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What Sunlux solar customers say
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After a couple of years of contemplating solar and receiving a number of quotes, we decided to go with SunLux for our solar system. They were not the very cheapest (but close), but I felt that Tracy Woodburn, our sales consultant, really listened to our needs and not only was confident in SunLux's ability to deliver, but communicated this without a lot of heavy pressure like another large company did (via a large membership store). I also liked that much of the initial discussion and evaluation was done over the phone and email after Tracy viewed our home on GoogleEarth. None of the other companies were willing to do as much without meeting with us in our home where the heavy sales pressure was started.Lynn B. 4/07/2019
We initially spoke about 20 panels, but the original design only had 19. I contacted Tracy who immediately took it back to the design team, and very quickly we had a plan with 20 panels. I appreciated that Tracy hadn't over-promised and also that he stood by his word and made sure we got what we had asked for.
Everybody who came to our house for the installation was professional, polite, and highly skilled. The work that was done looks beautiful. We ended up needing a new electric panel and we were not charged any additional fee. The city then said the panel needed to be moved, and SunLux quickly sent out a team to do this. Again, no additional fee, no grumbling, and beautiful work.
We had a change in Project Managers partway through the job, and Tracy Woodburn remained a point of contact throughout so that whenever I had a question or concern, he made sure that I got the answer.
At the very end of the project there was some miscommunication about a 220 outlet that we wanted installed. It is entirely possible that the misunderstanding was on my end, and not on the end of the company, but SunLux honored my understanding of the agreement and completed that installation.
We've only had one full month of operation, but the system overproduced for that one month, which is easy to track with the software and website they signed me up with.
Would I recommend SunLux? Absolutely! I'm not sure if the other sales staff remain as involved as Tracy did, but I would recommend that you ask for him, as he really made the process much smoother from start to finish!
I highly recommend Sunlux Solar. I contracted with Sunlux for 34 panels and a new roof a little over 3 months ago. I am extremely pleased with both my solar panel installation and my new roof. My salesperson (Chris) was very honest, informative and professional. There was no sales pressure at all. He explained the entire project in detail and satisfactorily answered all my questions. He was extremely patient with me when I called him numerous times with questions I had pertaining to my internet solar research I conducted as I was educating myself on solar. I got several quotes prior to choosing Sunlux. Although Sunlux was a little more expensive than others (not much), I chose Sunlux because of the professionalism Chris displayed and because they are a large professional company who is dedicated to customer service. I believe in "you get what you pay for" and I am extremely pleased with Sunlux, as I got much more than I paid for. I am very happy I chose them for my project. My project manager (Berlyn) was outstanding. She was constantly communicating with me by either phone, email or text. She kept me apprised of every step of the project and was always responsive to me whenever I called her. She always got back to me immediately. She was professional, polite, informative and defiantly dedicated to customer service. She always made sure I knew what was happening, kept me in the loop, and that I was pleased. It was a pleasure working with Berlyn. The project took a little over 3 months to complete, but that was due to permitting issues and not the fault of Sunlux. None the less, Berlyn was in constant contact with the building authorities and moved things right along. The installers were very professional, polite and defiantly demonstrated pride in their work. The installation was clean, seamless and it looks fantastic. All the electrical is hidden in my attic and out of sight (except for my inverter). My roofer was Troy Roofing who was subcontracted through Sulux. Although I am not a fan of subcontractors, Sunlux changed my opinion about subcontractors. They were in contact with the roofer the entire time and I never had to deal with the roofer directly. Troy Roofing did an exceptional job on my roof. The guys worked 3 hard long days in 100 degree weather. They demonstrated pride in their work and they did an excellent job. I highly recommend Troy Roofing. In summary, I am extremely pleased with Sunlux Solar and the outstanding job they did. They totally exceeded my expectations. I highly recommend them for your solar project. You will not regret it. I commend their staff Chris (my salesperson) for his professionalism and honestly. There were no surprises. Moreover, I commend Berlyn (my project manager) for commitment to customer service, her professionalism and her organizational skills. She was on top of my project every step of the way and she was a pleasure to work with. AlAl L. 8/19/2020
Suxlux installed my solar array almost 3 years ago. I am very happy with the production of my system and have produced enough energy for my growing family and I. I gave them a call recently because I was thinking about getting an electric car and wanted additional panels to be installed. Adam ** and Garrett ** has been extremely helpful and very responsive. They took a look at my bill and didn’t try to sell me/oversell me on the panels THAT I wanted. They advised that since I was producing MORE energy then what I needed all I needed was Consumption Monitoring to see hour by hour how much energy I was producing and how much energy I was using. This would help me monitor my system to coincide with my SCE TOU plan to see if I even need more panels with the electric car. They came and installed the Enphase Consumption CT’s in under an hour. It was quick and they cleaned up after themselves. I was up and running again and checking my Enphase app every hour. Now I can charge my electric car at night when electricity is the cheapest and I might not even need more panels!Avin 7/03/2020
SunLux seemed the best fit for us. They were really kind when I called them. The rep explained everything in detail without being patronizing. He was really helpful with setting it all up. Then the person I worked with the most was Berlin and she was amazing. She would email and call and was on top of everything. They were great. I appreciate them.Keegan 2/23/2021
Was very pleased that the owner reached out to help find a reasonable solution for both parties. Once the issue was explained, he made sure that the customer walked away happy and I think everyone wins with that in mind.Went with Sunlux to get a solar system to hook up an electric jacuzzi (that was a mistake right away, should not use electric to heat jacuzzi, not worth it at all, even with solar). I told the salesmen this was the purpose of installing solar, and he said great and led me down the path to obtain solar with Sunlux. My bill went through the roof once I started running my jacuzzi and after multiple attempts, no one at Sunlux is willing to help in anyway... they are literally in it just for the sale, don't waste your time and go with literally any other solar company!!! Also, if you are military, they don't offer any discounts, just FYI...Torry 5/11/2021
