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Sunlux: an Austin Solar Panel Installer
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Austin, Texas is the perfect city for solar power in Central Texas! Austin Energy offers solar rebates and incentives. Abundant sunshine makes connecting your home to solar a simple choice. Save money and help save the planet by going solar with Sunlux today!
What Sunlux solar customers say
Don't take our word for it. Read what our Southern California customers think about us.
We looked at multiple companies for solar over a year. Sunlux was professional from the first point of contact. Between their customer service, installers and employees everyone was helpful and respectful. Getting solar was the best decision we made and I would highly recommend Sunlux.
Please do your solar system research homework. I spent almost 8 years researching and interviewing prospective solar installers and finally settled on Sunlux Energy Inc. My installation was one of the first to use both solar and battery systems. This install was tough going at first, however, Sunlux provided on-going support throughout the entire process. In fact, Sunlux continues to provide great support to this day. My first yearly bill indicated that SCE owed me. Wow! Now that's a smoking solar/battery system. Kudos to Sunlux Energy Inc.
Anthony G. 2/08/2019Sunlux installed our system at the end of last year, and we have been online since January. We decided to go with a ground mounted system, and so far we are very pleased with the results. We decided to go with them after hearing their advertisements on the radio. We appreciate how Sunlux has a very strong customer service team that is proactive to check on how things are going or answer any questions.
R O. 3/03/2019I have just received my “PERMISSION TO OPERATE” from Southern California Edison confirming that my “Self-Generation Facility is Interconnected to SCE's Electric Grid”, ie my solar system can now export energy to the SCE grid and I get credit for it. This project started about 4 months ago when I finally settled on choosing SunLux Energy to install a Solar Energy System. Having talked to and discarded several companies before, I was impressed by what SunLux had to offer: a top quality system, very flexible configurations, multiple options, battery backup, and a great warranty covering roof leaks as well as their equipment. The SunLux Sales Representative, Ben C*****, was as pleasant as he was professional. Working from a few typical SCE monthly statements he came up with a configuration that would produce my average electric consumption plus a safety margin, along with a battery backup component to keep our choice of devices powered on in case of a power outage. The equipment itself is made by SolarEdge, an excellent solar energy products manufacturer, and by LG. The decision was easy, the mantle was passed to the Project Manager, Raul R********, who promptly set up an installation schedule which the installation crew stuck to. This crew was very professional and very diligent. 27 panels were installed in one day even though my roof is of an unconventional metal type. (Since the installation was completed we had a strong wind event and a couple of very stormy days with an unusual amount of rain; but no leaks and not a single panel budged.) At the completion of the installation,,the mantle was passed to the SunLux Customer Service Manager, Garrett K*****, who managed the setup, testing, monitoring and transfer of the system to me. To me, the quality of a system has as much to do with the quality of support as with the system itself. Working with Garrett was, and continues to be, a real pleasure. He is always available, he is patient, he responds to issues very promptly, often before I’m even aware that there is an issue. He also guided the application to get the system interconnected to the SCE grid, which was finally approved last week. I am very happy with my SunLux system and would strongly recommend SunLux to anybody in the market for a top notch solar energy system.
Waguih B. 6/28/2019Great company and great services. They worked with me through the entire project and made sure all my questions were answered. My electric company attempted to slow the process but Sun Lux keep me on pace and now I’m on solar and looking to enjoy a better electric bill. Would recommend this company to family and friends
Reginald . 3/24/2019I put SunLux Solar on my house 3 years ago and it was the smartest move I've made in years. I had looked into quite a few companies and Mike Valencia from SunLux was the last salesman and I knew from the minute I met him that SunLux was the company for me. Every time I called Mike for ANYTHING, he took care of it immediately and was always helpful. This is one of those companies that does everything WELL and then goes beyond to be helpful. You will NEVER GO WRONG if you choose SunLux.
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50 reviews in googl = 1000 $Sunlux has been great. Every time they said they were gonna do something, they did it, from providing me the information that I needed to answering my questions and keeping me updated with the schedule of all the significant events. I recommend Sunlux, definitely. From the moment they installed the system, even though I still had to get permits, it was already connected, and I was already reaping the benefits out of it.
Oscar 10/05/2022I highly recommend Sunlux! They are honest, responsive, and very customer focused. Couldn't ask for a better company to work with. If you appreciate a company who honors their commitments without any hassle this is the company to hire. No third party installers. Employees are knowledgeable, polite, and will exceed your expectations. You can count on Sunlux to make things right
Sunlux did a great job planning our system. Working with the city during the restrictions of COVID was an extra challenge, but Sunlux took care of everything. The installation was all complete in 8 hours, including a new service panel. The system is working as advertised. We are very happy with it.
James 9/16/2021Sunlux has been an amazing from start to finish. We had an excellent consultation and build for our system based on our past year with the electric company. Everything that followed was on schedule and delivered as promised. We had an excellent project manager that kept us informed of a few schedule changes. (Current state of affairs and rain). The installers were friendly and had great attention to detail. Sunlux delivered everything promised and then some. Highly recommended!
All the representatives were courteous and professional. They did a real good job. They were quick and efficient in installing the solar panels and equipment inside. My neighbors all said they did it pretty fast. Going solar helped me out tremendously so far because I put a pool in my backyard and it made a difference.
E. 2/26/2021We got solar for our home; this company was stellar to work with! The employees were very professional, they came and told us everything we needed to know and got it done in a very timely manner. Our electricity bill is next to nothing now! We are very happy with their service and the solar panels look very sleek! Would HIGHLY recommend Sunlux and wish we would have done this sooner!
