipment. The SunLux Sales Representative, Ben Carton, was as pleasant as he was professional. Working from a few typical SCE monthly statements he came up with a configuration that would produce my average electric consumption plus a safety margin, along with a battery backup component to keep our choice of devices powered on in case of a power outage. The equipment itself is made by SolarEdge, an excellent solar energy products manufacturer, and by LG. The decision was easy, the mantle was passed to the Project Manager, Raul Rodriguez, who promptly set up an installation schedule which the installation crew stuck to. This crew was very professional and very diligent. 27 panels were installed in one day even though my roof is of an unconventional metal type. (Since the installation was completed we had a strong wind event and a couple of very stormy days with an unusual amount of rain, but no leaks and not a single panel budged.) At the completion of the installation, the mantle was passed to the SunLux Customer Service Manager, Garrett Kramer, who managed the setup, testing, monitoring and transfer of the system to me. To me, the quality of a system has as much to do with the quality of support as with the system itself. Working with Garrett was, and continues to be, a real pleasure. He is always available, he is patient, he responds to issues very promptly, often before I am even aware that there is an issue. He also guided the application to get the system interconnected to the SCE grid, which was finally approved last week. I am very happy with my SunLux system and would strongly recommend SunLux to anybody in the market for a top-notch solar energy system.Waguih B. 6/28/2019
This is a very professional group of people. Everyone was responsive and helpful. The only problem, which wasn't their fault, was the time it took for the city inspector and the electric company to turn on the panels. I've only had the panels for a short time, but so far this has been a very pleasant experienceTherese B. 5/09/2019
Sunlux installed our system at the end of last year, and we have been online since January. We decided to go with a ground mounted system, and so far we are very pleased with the results. We decided to go with them after hearing their advertisements on the radio. We appreciate how Sunlux has a very strong customer service team that is proactive to check on how things are going or answer any questions.R O. 3/03/2019
My meeting with the sales representative was done online via Zoom and he was able to present the background of the company, options for the house, and an overview of the process, should I decide to move forward with them. He went through a basic design and potential, given my location, and gave an overall pricing review and the various guarantees associated with it. SunLux's warranties and guarantee seemed longer than some of the other solar providers around the area. I decided to move forward with them and go with the in-house financing for that.The purchase was fairly easy. Everything was done online, via phone calls, or through web meetings until they needed to come out and do an in-person project review to take a look at the site by one of the project managers. Between when the equipment was actually installed took a couple of weeks. The main holdup was the permitting process. Given the slowdowns with the city, that took a lot longer than we had anticipated. We were originally supposed to do the install in November and we didn't end up getting the approval to do it until early January.Once everything was installed, the city came out and did the inspection within a week. They were able to get the system approved and going. Then, the process with SoCal Edison was another two weeks at the outset. It took 10 days tops to get the permit to operate and go live. It's been live for about a month now and I wish that the app to monitor the production was better. These are LG panels so it's an LG app and the app doesn't work for the phone so I have to do it online. It's a cumbersome system. But the actual energy production seems to be on par. My first month's bill has come back, and it was like $20 from the Electric Company, which is pretty nice.Ana 2/16/2021
SunLux was great. Were there issues with the install? Yes. Is it normal to have a hiccup here and there? Yes. What made it great though was the communication by the office and the installers. They were all very professional and courteous. Even when the city no show canceled on their second reschedule for inspection SunLux did everything they could to get me back on the inspectors’ schedule. I have already recommended them to five friends that are looking to have solar installed. Thank you for being professional, communicating, and accommodating.Nicholas T. 1/16/2019
I was trying to get our energy costs lower because of early retirement. We had a gentleman from SunLux Energy come out and he did an excellent job. We liked his sales presentation so we decided to go with it. Every interaction that I had with every person that worked for the company from the salesperson all the way through the people that came out and did the inspection of our roof had to coordinate with my roofer to get the system in place and that went well. They were all professional. But I wished the process of getting the system in would've been a little bit faster from start to finish. Permits had to happen and there were a lot of different players came in. There was a lot of cooperation and everybody was professional. They didn’t leave my yard with a lot of rubbish or anything like that. So, I was quite satisfied with the way everybody conducted themselves.We put some money down and then we did the financing. There seemed to be enough options to accommodate us for what we needed. So, everything went well. For the first couple of months, everything seems to be really well. The system is producing enough energy and it’s accomplishing everything that has been promised to us. SunLux did a good install job. The system looks beautiful and it works. Overall, I’m very happy with the experience and I have referred a couple of people to SunLux.Rex 7/01/2020
The rep answered all my questions and was patient. It took us weeks back and forth because I wasn't tenacious on signing a contract. I reviewed the proposals, asked more questions and he supported the whole process. We're at the early stage of the project, getting approvals, and I'm comfortable with the decision I made. I evaluated two other companies and felt SunLux was the right choice for us. I would tell friends that it's definitely one of the companies they should evaluate before making a decision.Tim 1/01/2022
Starting with initial consultation to installation with SunLux was real smooth. There was a little glitch with county inspection, but SunLux technicians took care of the issue. I was well informed about each stage of the process. Whole process took less than 3 months which is shorter than what I expected. Everyone from SunLux that I dealt were as pleasant as they we're professional. I am happy with my decision to go with SunLux.Myung Y. 11/20/2019
SunLux contacted me and agreed I was treated badly. The lady that answered my call went out on maternity leave the following day (stressed due to upcoming leave). Joe and Guillermo contacted me and explained the problem. I now have an appointment for my solar estimate. I appreciate them reaching out to me and their ability to recognize a problem and rectify it.Patricia M. 11/20/2018
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SUNLUX was great to work with. The initial salesperson explained everything very well and their pricing was very competitive. The design and installation teams were great, coordinating everything. including the HOA application. The installation was done in one day as advertised. The county inspection passed without any issues and the system is now working as expected. Their technical support has also been excellent.Russ C. 5/01/2019
4/18/2020 Solar for my house. When purchasing Solar I interviewed about 8 solar companies and I hired Sunlux because of there consistent quality of work. These guys would call the night before coming out and tell me that they we're coming out in the morning to start the work of installing solar on my house. They showed up right on time, work hard until dusk, never took short cuts and always keep me informed of what they were doing on any given day. When the city inspector came out I met with him as well and he confirmed what I already new. He said, I see a bunch of Solar companies today installing solar on peoples houses, but these guys do it right every single time and they never take shortcuts. Sunlux is the best and they back up their work with a 30 year warranty bumber to bumber, if anything goes wrong. I will refer them business all day long, Jonjon w. 4/18/2020
We took over 6 months deciding whether to go with solar and who to go with. We ended up with SunLux because of their warranties, everything is done in house and price. They were very patient with us while we made our decision. The installation went very smoothly. We are enjoying seeing a credit to our Edison bill.Sasha T. 6/28/2019
My husband and I live in Wildomar, Ca .We choose Sunlux Solar to installed our solar panel in July 2020. We had been doing research on solar for over two years.Eazy G. 11/10/2020
We did our homework and choose between 5 different company's in the area that we live. We went out and talk to other Sunlux customers and review their opinion. There was lower price and higher price company's out there. We went with a happy medium price and Quality of materials . As we all know Solar Panels are not cheap. Sunlux Solar did a great job and were quick to install . They were install within 2 1/2 days. According to my neighbors that was very quick.