I liked the attitude of the person from SunLux I was talking to. He was open to my suggestions on the products’ brands. Everybody was offering brands and I was doing my research. I decided to go with LG. Most of the other people were negative about that. My perception was they want to sell what they were offering. But in this case with this company, he told me, “No problem. Whatever you want.” He researched and he sent me right away the price. He was accommodating to my petitions. He was teaching me how this works. He was also responding almost immediately. We were having good communication. He was a good salesperson.I was a little bit delayed in the end. But it wasn't the company's fault. It was the city inspectors. They were postponing a couple of times the final inspection. One of the things that I was a little bit disappointed in the end was that I was hoping that SunLux was going to teach me how to monitor. Because they left a device over here and for some reason, the device keeps disconnecting. I haven't been able to get it steadily connected. Another thing that I was expecting was the bill from Southern California Edison. I was expecting that one lower like I’ll get $26. But I've been getting 36. But other than that, it’s going to be aligned. They did a good job.Elfago 3/04/2021
We interviewed 3 different solar companies but chose Sunlux. Excellent customer service, as they take it to the next level. Quick to respond and alway trying to go above and beyond to help their customer. Even 2 years after install they are just a phone call away. Always available to answer all our questions and concerns. Love their service.Indi G. 2/21/2020
SunLux did a great job from start to finish. They showed up on time and finished the majority of the installation in one day. They handled everything including acquiring the proper permits, scheduling permit inspections and teaching me about the equipment. The installers broke two roof tiles during the installation. They let me know that they were broken and would return with new ones. In the meantime, They sealed the area to prevent leaks. It rained for the next four days and no leaks. Good job. I highly recommend SunLux.Ted Y. 2/13/2019
What stood out for me about SunLux was they also have a roofing company, which at the time, I needed to redo my roof. So, they gave me the package deal. The service seemed really well. I worked with Adam who was the lead manager on the project. He was amazing. I definitely recommend him. SunLux also has very reasonable pricing. They were also very honest and always responding back to calls. So we ended up doing two homes with them. What I appreciated about them was their response and due diligence to satisfy the customer. If I said, “Oh, kinda like this,” they were on it. We ended up financing the solar panels and it was really fair because the funds were released, and the partial, because of where they were with the process. Then the final payment was released from the lender when the project was finished based on my satisfaction. That was really well-done and I was very happy with that.Sermed 2/13/2021
First, let me say that my experience with Sunlux was a good one. The agent that first met with me was very pleasant and knowledgeable and put a great system together for what my solar power system. The technicians that came to install the system were also very professional and courteous. After that, there is some patience that you will have to have with getting the system up and running. From Sunlux dealing with the Gas Company, DWP, and the city inspectors, it can get to be time consuming, but they keep you abreast to what� � � ¢� � � � � � � � s going on. Garrett in the main office was very helpful all the way through the process. Overall I� � � ¢� � � � � � � � m very happy with my choice of Sunlux and I� � � ¢� � � � � � � � m looking forward to saving money on my power bills by generating solar energy.Thomas C. 5/22/2019
Sunlux is a great choice for home solar installation. I used them to install my new solar panels and I'm very satisfied. On the front end, Rob Martinez helped me plan the layout that best used my roof shape and got me the power output I was looking for. And once the plans were made, Jen Bennett helped me coordinate the permit and the installation. Both Rob and Jen were great and made the process pretty painless. I definitely recommend Sunlux for solar panels, they do a great job!Zack D. 2/01/2021
I love to do my research and obtained quotes from more than 5 different installers before selecting Sunlux to install my solar system. One key piece for making that decision, besides researching all of the equipment and cost, was a result of reading positive reviews much like this one. The employees answered all of my questions and maintained communication throughout the process to let me know what stage the project was at and what I should expect next. This was huge for me as several of the steps involved getting permits, submitting plans, and obtaining inspections which don’t necessarily require the customer’s constant participation. As such it would have been easy to feel like nothing was happening or that my project was not moving forward had my project manager not provided those periodic progress updates. From start to finish it took just over 2 months from the date I signed the contract. The install itself took a couple days due to rainy weather. My wife and I are very pleased with the work that was done.NickH 4/03/2018
I put SunLux Solar on my house 3 years ago and it was the smartest move I've made in years. I had looked into quite a few companies and Mike Valencia from SunLux was the last salesman and I knew from the minute I met him that SunLux was the company for me. Every time I called Mike for ANYTHING, he took care of it immediately and was always helpful. This is one of those companies that does everything WELL and then goes beyond to be helpful. You will NEVER GO WRONG if you choose SunLux.Susan S. 6/17/2021
This review is being posted 1.5 years after the installation to say that if I could give them even more stars i would!!!!! Keep reading to the bottom! Obviously, they did a great job on the install, super nice, etc. On my one year anniversary of solar, I got a small check back from SCE, which means that the calculation of solar panels was absolutely spot on-- Goldilocks, not too many, not too few!!!! MORE IMPORTANTLY, they have the best warranty in the business-- 25 years "bumper to bumper". They use the Solar Edge phone app so that I can monitor the power production which is very cool and I watched it for a while, but I got bored because every thing was going so great!Pamela R. 5/18/2019
MOST IMPORTANTLY!!!! SUNLUX WATCHES THE SOLAR EDGE APP for you and two weeks ago, out of the blue, Garrett, the owner, sent me an email saying that one of my inverters (I have 55 panels) was underperforming and that he was going to replace it!!!! READ THAT AGAIN! What an amazing business man!!!! What a great company!!!!!