SunLux was great to work with. Rob ** was a great sales person who explained everything in detail, answered all questions promptly, was available by text even when the job was passed to our team manager, Jennifer. Jennifer ** was always on point with statuses and updates. The financing was handled through them with good rates and options. Much better financing than competitors. The install and roofing went smoothly and when I wanted something fixed quickly they handled it. Our solar install looks amazing and better than the neighbors. I have referred them to others as well. Thank you SunLux!
Jessica 2/25/2021We have had our solar with Sunlux for 8 months now. We are extremely happy with the solar production and customer service. Everybody I've talked to has been very helpful, patient and knowledgeable. Solar is a huge investment and I feel good knowing that Sunlux will be there for us for the long haul.
We did a virtual visit and the sales rep explained all the benefits of going solar, and how much money I'll be saving in the long run with going solar. He also mentioned the impact on the planet and renewable energy. He was very informative. He answered all my questions. I was very happy with the sales rep that I dealt with. There was some delays with the installation due to COVID and that was understandable. SunLux Energy was always on point as far as informing me of where we were with the installation process, and with the gathering of permits from the City and from my HOA. The installation crew was great. They came in and explained everything they were going to do. We hardly even heard or saw them because they got in, they did what they had to do, and then they got out. They cleaned up after themselves. The cost of the service was very reasonable. I've got my first electric bill and I'm seeing savings already. From start to finish, it was an awesome experience. SunLux was very professional and informative. They laid out everything for me. Everything that I heard on the radio was spot-on.
Johnny 4/01/2021I had an issue with our solar panel not producing any electricity so I called and left message for Garrett from Sunlux. Not only did he call me back the same day, but he basically diagnose the problem over the phone and sent someone from Sunlux to come to my house the next business day to confirm diagnosis that we had a bad inverter. A few hours later that day Garret called not only to schedule an install of the new inverter, but to my surprise he also said that because we were having problems with pigeons living under the solar panels that he would install critter guard to prevent the pigeons from going underneath the panels for no charge.
I would highly recommend Sunlux for their professionalism as well as their great customer service.I was very pleased with SunLux Energy. I live in the city of Glendale, California and we must have the most difficult permitting process ever. We started this process on April 23rd of 2020 and it took almost one year to pull the permit just to have SunLux come in and install the solar. We had an original project manager who left the company and kinda left us hanging for a bit. But the next project manager that came in did an excellent job trying to recover and stuck with us throughout the process. I really appreciate that. They know how to work through the process and they worked very diligently. Everything was installed. All the detailing was done and wrapped it up and commissioned in four to six weeks. It was fast. It’s nice to make your own energy. When they installed it and they commissioned it, we were partially through one cycle and we get billed every other month. I'm waiting for two full months to pass in order to see the benefits but I could tell right now, I've already looked at the kilowatt production per week and per month and we'll be able to pay off the system in pretty quick period of time.
Michael 4/21/2021Excellent service provided by each team member. I was kept informed during each stage of the process and the Sunlux representatives took time to educate me about process, product, timelines, progress, services and costs. As a former educator, Sunlux receives an A+ for all aspects detailed above.
Lee S. 12/29/2019I got my solar installed last July by Sunlux. I have done tons of research before I went with them. I am so happy I did. Everyone in their team has customer's first mentality. I can't stress how professional in every step of the way. Even after the system has installed, they still treat you like VIP. I will recommend Sunlux to anyone who wants solar panels for their homes. They are on par with AMAZON in terms of service and quality.
Johnny Hong 1/05/2021Our experience with Sunlux was great. The salesperson was knowledgeable and walked us through the process of selecting the right amount of panels for our roof. The design department worked with us through the permit and layout process. When the panels finally where installed about 6 weeks later we where very happy. The entire crew was very professional and well trained. Overall I would can recommend Sunlux to everyone. Thank you to the entire crew! GREAT JOB!
Mike S. 10/25/2019Sunlux has been very diligent. Everything is transparent. They've tried to accommodate a lot of the questions and concerns that I've had. They don't promise everything, but they provide you with the details. The gentleman who explained the details to me had a very detailed presentation. It took a lot of time but it explained a lot of things. I'm still in the middle of trying to finalize how we're gonna be approaching the project. We're making sure that the roof is able to handle that added load and that we don't have to remove the panels 5, 10 years from now to fix leaks.
James 5/26/2022I've been thinking of installing solar for quite sometime on our home and after numerous companies giving me quotes, I decided to go with Tesla. I thought that Tesla was the elite of solar based on their ads and promotions. After going through all but installing the solar panels, Tesla informed me that our roof needed work and that it would cost $9000 to repair the roof so that they can install solar panels. I was disappointed until I heard of Sun Lux over the radio being a roofer also. This was to test if I really needed a new roof. Sun Lux gave me a higher production of energy than Tesla and said I didn't need a new roof! They had several options on financing and leasing that made sense. I pulled the trigger and had them install solar. They assign you a Project coordinator that communicates with you throughout the process and Emma (my project coordinator) gave me the white glove treatment. She was always available. She took care of everything. What more can I ask for? I highly recommend Sun Lux even though I own a Tesla.
Allan L. 2/26/2019Extremely happy with the entire process! We did a lot of research and received numerous proposals. I am very glad I went with Sunlux! Every single person I came in contact with was courteous, knowledgeable and professional. We also had Sunlux repair our roof prior to installing the solar panels. We knew it needed fixing and they gave us a great price. Other companies had tried to talk us into a whole new roof, which was completely unnecessary! We worked with Chris Adams, he is fantastic. Give him a call if you are considering going solar, you won't regret it! The installation was clean and efficient from start to finish and the crew was very respectful of my home and the fact that I was working out of my house while they were here. Highly recommend Sunlux!