HONESTLY, I chose them because they had THE BEST PRICE and the BEST WARRANTY, although I never thought I would need the warranty. What I didn't know, and wish I had was that I was really buying the BEST PEOPLE who were going to monitor and service my system to give me the BEST RESULTS OVER THE NEXT 25 YEARS!
Thanks Garrett and all of your people for the great product, service and being a really responsible and value added business. With the Federal tax credits for solar ending after 2019, YOU SHOULD GET SOLAR WITH SUNLUX ASAP!!!!
The arithmetic is super simple!! Electricity in Southern California is super expensive, the 35% federal tax credit is ending, you are prepaying 25 years of electricity at a dramatically discounted rate. Get Solar but make sure it is with SUNLUX!
Two years ago, going solar made sense to me and I went with SunLux. They finished the installation in a week and now, I don't get an energy bill anymore. Zero. Somebody came out on a warranty claim about three weeks ago and he did fine. He was very prompt. He did an inspection of the roof and he found some broken tiles. I thought he was going to arrange to have somebody come and fix those, but I haven't heard anything else.Steven 5/13/2020
Wanted to share my experience with Sunlux.. These guys are fantastic! I met with 4 other Solar companies and finally chose these guys. Not only did they install 30 Solar panels, but they also built us a covered patio to put them on. Eveything came out great, all of the staff and I dealt with were friendly and professional. Their follow up after the install has been great, and their prices are very competitive as well. Thanks Ben C*****, Guillermo, Aaron and the rest of the Sunlux team for a wonderful experience. Can't wait to see my SCE bill in the coming months!Alfred T. 2/18/2019
My name is Sung W* from Rancho Cuamonga, CA. I shopped for Solar with 5 Solar companies and decided to go with Sunlux. Their prices were the best among all I looked. My experience with Sunlux was very pleasant from start to finish. My sales rep, Ralph F*** has been very positive all the way. He is knowledgeable and was very prompt with communication every time I had a question. I never felt pushed in getting solar. The project managers Sarah and Karissa were also very friendly and helpful. They would always be on top of everything when I had questions or concerns. Every step in the installation process was scheduled very quickly. It only took the installers 3-4 hours to put my solar system. The installers were efficient and respectful. I am very satisfied with my solar installation and would definitely recommend Sunlux to my anyone who is looking to get solar.Please ask for Ralph F*** I highly recommend him.Sung W. 6/18/2019
Sunlux installed our system at the end of last year, and we have been online since January. We decided to go with a ground mounted system, and so far we are very pleased with the results. We decided to go with them after hearing their advertisements on the radio. We appreciate how Sunlux has a very strong customer service team that is proactive to check on how things are going or answer any questions.R O. 6/05/2019
I took bids from four other companies and I thought SunLux' salesman was professional and was persistent with his follow-up. He always had the answers or he came back with the answers, and their quote was competitively priced. He was able to give me the product that I was looking for, which was the Panasonic panels and the SolarEdge system. I have a certain kind of a roof called a TPO roof which is like a vinyl roof. And some companies would charge extra, some wouldn't, but he just acted like, "No big deal, we can take care of that." So it gave me confidence in him. I was in the final hours of making decision with another company and I changed, because I thought he was exceptional.And then once we signed the paperwork, I got passed off to a project manager and she was amazing. She is probably one of the best communicators. And if you've ever gone through construction yourself, it's usually not fun. All you ever want somebody to do, whether it's news you wanna hear or not, I just want them to be honest. Because nothing in construction is easy, right? Things happen. People don't show up for work, there's hidden damage, or suppliers, or short of stock. It's just the way the world is. But when somebody calls you up before you have to call them, to say, "Where are your people?", or when they call you up in advance and you're confident that they'll call you, no matter it's good or bad news, it makes the experience very enjoyable.The customer service person was one of the best I've ever encountered. I'm in the construction business. We run a service company, which is one of the largest in our field in Southern California. I wanted to steal her. And then, we had a few glitches at the end which is we just don't get wigged about because we knew if they were taking care of them, what else could you ask? Because you're not going to make an omelet without cracking a couple of eggs. And being in the construction business, it's just part of it. It's more not how you handle when everything goes right, it's how do you handle things when everything doesn’t go according to plan or right. She was exceptional on keeping things moving and staying in communication, good news or bad news. It's more important to communicate me when things aren't going to schedule.We haven't had a bill since the panels have been installed. We had a credit because we were doing what would they call a billing average plan where you pay a bit more during the winter to have a more billing through the summer months. About a month ago, we got a $435 rebate. That was because they took the excess they collected during the winter and figured that we're going to have solar panels that work during the summer. We had a bad inverter when we first started. It took SunLux a little while to figure it out that we had a problem. And then, they came out and fixed it right away. But it has been producing electricity for a month and a half.You're looking for somebody that makes your life easy. You can do your part, my part is to pay the money and to select the best vendor, and they made me look good in front of my wife, so what else would I want? You're more dealing with the person that's putting it up and a bit more hands-on guy, but I feel I made the right decision. And after going through the experience, you still have fond feelings of the company that you chose. In the construction business where things don't always go perfect, that's pretty good, if you still have good feeling and you're still glad that you chose the person you have. I would definitely recommend SunLux.Paul 5/12/2020