Two years ago, going solar made sense to me and I went with SunLux. They finished the installation in a week and now, I don't get an energy bill anymore. Zero. Somebody came out on a warranty claim about three weeks ago and he did fine. He was very prompt. He did an inspection of the roof and he found some broken tiles. I thought he was going to arrange to have somebody come and fix those, but I haven't heard anything else.
Steven 5/13/2020I liked the video presentation of SunLux better than other companies. It was really informative. I learned a lot that I didn't know about. Price-wise, they were in the ballpark of what I was figuring on. They’re doing the permit thing right now. I’m waiting on the city to do their thing. The rep I've been working with has been staying in touch. He keeps us apprised of what's going on.
James 10/29/2021I've been talking to Adam with Sunlux for over a year and he's been super patient with me. He has filled me in on all my questions. He would call me sometimes a couple of weeks, sometimes a couple of months. We stayed in touch for a whole year because I wanted to make sure I was doing the right thing. I kept postponing him and postponing him but he was super nice and not pushy one bit. If I wanted him to call me back, he’d call me back. If it wasn’t for Adam's patience and due diligence, I probably wouldn't be going with Sunlux. I probably would have went through a company that one of my friends had. Sunlux is a little bit more expensive on the loan process portion of it than some of my friends went through but I trust Adam. He promised me until my service is completely done, he's going to walk the whole entire process with me, and he has. Three days ago, I got an email saying that I needed to do my direct deposit so that I could get the APR financing at a locked-in lower rate. I called Adam and asked about it. He called the place and we got it handled. I can call him at a drop of a dime and he answers me.
Marybeth 1/30/2022Sunlux had the slightly smaller panels that are more conducive, so I went with them. I liked the rep's level of communication. But the biggest thing for me is the supply chain issues hampered their ability to just stick with a specific vendor for their panels. When I first engaged, they talked about using LG panels, then about using Panasonic. Towards the end, they were, "I'm not sure if we're gonna be able to use the Panasonic. We may have to switch to Tesla." At which time I said, "I can't use the Tesla because I won't get a comparable sized system." They said that they would make available the Panasonics. So managing their supply chain for the consistent product delivery would be the area that I would improve the most. Other than that, I would not hesitate to recommend Sunlux to a friend. But I would warn him that supply chain issues are impacting their ability to do certain layouts.
Mitch 3/31/2022UPDATE: Our system is finally up and running, and they made an effort to rectify the situation.
Let me start this story from the beginning. After doing a lot of research, we landed on Sunlux for a couple of reasons. Their reviews were generally very positive, and they use Panasonic panels, which are a bit smaller, and can be arranged so they fit around the obstructions on our roof. After the bid, we had to do some foundation work. We contacted the salesman, let him know we were planning to move ahead with Sunlux, but the project would be delayed. When we were ready to move forward, it became a huge cluster#&%@. We had to send over some pictures and measurements around our electrical panel. We didn't hear anything for a long time, until we heard that our original project manager was no longer with the company, and that we would have to re-measure and re-send the pictures because her files were lost. This delayed the project by at least a couple of weeks, if not a month. Then, we were told to wait. And we waited, and waited, and waited. The only times the project manager returned our phone calls was after we called the salesman out of frustration. At one point, the company had been notified that the permits had come through, but because they didn't have them in their hands, they refused to put us on the schedule.
Finally, we got the go ahead, two months after it was promised. The installation went relatively painlessly. If this review was for the installers, instead of the company in general, it would be four or five stars. They finished the installation in mid-March. We were told we would be contacted within 10-14 business days to schedule the final inspection. We heard nothing. I tried contacting our project manager, and again, crickets, until I called our salesman. Then, we were told that we would have to make the final payment before the system could be turned on. We paid about 75% upon installation. No one told us we would have to pay the other 25% before having the system turned on, but nonetheless, we paid. Then, we were told that Sunlux neglected to file all the paperwork with the city. After they did that, we then received an email saying the inspection would happen on the 12th of April.
On April 12th, we got a knock on the door. The Sunlux employee was an hour late for the inspection. He was very apologetic, but his excuse was that he was stuck at someone's house because he was being yelled at by a very angry customer. The employee told us that Sunlux was a horrible company, and that all customers were angry. This may or may not be true, but we are one of the angry customers. Right now, we have $25k worth of useless glass sitting on top of our roof. I suspect it will get turned on one day, but for now, we continue to pay exorbitant PG&E bills, which is precisely what we're trying to avoid. If this isn't remedied immediately, we'll be contacting a lawyer.
As for the delays, we know, things happen, but the fact that there was little to no communication, and that we weren't given all the facts (like that they were waiting for us to pay the final payment), makes us wonder how and if they'll honor the warranty.
Friends and neighbors want to go solar, and they have asked for Sunlux's contact info. There's no way we'll recommend them, unless things dramatically change soon. At which point, I'll update this review, and perhaps their star rating.Sunlux is super professional. They installed our solar within 2 days of the approved permit. Our Project Manager Erika ****** is super efficient and responsible. I had an issue with the power on Friday night after the installation and sent her an email at 12:17 AM midnight. The tech shows up at my door the next morning at 8AM. When I saw the tech, I am speechless with their service. Jerry **** is my sales representative, very knowledgeable about the solar, and usually, reply to my text in a minute. He even helps me take some pictures of the solar panel with his drone. I would like to give them 6 stars! I never have this kind's positive experience with any construction projects.
Steve 7/14/2020My meeting with the sales representative was done online via Zoom and he was able to present the background of the company, options for the house, and an overview of the process, should I decide to move forward with them. He went through a basic design and potential, given my location, and gave an overall pricing review and the various guarantees associated with it. SunLux's warranties and guarantee seemed longer than some of the other solar providers around the area. I decided to move forward with them and go with the in-house financing for that.The purchase was fairly easy. Everything was done online, via phone calls, or through web meetings until they needed to come out and do an in-person project review to take a look at the site by one of the project managers. Between when the equipment was actually installed took a couple of weeks. The main holdup was the permitting process. Given the slowdowns with the city, that took a lot longer than we had anticipated. We were originally supposed to do the install in November and we didn't end up getting the approval to do it until early January.Once everything was installed, the city came out and did the inspection within a week. They were able to get the system approved and going. Then, the process with SoCal Edison was another two weeks at the outset. It took 10 days tops to get the permit to operate and go live. It's been live for about a month now and I wish that the app to monitor the production was better. These are LG panels so it's an LG app and the app doesn't work for the phone so I have to do it online. It's a cumbersome system. But the actual energy production seems to be on par. My first month's bill has come back, and it was like $20 from the Electric Company, which is pretty nice.
Ana 2/16/2021The stock market was at 30,000, so we had a little extra money. I happened to get a glance at our electric bill, and I thought it was pretty high. I had been considering solar for a very long time, but it seemed it just got to a point where it was pretty efficient. It made sense that if I waited any longer, I'd be too old to buy. I was talking to SunLux and Sunrun, but it really was a matter of price and salespeople to a certain extent. I was going to go with Sunrun because they were affiliated with Costco, and I thought I'd have some recourse if we had problems. But when we ventured into it, the SunLux salesperson was much more knowledgeable and upfront than the other guy, and then they sweetened the deal by putting in a level 2 plug for electric car charger in my garage. The whole process took almost two months from the time we’d signed the contract until the time it was turned on. A lot of that delay was waiting for the city to come take a look and sign off. The installation took a day. Solar always seems to make sense. My calculations say that we’ll break even in seven years. So, it's like prepaying your electric bill. It certainly is good for the environment. I'm also fascinated with the technology. In the morning, I wake up, and the first thing I do is go to the application where I can see how much energy we produced so far today. There was a gal in the office, her name was Berlyn. She was holding my hand as we went through the process with the city, and she kept me up-to-date on exactly what was happening. She would go back and remind them that they hadn't done their job yet and she just communicated perfectly. Then after it was installed, there was another gentleman who called me to make sure everything was going correctly. The support was excellent. Everybody was friendly and knowledgeable.
Kenneth 6/20/2020Sunlux won the bid. Received quotations and inspections from three of the biggest solar companies.
Although the prices were similar, Sunlux was able to acquire a unique loan at an amazing interest rate. Also, they did not try to oversell the number of panels.
Installation was fast (4 hours), clean, and almost invisible. Looks great with no system problems in 3 months.Sunlux is a great choice for home solar installation. I used them to install my new solar panels and I'm very satisfied. On the front end, Rob Martinez helped me plan the layout that best used my roof shape and got me the power output I was looking for. And once the plans were made, Jen Bennett helped me coordinate the permit and the installation. Both Rob and Jen were great and made the process pretty painless. I definitely recommend Sunlux for solar panels, they do a great job!
I reached out to the sales rep and he didn’t have to do a bunch of a pitch to me because I already knew what I wanted. He just confirmed that everything was the correct way. He answered all the questions I had. Sunlux just finished the installation on Monday so I’m still trying to figure it out and see how everything's gonna play out with Edison, my power provider. But everything seems to be running smoothly. You always get notified whenever there's something to do on the app and you do it such as in terms of the process. In terms of price, everything was good too because I got a few quotes from someone else and Sunlux beat them. At the end of the day, we went with them because they have a good reputation in the market.
Jairo 10/17/2022The entire Sunlux team has been incredible from start to finish. During the sales presentation, there was no uncomfortable up selling or pressure by Chris. The installation process managed by Jen was seamless, and whenever there was an issue (all issues were minor) she took considerable effort to ensure our care and solve the problem. The roof and the panels look fabulous and they are producing as expected - we couldn’t be happier!! We received 3 other quotes for the project and Sunlux beat the competition in every category, which actually made me a bit nervous, but after going through the whole project, I am blown away that they exceeded my expectations. I would highly recommend Sunlux and Troy Roofing for any project you might have. Thanks Garrett and the entire Sunlux crew!!
Scott M. 7/08/2020Sunlux is super professional. They installed our solar within 2 days of the approved permit. Our Project Manager Erika Garcia is super efficient and responsible. I had an issue with the power on Friday night after the installation and sent her an email at 12:17 AM midnight. The tech shows up at my door the next morning at 8AM. When I saw the tech, I am speechless with their service. Jerry Hong is my sales representative, very knowledgeable about the solar, and usually, reply to my text in a minute. He even helps me take some pictures of the solar panel with his drone. I would like to give them 6 stars! I never have this kind's positive experience with any construction projects.