SunLux quickly understood our needs and designed an appropriate system with quality components from the beginning. Competitors started their proposal with a lesser system with lower quality components. After weeks of working with a competitor, they came up with the exact same system as SunLux and at the same price. The main reason we liked SunLux is that we had roofing issues. Competitors wanted to sell a whole new roof while SunLux came up with a much less expensive solution.Timothy R. 7/21/2019
The entire Sunlux team has been incredible from start to finish. During the sales presentation, there was no uncomfortable up selling or pressure by Chris. The installation process managed by Jen was seamless, and whenever there was an issue (all issues were minor) she took considerable effort to ensure our care and solve the problem. The roof and the panels look fabulous and they are producing as expected - we couldn’t be happier!! We received 3 other quotes for the project and Sunlux beat the competition in every category, which actually made me a bit nervous, but after going through the whole project, I am blown away that they exceeded my expectations. I would highly recommend Sunlux and Troy Roofing for any project you might have. Thanks Garrett and the entire Sunlux crew!!Scott M. 7/08/2020
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The SunLux products were a little bit more than some of their competitors but I was okay with that knowing some of the other pluses. I wanted to go solar because of the environment and then the cost-savings. Also, a friend of mine touted the extra warranty stuff that SunLux had that other people didn’t have. The project is done. We paid outright. But the handymen who came to do a lot of the clean-up work and modifications failed to finish it. They had to move our panel box and they had to redo some stucco but they just haphazardly did it. They were super quick to get out of there. I had to constantly follow up with SunLux. But as far as the customer service reps, they were great. The actual panels are fine and everything works great. Overall, we're happy.Andrew 5/16/2020
After a couple of research for solar company, we decided to go with Sunlux for our solar system. The sales consultant Lorena Gutierrez and service representative Markie Owen are both amazing to work with. The installation team are very professional and on time. They keep me update through out the process. We are very happy with our solar and so far after 4 months we only need to pay $10 a month for Edison connection fee for electricity bill.Kevin C. 5/17/2019
Sunlux is super professional. They installed our solar within 2 days of the approved permit. Our Project Manager Erika Garcia is super efficient and responsible. I had an issue with the power on Friday night after the installation and sent her an email at 12:17 AM midnight. The tech shows up at my door the next morning at 8AM. When I saw the tech, I am speechless with their service. Jerry Hong is my sales representative, very knowledgeable about the solar, and usually, reply to my text in a minute. He even helps me take some pictures of the solar panel with his drone. I would like to give them 6 stars! I never have this kind's positive experience with any construction projects.Steve W. 7/14/2020
We have had our solar with Sunlux for 8 months now. We are extremely happy with the solar production and customer service. Everybody I've talked to has been very helpful, patient and knowledgeable. Solar is a huge investment and I feel good knowing that Sunlux will be there for us for the long haul.Crissy B. 6/19/2020
After posting my unsatisfied review I was contacted by Garrett (customer service manager) who was able to get the ball rolling in the right direction. Since my review my system has past inspection and is now running fully functional. I appreciate Garrett taking my concerns and addressing them with urgency.Becky M. 1/14/2020
The fact that SunLux had been around the longest of the companies that we looked at and where the part of the industry that their founders had come from, and the support and transparency we received on our initial call with them gave us the most confidence that they'd be able to see the project through and provide support even afterward.The installation crew was a contractor with SunLux. The installation crew was on our job site when we had other people on our job site and myself and my boyfriend who owned the home together. So, the two clients were on the job site and we frequently had to request that they put masks back on, and it felt disrespectful when everyone else on the entire site was wearing masks and having to ask them multiple times. But as far as executing the job, they did a really good job and they were very communicative and the workers were clean.Based on our former bills, we should be right at a place where we are running about the same amount of money, and I only expect that number to become more disproportionate in our favor, where electrical will continue to get expensive, but our loan stuff will stay the same. We're charging our cars off of it and we have plug-in gas cars and we're driving very little. So, we haven't been having to buy gas, which is awesome. So overall, I feel really good about it. I also appreciate the back-end service, like being able to check on everything beyond just the cost-saving that it's providing. For the money that we spent, we got a good product that felt quality. We got exactly what we were going in for not knowing anything about the process.Cameron 4/08/2021
I did my due diligence by speaking with three different companies since I've had my share of issues with home contractors. From the initial sales pitch-person, to the final installation, Sunlux was great to work with. Being an engineer, I had some suggestions that would make an easier and cleaner install. They listened to my inputs and made adjustments. The install technicians were top notch. They were on-time, skilled, and really paid attention detail giving me the aesthetic look and electrical production that I was hoping for. Thank you again for being such a great company and doing such a fantastic job - I really appreciate how easy it was to get this done. Please don't change the way you are doing business - you have it all right!Martin 2/25/2021