I have considered solar installation for some time now. After making the decision to move forward with solar, I invited 5 solar companies to provide me quotes. Of the 5 companies, only 2 provided full service (roofing work) including the changing of high profile vents to low-profile vents and relocation of vent pipes in order to not have sporadic placement of solar panels. I was interested in uniform placement of the panels without large gaps to skip over vents or vent pipes. The sales rep, Chris was very knowledgeable. He made every effort to answer my questions. Like many other customers, I had many questions and specifics to discuss after our initial meeting. Chris made every effort to call me back and answered all my questions (sometimes even in the late evening because he did want a day to go by without calling me back). Once the documents were signed and the project was underway, the project was handled by the project manager Danielle. Like Chris, Danielle was very responsive. She kept me informed at every step of the project. She ensured I was aware and understood of all the details involved with the particular step in the process we were in. In fact, Danielle even called me to congratulate me when Southern California Edison granted my Permission To Operate. The installers were all very prompt and courteous. Due to rain, the installers had to stop working and gave me what sounded like a heart felt apology for having to stop working. Imagine that, it goes to show the level of commitment and pride in their work. From beginning to end, employees of Sunlux have demonstrated their diligence and commitment to their customers. In turn, Sunlux shines as the solar installer of choice. With employees like Chris, Danielle, and the installation team, I would recommend Sunlux to anyone!
JOE M. 3/19/2020For quite some time I didn't believe all the hype of the solar industry and its claim that it could save you money. I simply kept paying the increasing monthly electric bill hoping that the next months bill would decrease. In the summer months of 2017 I saw my electric bill rise to about $550 a month and decided to do something about these outrageous prices. I spoke with a friend at work who had a solar panel system installed in 2016, and was shocked when he showed me a monthly Edison bill totaling 35 cents. I immediately contacted (3) solar panel companies and set up appointments. Mind you, I selected brand name solar companies believing I would only get the best product available. Well, needless to say, I elected to go with SunLux. Mark Trujillo, the SunLux Energy Consultant, was extremely knowledgeable of his product and was able to answer all of our questions. Mark was polite and accommodating throughout the entire process. In fact , Mark was head and shoulders above the other companies consultants in regards to product knowledge. Ultimately, SunLux's solar panels were superior,the SunLux warranty was longer, and the price was lower. The entire staff that I encountered at SunLux was extremely professional and attentive throughout! . If your thinking of solar panels, I would only recommend SunLux.
I highly recommend Sunlux! They are honest, responsive, and very customer focused. Couldn't ask for a better company to work with. If you appreciate a company who honors their commitments without any hassle this is the company to hire. No third party installers. Employees are knowledgeable, polite, and will exceed your expectations. You can count on Sunlux to make things right
Miguel C. 6/09/2022So far, SunLux has been great. They were competitive with price. They weren't the cheapest company that I went with, but I'm hoping I’m getting what I'm paying for. So far, it feels like it. They provided various financing options, and they were transparent about it. They said, “We have these companies. There's like 10 or more. You can pick whatever makes the most sense for you based on APR or anything like that.”Don was the engineer that talked to me directly, and he was very informed about the industry. In fact, I chose SunLux because he gave me a little more technical information than some of the other agencies. He also made a point to recommend the specific LG panel that they have, which nobody else seems to carry. Instead of converting to DC power, it converts to AC power right at the panel. That was nice.I got 29 panels, and installation hasn't been completed yet. They're still going through the permitting process, but that's almost done. Erica is my project manager. She’s been really communicative and if she doesn't know the answer, she will find out. I see messages from her late and early, and I can tell she's working hard to keep all the plates spinning, which is not easy.
Matthew 12/02/2021We interviewed 3 different solar companies but chose Sunlux. Excellent customer service, as they take it to the next level. Quick to respond and alway trying to go above and beyond to help their customer. Even 2 years after install they are just a phone call away. Always available to answer all our questions and concerns. Love their service.
Indi G. 2/21/2020They scheduled a conference call where they would show me my options. The Sunlux rep explained everything about the system, how it works, gave me options and I selected. He was very knowledgeable. I felt very comfortable working with them. They went through the city and got the permit. They did everything for me, even the financing. They contacted me to a bank, they told me how much the bank is gonna charge me to get the financing. I did the math at home and it seems like everything works. Instead of paying $100 or $200 for the electric bill, if I use the same amount of energy or less, I will end up paying just the financing, which is $150. But only for six years, and then after that, the panels will be mine and I don't have to pay anymore. That's a good investment now. Especially since I will have an electric car.
Christian 5/18/2022The salesperson was really good. He was very instrumental with my choosing SunLux. I had some concerns but he was able to answer it. At the same time, I felt sincerity and authenticity from him. SunLux did their best to try to be the hub for everything but there are a lot of moving parts. There's SunLux and there's the financing. Then I'm in a unique situation where I also have an HOA. For my HOA, I had to fill out forms and it would have been great if SunLux did that for me. The city approved the project and SunLux took care of that part, which is great. Once HOA approves the project, we're going to schedule the installation.
Michael 11/30/2021The sales rep was great. He was very patient, answered all my questions and concerns, really listened to my wants and needs and came up with a reasonable timetable as to when things would get accomplished. The cost is a little bit higher than norm, but it’s expected because of the quality of work that SunLux does. I’d also give the installation a 7 out of 10 stars. There was one visit where it was unannounced. They always mentioned that there's always gonna be a possibility of cutting of electricity, so we instructed the project manager that we needed to have ample notice for any visits. Being that we have two students doing online studies, as well as my wife working from home, any disruption can be unwarranted. My also wife mentioned that the installers were speaking Spanish but in a very vulgar tone. Other than that, the installation went okay.
Arthur 4/03/2021SunLux is growing into Northern California. I was a bit skeptical about doing business with a company still based in Southern California, but they sent a crew up to do a site inspection and a crew to do the installation. When the installation was inspected, the city inspector complimented then on the job they did Frank, the crew lead was great at keeping us informed throughout the installation process and his team, Art and Eder were neat. Lorena, the project manager was very good about communicating about the design process, permitting, and everything happening behind the scenes.
I can recommend them without reservation.SunLux was great. Were there issues with the install? Yes. Is it normal to have a hiccup here and there? Yes. What made it great though was the communication by the office and the installers. They were all very professional and courteous. Even when the city no show canceled on their second reschedule for inspection SunLux did everything they could to get me back on the inspectors’ schedule. I have already recommended them to five friends that are looking to have solar installed. Thank you for being professional, communicating, and accommodating.
Nicholas T. 1/16/2019We looked at multiple companies for solar over a year. Sunlux was professional from the first point of contact. Between their customer service, installers and employees everyone was helpful and respectful. Getting solar was the best decision we made and I would highly recommend Sunlux.
Kim H. 2/26/2020The rep had everything presented through a PowerPoint thing. He showed me everything on the computer like how I can either through the phone or the computer and track the panels if they are all functioning. I can track how much it’s doing a day. He said, “If you wanted to see individual panels, you can actually click on this and it will show you that everything’s working, or if something's not, what panel isn't.” For every question I had, he was able to walk me through it. It was pretty simple and I could trust him right away. It was a good experience. When I requested a few changes, the rep was able to help me with it right away. The only thing on my end is I haven't made the time to call in and try to get the system set up. While I was going through the process, I talked to my regional manager about SunLux and he ended up getting it too. Even though he started his process two weeks later, he got his a couple of days before I did. It’s no big deal though. He just got lucky in the timing.
Carlos 2/17/2021The project manager, Bonnie **, worked conscientiously to make the project easy for me. She prepared all the documents for my HOA to review on my behalf, and because she knew what she was doing, my application was approved with no hesitancy on the HOA's part. She answered every question I asked and did so usually on the same day I would email. After the project was completed, she still connected with me to make sure I was still happy and being well served by the new equipment.
Dennis 7/11/2021I saw some advertising for SunLux over KFI and I trust those guys. I also heard Bill Handel talking about it for a long time, so I decided to give it a shot. Their team was good. I dealt with Adam for a while, then he passed me on to Jennifer. She followed through with all the steps from the planning to when they came out to assess the roof structurally and through DWP. It was nice and I enjoyed everything about it. Aside from that, the installation was very quick. It was done within two days since they had to change one of the patterns and they had to reroute the power lines for something. The system was hooked up on June 10th and was generating power from day one when SunLux left, but DWP didn't officially hook it up until about a month later. All in all, I'm happy with my system.
Gregg 2/18/2021Sunlux has been awesome in the quoting communications and delivery process. Everything in their power, was done well. But the governmental LADWP is a different story and the only heads up on SunLux part.
Everyone should recognize that installing a solar system on your house is not an instant process. Beware that just because the solar system is installed doesn't mean you can operate it immediately.
Building departments have to inspect and approve. For us that was fairly quick even, happening within 3 days. But at this point we still two weeks after they install can't operate the solar system because the department of water and power hasn't given us permission yet.
I know that sounds a little crazy but evidently they have to change the meter again and then review it and then they might give you an operating permit. What everyone does not realize is that the solar panels do not power your house. They sell power to the grid and you get a credit. Then we you use power, it is taken from your credit.
That concept, can be really frustrating to the owner who puts in a solar system. And it was the one thing that sound like Sunlux not explain in the beginningI have been overwhelmingly delighted with my choice of SunLux Energy. SunLux personnel have made the process a smooth and positive experience from the initial thorough consultation with Mark T., through procedural confirmations and assistance by Project Manager Erika G. (outstanding) and Jessica B., equipment installation by an efficient and professional crew, to the helpful follow-up discussion with Service Manager Garret K. All communications have been timely and exact. I am awaiting final inspection in a few days, looking forward to being up and running...and feeling extremely confident in my decision to go with SunLux.
Nancy F. 10/18/2019I was looking into a few different companies and went with SunLux. Not only was the price right, but the experience and knowledge that SunLux has been around a lot longer than the rest of these companies weighed big on who we were going to choose. The process so far has been pretty smooth. They've been very communicative.
Josh 10/31/2021Our experience with Sunlux was great. The salesperson was knowledgeable and walked us through the process of selecting the right amount of panels for our roof.
The design department worked with us through the permit and layout process. When the panels finally where installed about 6 weeks later we where very happy.
The entire crew was very professional and well trained. Overall I would can recommend Sunlux to everyone.
Thank you to the entire crew! GREAT JOB!The way SunLux quoted and their pricing structure were very clear and upfront. I like the fact that they presented a consumer guide that they have to give you. It gives you all the rules and regulations and all the breakdown for getting solar. The other guys will give it to me eventually, but they didn't give it to me upfront. The SunLux reps were good and professional. We're all signed up. Right now, we're at the permitting process. Overall, everything SunLux has done has been good.
Tate 12/28/2021The process was simple. Sunlux sends you the contract and you paperless sign all the documents. The price just couldn't be matched. Also, everyone in every stage has been very good at responding back to questions. Most recently, they told me that they don't have the panels that we have agreed upon to install. We're in the process of reselecting different panels for a rooftop. It's been great.
Ismael 10/28/2022Although in the beginning I was very disenchanted with sun lux and they did Make several errors to their credit they fixed everything and I received phone calls from all the owners their concern was impressive and they did not spare a dollar to fix everything perfectly.... I would now give them a five star review except I can't because of the beginning.... Thank you Garrett for following through I will recommend your company to friends and colleagues
After a couple of years of contemplating solar and receiving a number of quotes, we decided to go with SunLux for our solar system. They were not the very cheapest (but close), but I felt that Tracy Woodburn, our sales consultant, really listened to our needs and not only was confident in SunLux's ability to deliver, but communicated this without a lot of heavy pressure like another large company did (via a large membership store). I also liked that much of the initial discussion and evaluation was done over the phone and email after Tracy viewed our home on GoogleEarth. None of the other companies were willing to do as much without meeting with us in our home where the heavy sales pressure was started.