From start to finish Sunlux was on it. The process was so easy! Most of it done by email, phones and computer. Everyone I talked to gave me their cell phone number and their email address where I could reach out if I had any questions. One Sunday night after hours, I received an email I was very concerned about so I called 1 phone number and left a message. I thought no body will call me back and I tried another number and no answer. Then emailed a couple of people. My phone stared ringing off the hook from Sunlux people returning my phone call. They eased my worries about the email I had received. I was impressed with their after hours response. They followed through with everything they said they would do and I appreciate that so much! My neighbor went with another company before we signed with Sunlux and she is still not completed. I highly recommend Sunlux for anyone thinking about going solar.Shelly C. 10/16/2019
Southern California Edison was getting out of control with their rates and their charges. So, that's too expensive. I was looking through some research. I came down to two companies. SunLux was one of them. Then, when I talked to them, they seemed like a better choice. They had some better warranties. Everything was good with their customer service. I'm very satisfied.Chris 2/08/2021
SunLux was great. Were there issues with the install? Yes. Is it normal to have a hiccup here and there? Yes. What made it great though was the communication by the office and the installers. They were all very professional and courteous. Even when the city no show canceled on their second reschedule for inspection SunLux did everything they could to get me back on the inspectors’ schedule. I have already recommended them to five friends that are looking to have solar installed. Thank you for being professional, communicating, and accommodating.Nicholas T. 1/16/2019
The entire process from initial contact to the final install and activation of the system was professional and done extremely well. Everyone we dealt with was courteous and helpful. All work was done very well and completed in one day. The panels look great. Super clean appearance with nothing showing on our roof except the panels. I definitely recommend SUNLUX.Arden S. 4/02/2018
My wife and I did a lot of research on the very many solar companies servicing our area. We decided on Sunlux. We met with Mike Valencia and went over the numbers. Not only was Sunlux the lowest pricing while offering the most servicing, but Mike's integrity was refreshing. Other companies that submitted a bid included an additional ten panels at significant extra cost. When I asked Mike why his bid reflected less panels, he explained that in the late afternoon our neighbor's palm tree cast enough shade that the additional cost would not be worthwhile.Michael T. 1/15/2020
The installation crew finished up in one day, taking their mess with them. I have had minimal problems that have been addressed right away.
We are very happy with Sunlux and highly recommend them to those interested in upgrading their home with solar
Sunlux installed our system at the end of last year, and we have been online since January. We decided to go with a ground mounted system, and so far we are very pleased with the results. We decided to go with them after hearing their advertisements on the radio. We appreciate how Sunlux has a very strong customer service team that is proactive to check on how things are going or answer any questions.R O. 3/03/2019
SunLux is great. They called us to let us know there was an issue that needed fixing. Talk about being proactive!!!!! They came out and fixed the problem as it was an easy fix. But they went above and beyond and did some extra work to make sure that it wouldn't happen again. I am very please with them.Bob 2/26/2019
I went through several solar companies comparing and contrasting which one would be the best suite for me based on the following; reviews, price, quality and longevity. SunLux was by far the best in their competitive price and being the only solar company to offer Panasonic panels. The process was smooth from the beginning to the end. I was was notified once a week to twice a week receiving up to date status regarding the installation, inspection and going live. Thank you, SunLux!Ernie A. 8/15/2018
Sunlux won the bid. Received quotations and inspections from three of the biggest solar companies.James A. 8/22/2018
Although the prices were similar, Sunlux was able to acquire a unique loan at an amazing interest rate. Also, they did not try to oversell the number of panels.
Installation was fast (4 hours), clean, and almost invisible. Looks great with no system problems in 3 months.
My husband and I live in Wildomar, Ca .We choose Sunlux Solar to installed our solar panel in July 2020. We had been doing research on solar for over two years.Eazy G. 11/10/2020
We did our homework and choose between 5 different company's in the area that we live. We went out and talk to other Sunlux customers and review their opinion. There was lower price and higher price company's out there. We went with a happy medium price and Quality of materials . As we all know Solar Panels are not cheap. Sunlux Solar did a great job and were quick to install . They were install within 2 1/2 days. According to my neighbors that was very quick.
Our sales Rep Mark T******* was really nice and walked us through the entire process during our solar hunt. The rest of the team kept us updated on what was going on behind the scenes. We financed solar, and I was upset that I had to open an account with another bank. Going to have to put the foot work in later to close the act once our loan is paid off. The installation was seamless and the installers were friendly. Sarah C******* took care of everything with our HOA and SDGE. That saved me a lot of headache. Looking forward to saving some money with solar.Nicole M. 6/10/2018
I'm updating my review after Garrett took the time to coordinate to have a couple of fixes related to the gutter that was poorly done (piping was reversed and was leaking). There was ownership over some snafus that happened throughout this process, which ultimately what is causing me to change my review to 5 stars - their customer service clearly shines through and they will want to fix things.James H. 9/24/2019
I would ultimately say: if you're going with Solar, use Sunlux. If you're going with roofing, I wouldn't recommend Sunlux until they figure out their craft here. In either case scenario, their customer service will take their diligence to try to remediate things as much as possible, which is more than can be said about most service companies.