We initially spoke about 20 panels, but the original design only had 19. I contacted Tracy who immediately took it back to the design team, and very quickly we had a plan with 20 panels. I appreciated that Tracy hadn't over-promised and also that he stood by his word and made sure we got what we had asked for.
Everybody who came to our house for the installation was professional, polite, and highly skilled. The work that was done looks beautiful. We ended up needing a new electric panel and we were not charged any additional fee. The city then said the panel needed to be moved, and SunLux quickly sent out a team to do this. Again, no additional fee, no grumbling, and beautiful work.
We had a change in Project Managers partway through the job, and Tracy Woodburn remained a point of contact throughout so that whenever I had a question or concern, he made sure that I got the answer.
At the very end of the project there was some miscommunication about a 220 outlet that we wanted installed. It is entirely possible that the misunderstanding was on my end, and not on the end of the company, but SunLux honored my understanding of the agreement and completed that installation.
We've only had one full month of operation, but the system overproduced for that one month, which is easy to track with the software and website they signed me up with.
Would I recommend SunLux? Absolutely! I'm not sure if the other sales staff remain as involved as Tracy did, but I would recommend that you ask for him, as he really made the process much smoother from start to finish!SunLux came highly recommended as an outstanding company for our solar needs, and they did not disappoint us! We wanted to add a battery backup unit to our existing solar system to prepare for power outages and emergencies. After doing our research and contacting a few solar companies we choose SunLux. They presented the most comprehensive plan, worked with us to make sure they met our needs and have a wonderful professional staff that made the entire process seamless. They made the installation a smooth experience, from securing permits and dealing with SCE for connection to the grid, it couldn� t have been a better experience. The installers were professional, neat and experienced and had the system installed in a day. The few places they had to chip or cut away stucco were patched, repaired and blended in perfectly. SunLux facilitated our new battery backup system into our SolarEdge online monitoring account so we can monitor our entire system from anyplace. We highly recommend SunLux for any of your solar needs!
Stacie K. 10/24/2019I have considered solar installation for some time now. After making the decision to move forward with solar, I invited 5 solar companies to provide me quotes. Of the 5 companies, only 2 provided full service (roofing work) including the changing of high profile vents to low-profile vents and relocation of vent pipes in order to not have sporadic placement of solar panels. I was interested in uniform placement of the panels without large gaps to skip over vents or vent pipes. The sales rep, Chris was very knowledgeable. He made every effort to answer my questions. Like many other customers, I had many questions and specifics to discuss after our initial meeting. Chris made every effort to call me back and answered all my questions (sometimes even in the late evening because he did want a day to go by without calling me back). Once the documents were signed and the project was underway, the project was handled by the project manager Danielle. Like Chris, Danielle was very responsive. She kept me informed at every step of the project. She ensured I was aware and understood of all the details involved with the particular step in the process we were in. In fact, Danielle even called me to congratulate me when Southern California Edison granted my Permission To Operate. The installers were all very prompt and courteous. Due to rain, the installers had to stop working and gave me what sounded like a heart felt apology for having to stop working. Imagine that, it goes to show the level of commitment and pride in their work. From beginning to end, employees of Sunlux have demonstrated their diligence and commitment to their customers. In turn, Sunlux shines as the solar installer of choice. With employees like Chris, Danielle, and the installation team, I would recommend Sunlux to anyone!
Sunlux has been an amazing from start to finish. We had an excellent consultation and build for our system based on our past year with the electric company. Everything that followed was on schedule and delivered as promised. We had an excellent project manager that kept us informed of a few schedule changes. (Current state of affairs and rain). The installers were friendly and had great attention to detail. Sunlux delivered everything promised and then some. Highly recommended!
Brymer 4/09/2020Our experience with Sunlux was great. Our initial consult with Tracy was scheduled promptly and I was seriously impressed with his level of knowledge and ability to answer all of my questions. The system was designed and sized exactly as I wanted and meets the needs of our current and expanding family. The install team was professional and courteous. I did have to monitor them a bit more than I had wanted to insure everything was done to my exacting standards but in the end it turned out great. It has been a month and the production is right on track. I am already saving money! It was a great experience from start to finish.
Christoph P. 7/07/2019SunLux kept me informed all the way through the purchase and installation process. I was informed of various changes in the status or things like when it went to permitting and when they were gonna come in and install or do the measurements. There was one day when I wasn't at the house as I was supposed to be and they turned up to do the initial survey. But we managed that remotely, which was wonderful because I didn’t have to leave work. From that point on, it was seamless.They had to put a new breaker box on the property and they had to take out the old one. They took out part of the outside wall to get the new one in but that couldn't be covered up or made good straightaway until the city had inspected it, which was going to be about two weeks. They covered it with an awning and it kept it all dry and safe. As soon as the city had inspected it, they came and made good, the wall. Right now, you couldn't even tell it had been taken apart. They did a great job.
Paul 6/17/2021We were in the market for a solar system from a company that was reliable and we could trust. After doing lots of research we asked Sunlux to be our solar provider. They were very honest with their prices (they were on one of the lowest) and their customer service has been excellent? Since we did not know a lot about solar systems, they educated us to be smart consumers and gave us options and choices that met our needs. We can truly say, we are very happy with Sunlux and would recommend them to others as well.
Scott M. 2/18/2020Sunlux was the most thorough. They were not the most affordable, but their honesty combined with their pricing was the best. The person that did our intake and walked us through the interview was the most honest. He is a salesperson, but he didn't act like one. The installation is supposed to happen in October, but we had a little hiccup with our project so we are probably going to push it out a little bit further. They work with what we thought was a lender, but they're a broker for the loan. The lender that they work with is no longer offering that loan. We're back at the application process.
Karina 9/04/2022Hi my nameHumberto
I have Sunlux Solar panels I am so glad and happy , I did the right thing . I believe I did the right thing for Family. I could not refuse the offer I checked with other solar panel companies specially Costco .I didn't like their offers I was looking for workmanship and quality solar panels you cannot go wrong with SunLux Solar panels , The technicians workers did a great job. Sales representative for Sunlux his name is Ralph his personality and experience convinced me he is always there if you have questions and concerns about your solar panels he responds very properly on time whenever you call.We have been completely satisfied with the quality of communication, service, and equipment provided by SunLux. We have been online for more than one year and the seamless transition was accomplished in the most professional manner at all levels. We definitely made the right decision in choosing SunLux to make the transition to solar. Bob S****** Valencia, CA
Bob S. 1/07/2020The main factor that played into going with SunLux was a presentation I got from my energy company that installed it, Green Convergence. They were fantastic. They explained to me why SunLux panels were better, as opposed to the other ones. I did about five estimates, and Green Convergence was the only one that presented me with SunLux panels. I did my consumer research, and at the time, they seemed to be the best. I live in California, and my panels are still working probably 99% of what my first year was. I've not had a problem with them. I do have them cleaned professionally every nine months.From start to finish, everything was fantastic and the personnel was extraordinary. There were a few hiccups and they rectified the situation rapidly. There was a hiccup with getting my rebate from Southern Edison and they're working on that problem now. Unfortunately, with the Tesla Powerwall, I had to wait nine months. Other than that, I'm really, really happy.
Gary 4/16/2021Sunlux has been amazing from beginning to end. Their customer service and professionalism has been top notch. I worked with Chris (sales) and Danielle and Berlyn (project managers).
Chris was very knowledgeable and followed up with me while the paperwork was being completed and once the project was completed. Danielle and Berlyn assisted with the project and the installation. They both were amazing in keeping me apprised of each step along the way.
And, lastly, the installers were just as incredible. They were also professional and worked quickly to get the job completed with limited interruption to our lives since I was working from home.
Thank you, Sunlux. I appreciate all you've done!Initially, I questioned the utility of solar panels: how much they reduce the cost of electricity, how quick & easy the installation goes, etc. So for years, I passed up every opportunity that arose to get solar panels done. Eventually solar panel systems began popping up everywhere and I knew the benefits were no longer a fantasy. I called a few places and ended up with SunLux who offered the most competitive prices. My sales representative Trang Phung explained a structure that was easy to understand and made me so much more comfortable with the process. Installation was brief and my energy bill has been drastically reduced! If you're on the fence about solar panels - don't be. SunLux will take care of you! -Kim Nguyen
Tristen T. 6/12/2019I picked Sunlux for solar to install on my elderly parents house. This was after 5 other quotes. Price was the best. From signing contract to power up was better than imagined. Even with weather delays (wet in socal this year) they got past the delays. Customer service is fantastic. They know how to design a system. I recommend them highly.
Ronald J. 6/12/2019I liked the attitude of the person from SunLux I was talking to. He was open to my suggestions on the products’ brands. Everybody was offering brands and I was doing my research. I decided to go with LG. Most of the other people were negative about that. My perception was they want to sell what they were offering. But in this case with this company, he told me, “No problem. Whatever you want.” He researched and he sent me right away the price. He was accommodating to my petitions. He was teaching me how this works. He was also responding almost immediately. We were having good communication. He was a good salesperson.I was a little bit delayed in the end. But it wasn't the company's fault. It was the city inspectors. They were postponing a couple of times the final inspection. One of the things that I was a little bit disappointed in the end was that I was hoping that SunLux was going to teach me how to monitor. Because they left a device over here and for some reason, the device keeps disconnecting. I haven't been able to get it steadily connected. Another thing that I was expecting was the bill from Southern California Edison. I was expecting that one lower like I’ll get $26. But I've been getting 36. But other than that, it’s going to be aligned. They did a good job.
Elfago 3/04/2021I liked Sunlux's warranty on the LG panels, the pricing, and the production guarantee. The rep was pretty good although he got a little impatient with us at the end because we had competing bids and we were interested in getting a fair deal. There were a few mistakes that were made on the contracts that they sent us that had to get revised. But for the most part, he seemed pretty informed. Our system hasn't been installed yet. There are a lot of people trying to install solar right now and so they anticipate that we're hoping that it will be installed by the end of the year. But they are staying in communication with us.
Brian 11/02/2021
start saving with solar in Austin, Texas
Our 5 step process will have you saving money on your rising electric bill in no time.
We start out by taking a look at your energy bill to determine needs to provide you with an estimate of how much you can save by going solar with Sunlux Solar. The best part is we’ll answer your questions honestly, making your solar decision simple.
Our PV Designer will create a solar system package with curb appeal, your energy needs and your home specifications in mind. We’ll work closely with you to make sure the design exceeds your expectations, delivering maximum performance and lifespan.
We handle the paperwork for you. Once the design is finalized, our permit technician will put together a detailed permit package and submit it to city of residence for approval.
The solar panel installation will be performed by our highly trained, safety-certified crews, and the onsite project foreman will be there to answer any questions you may have.
Once the city inspector signs off, we will submit the final package to your utility provider for a PTO (Permission to Operate), so we can turn on your Sunlux solar system and you can start saving money.
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Our company’s success story is built on one principle: complete customer satisfaction.