I'm glad I didn't give up on my solar project because I almost did. Back in 2019, I was ready to move ahead with the project and went to Energysage.com get quotes. I've had over 10 quotes and I actually even signed up with another installer at the time (not SunLux) and started the project. Then shortly after the project started I was told they discovered my roof had issues so the project was cancelled. I cancelled in part 1) the installer didn't do roofing and I didn't want to deal with multiple contractors and 2) the unexpected cost in the project. And apparently, the installer wasn't too excited about either, it seem. I guess most installers out there just want the easy installs but that's not the real world out there.I all but had given up. Then 6 months later I decided I give it another try and recalled Sunlux had given me a quote prior but never follow on it. Explained my situation to Tracy, my Sunlux consultant and he said my roof is certainly not an issue. He was very responsive to my needs, customized a system that I want and even had a great suggestion on the panel placement. How it looks is as important as the power.So with contract signed, this is typically where most solar project fall apart (right?) and this is what I heard from my neighbors with their solar project from a different installer. Nope, not with Sunlux. The project moved quickly and it stayed that way. I got coordinated with the project manager Jennifer and she made sure all my concerns were addressed. Even with Covid, the project took no more than 3 months and the bulk of the wait is with permitting. Very happy with the overall install experience, pricing, and service. If you have a roof issue like mine I highly recommend you give Sunlux a try. Highly recommended!Simon 6/24/2020
I had a very pleasant experience with the rep of SunLux. He was very knowledgeable and he answered all of my questions to my satisfaction. When I went with the financing of my solar panels, I went with a different company, Sunrun so that means that SunLux still does not have the financing business 100%. It would greatly improve their company's products and service if they can finance customers on their own. But SunLux helped me through the financing process. The installation team was also very respectful. I knew what was going to go on and it went exactly as planned.Cesar 2/14/2021
I have considered solar installation for some time now. After making the decision to move forward with solar, I invited 5 solar companies to provide me quotes. Of the 5 companies, only 2 provided full service (roofing work) including the changing of high profile vents to low-profile vents and relocation of vent pipes in order to not have sporadic placement of solar panels. I was interested in uniform placement of the panels without large gaps to skip over vents or vent pipes. The sales rep, Chris was very knowledgeable. He made every effort to answer my questions. Like many other customers, I had many questions and specifics to discuss after our initial meeting. Chris made every effort to call me back and answered all my questions (sometimes even in the late evening because he did want a day to go by without calling me back). Once the documents were signed and the project was underway, the project was handled by the project manager Danielle. Like Chris, Danielle was very responsive. She kept me informed at every step of the project. She ensured I was aware and understood of all the details involved with the particular step in the process we were in. In fact, Danielle even called me to congratulate me when Southern California Edison granted my Permission To Operate. The installers were all very prompt and courteous. Due to rain, the installers had to stop working and gave me what sounded like a heart felt apology for having to stop working. Imagine that, it goes to show the level of commitment and pride in their work. From beginning to end, employees of Sunlux have demonstrated their diligence and commitment to their customers. In turn, Sunlux shines as the solar installer of choice. With employees like Chris, Danielle, and the installation team, I would recommend Sunlux to anyone!J M. 3/19/2020
After interviewing over half a dozen solar companies, we kept going back to SunLux. Tracy W. was great from the beginning, upfront and not pushy like some other companies.Teddy C. 5/06/2019
Always responded to my questions or concerns throughout the entire process. We installed a fair amount of panels, which was installed in 2 days. Workers were on time, professional, and always kept me in the loop regarding the process.
Final inspection happened within a few days after installation. After Tracey, we dealt with Emma who was our project manager, who was also great to work with. Always communicated clearly with us and was helpful during the final steps.
Markie and Garret took care of us after our final inspection. After the second day of our panels being on, we experienced a glitch due to new inverters being installed. I got on the phone with Markie and Garret and the next day they both drove out to our home to fix the problem.
They stayed on the phone with the company for over 2 hours until the problem was fixed. After two weeks of having solar panels, we found birds nesting under our panels. We called Markie, and they are installing a critter guard at the end of the month.
SunLux made this a lot easier than what we anticipated after reading all the other horror stories on other solar review sites. If you are in the process of searching for a solar company, SunLux is the way to go.
SunLux was great to work with. Rob ** was a great sales person who explained everything in detail, answered all questions promptly, was available by text even when the job was passed to our team manager, Jennifer. Jennifer ** was always on point with statuses and updates. The financing was handled through them with good rates and options. Much better financing than competitors. The install and roofing went smoothly and when I wanted something fixed quickly they handled it. Our solar install looks amazing and better than the neighbors. I have referred them to others as well. Thank you SunLux!Jessica 2/25/2021
Sunlux has been great to work with on my solar install. I found them to be very competitive and did a great job. The panels have been installed for about a year with flawless performance. I am currently having issues with pigeons hanging out under the panels and reached out to Sunlux. There was a quick response to assist me in arranging to have a critter guard installed. I give them my highest recommendation and thanks!Nicholas H. 4/02/2019
SunLux came highly recommended as an outstanding company for our solar needs, and they did not disappoint us! We wanted to add a battery backup unit to our existing solar system to prepare for power outages and emergencies. After doing our research and contacting a few solar companies we choose SunLux. They presented the most comprehensive plan, worked with us to make sure they met our needs and have a wonderful professional staff that made the entire process seamless. They made the installation a smooth experience, from securing permits and dealing with SCE for connection to the grid, it couldn’t have been a better experience. The installers were professional, neat and experienced and had the system installed in a day. The few places they had to chip or cut away stucco were patched, repaired and blended in perfectly. SunLux facilitated our new battery backup system into our SolarEdge online monitoring account so we can monitor our entire system from anyplace. We highly recommend SunLux for any of your solar needs!Stacie K. 10/24/2019
When we bought the house, my sister got her solar, so to save money, we decided to go with solar. We were about to sign the contract with another company, but then SunLux gave us a better price so we decided to go with them. The reps were very good and respectful. The response was quick. The only thing I don't like is the app because it shows me how much we're producing, but not how much we're spending. I wanna have energy for summer and I have to keep track like that. I don't know if it's because I don't have the battery, but that's the only thing that I can think of. Otherwise, everything is perfect. I'm very happy.Diana 5/21/2020
The stock market was at 30,000, so we had a little extra money. I happened to get a glance at our electric bill, and I thought it was pretty high. I had been considering solar for a very long time, but it seemed it just got to a point where it was pretty efficient. It made sense that if I waited any longer, I'd be too old to buy. I was talking to SunLux and Sunrun, but it really was a matter of price and salespeople to a certain extent. I was going to go with Sunrun because they were affiliated with Costco, and I thought I'd have some recourse if we had problems. But when we ventured into it, the SunLux salesperson was much more knowledgeable and upfront than the other guy, and then they sweetened the deal by putting in a level 2 plug for electric car charger in my garage. The whole process took almost two months from the time we’d signed the contract until the time it was turned on. A lot of that delay was waiting for the city to come take a look and sign off. The installation took a day. Solar always seems to make sense. My calculations say that we’ll break even in seven years. So, it's like prepaying your electric bill. It certainly is good for the environment. I'm also fascinated with the technology. In the morning, I wake up, and the first thing I do is go to the application where I can see how much energy we produced so far today. There was a gal in the office, her name was Berlyn. She was holding my hand as we went through the process with the city, and she kept me up-to-date on exactly what was happening. She would go back and remind them that they hadn't done their job yet and she just communicated perfectly. Then after it was installed, there was another gentleman who called me to make sure everything was going correctly. The support was excellent. Everybody was friendly and knowledgeable.Kenneth 6/20/2020
This is a very professional group of people. Everyone was responsive and helpful. The only problem, which wasn't their fault, was the time it took for the city inspector and the electric company to turn on the panels. I've only had the panels for a short time, but so far this has been a very pleasant experienceTherese B. 5/09/2019
I got my solar installed last July by Sunlux. I have done tons of research before I went with them. I am so happy I did. Everyone in their team has customer's first mentality. I can't stress how professional in every step of the way. Even after the system has installed, they still treat you like VIP. I will recommend Sunlux to anyone who wants solar panels for their homes. They are on par with AMAZON in terms of service and quality.Johnny Hong 1/05/2021
I am so happy with my Sunlux experience! After going through the process I would definitely choose them again without hesitation. I initially reached out to Tesla Solar, which seemed great at first. We had a good initial meeting, the proposal looked good, and the gentleman that did my inspection was so nice. Then everything went sideways. After my inspection the initial estimate went up $8,500 for additional costs. I called my local utility company to verify what Tesla Solar was telling me was needed. My utility company sent someone to my house to inspect and verified it was not needed. Suddenly, I had a hard time getting a hold of my Project Manager at Tesla and the engineers could not agree on the requirements. Every few weeks they would just send me an email asking if I had signed the documents yet. They didn� t want to discuss what the utility company said.Page M. 7/30/2019
That is when I called other companies, including Sunlux. My sales contact, Rob Martinez, worked with me and answered all of my questions. After reviewing the proposals, I researched the equipment on each proposal. The pricing was all competitive, but the equipment Sunlux quoted was far superior and the reviews were great. That is when I signed with Sunlux.
Everyone I talked to, emailed, or that came to our house was friendly, professional, and overly polite. From my Project Manager, Emma Stadler, to the techs sent to our house for installation and inspections, everyone was knowledgeable and amazing. Emma kept me informed every step of the way and I did my part by emailing or calling when I had questions. Every email or call was responded to quickly. If someone did not know the answer to my question, they would have someone call me with the answer right away. Every inspection was passed easily. They submitted everything for me and made the whole process seamless.
My solar system was turned on today and I am excited to see the kW it started producing right away. I will be referring everyone to Sunlux!
I have been pleased with SunLux. It just started to kick in and the bill is considerably lower. I had one issue with them. After they did the stucco work to my side of my house, they didn't match the paint very well and they didn't paint well. Whoever came out was very sloppy. I took some pictures and I sent the pictures to them. They came out the very next day and fixed it up. They were very quick to respond to an issue that I had with them.Bill 2/25/2021
I spend several months researching and getting quotes from multiple solar contractors.Moises R. 11/07/2019
Let me tell you it was a big learning experience. In the end I decided to go with Sunlux.
They give me the best price and best guarantee than the other three solar companies for the system I was looking for... They really took care of me and made the most effort to earn my business. Another key factor was their customer reviews. The process was smooth and very professional. Their installers were also very professional and pay attention to detail, taking my input and answering any questions I had.
I am so glad I went with Sunlux.
I recently completed my solar project with SunLux. They did a great job with my installation. They set the proper expectation on start and end times of the install and the communication throughout the project was excellent. Freddy and Liz were always quick to respond to questions and were so helpful all along the way! I did have one issue with the wiring I wanted corrected. The owner of the company contacted me directly and personally ensured that the issue was addressed. For me it is great to see the owner backing up the work first hand ensuring the customer is happy when the work is done. I would highly recommend SunLux. Oh, and their prices were far better than any other I received. Bring them in without hesitation.Dave M. 5/01/2019
My meeting with the sales representative was done online via Zoom and he was able to present the background of the company, options for the house, and an overview of the process, should I decide to move forward with them. He went through a basic design and potential, given my location, and gave an overall pricing review and the various guarantees associated with it. SunLux's warranties and guarantee seemed longer than some of the other solar providers around the area. I decided to move forward with them and go with the in-house financing for that.The purchase was fairly easy. Everything was done online, via phone calls, or through web meetings until they needed to come out and do an in-person project review to take a look at the site by one of the project managers. Between when the equipment was actually installed took a couple of weeks. The main holdup was the permitting process. Given the slowdowns with the city, that took a lot longer than we had anticipated. We were originally supposed to do the install in November and we didn't end up getting the approval to do it until early January.Once everything was installed, the city came out and did the inspection within a week. They were able to get the system approved and going. Then, the process with SoCal Edison was another two weeks at the outset. It took 10 days tops to get the permit to operate and go live. It's been live for about a month now and I wish that the app to monitor the production was better. These are LG panels so it's an LG app and the app doesn't work for the phone so I have to do it online. It's a cumbersome system. But the actual energy production seems to be on par. My first month's bill has come back, and it was like $20 from the Electric Company, which is pretty nice.Ana 2/16/2021
Sunlux made the solar installation pretty easy and straightforward. The sales person, Jerry, came for a free estimate and quote (very professional and knowledgeable). He answered all our questions and even got us a few deals on the solar package. Installation took a few weeks for approvals from LADWP but installation of solar panels by sunlux was the highest quality and fastest ever (one day install). Throughout the buying process, the project manager, Berlyn was just the best! All the praise to her. She did all the hard work behind the scenes from approvals and scheduling to making sure we were satisfied from start to complete as well as informed us about everything. Thank you Berlyn! All in all- without a question this has been the best investment for our home. Don’t hesitate and really, give sunlux a try- you can thank me later. 🙂Emily S. 6/24/2020
The entire Sunlux team has been incredible from start to finish. During the sales presentation, there was no uncomfortable upselling or pressure by Chris. The installation process managed by Jen was seamless, and whenever there was an issue (all issues were minor) she took considerable effort to ensure our care and solve the problem. The roof and the panels look fabulous and they are producing as expected - we couldn’t be happier!! We received 3 other quotes for the project and Sunlux beat the competition in every category, which actually made me a bit nervous, but after going through the whole project, I am blown away that they exceeded my expectations. I would highly recommend Sunlux and Troy Roofing for any project you might have. Thanks Garrett and the entire Sunlux crew!!Scott 7/08/2020
They get 5 stars and I did not buy solar from them... here's why. We have been getting solar quotes for the last month, from both local and national companies, ranging from 40k - 80k. My husband and I were feeling done, disappointed, and confused. He wanted me to get one more quote from Sunlux. Thank God we did. They were great about confirming the appointment, getting the information they needed for a quote and the like. Today, before the appointment, I received another call from them, Sierra wanted to confirm and had some additional questions. A few minutes after hanging up, Fernando, the sales rep. called. He asked me why we wanted solar. Then he took the time to explain my SCE bill, and the fact that since we are in a "grandfathered" plan, we are already paying less than we would be able to recoup from solar, probably in our lifetime, that no matter how much he would love to sell a system, he couldn't recommend in good conscience that we go solar at this point. He was professional and kind, very informative, and transparent. After speaking with him, I understood why my "gut" had been telling me these quotes were all wrong. I came home and looked at the 7 other quotes we had received, and none of them took into account the actual amount we are charged, even though they had the same information from our bill that Fernando had, they all used recently published SCE rates. It is frightening how close we came to making a financially catastrophic mistake, and I am so grateful for Fernando's professionalism and honesty. He knows what he is talking about. It turns out that solar is not the right choice for our family right now, but if it is the right one for you please give him the opportunity to give you a bid. If our circumstances change, he is going to be my first call. Sunlux, you have a rare and valuable associate in Fernando. We wish your company every success, if your other employees are as informed and honest as he is, I am certain it won't come at the expense of your clients.Lisa M. 7/09/2019
The entire Sunlux team has been incredible from start to finish. During the sales presentation, there was no uncomfortable up selling or pressure by Chris. The installation process managed by Jen was seamless, and whenever there was an issue (all issues were minor) she took considerable effort to ensure our care and solve the problem. The roof and the panels look fabulous and they are producing as expected - we couldn't be happier!! We received 3 other quotes for the project and Sunlux beat the competition in every category, which actually made me a bit nervous, but after going through the whole project, I am blown away that they exceeded my expectations. I would highly recommend Sunlux and Troy Roofing for any project you might have. Thanks Garrett and the entire Sunlux crew!!Scott M. 7/08/2020
UPDATE: Our system is finally up and running, and they made an effort to rectify the situation.Wendy G. 4/15/2019
Let me start this story from the beginning. After doing a lot of research, we landed on Sunlux for a couple of reasons. Their reviews were generally very positive, and they use Panasonic panels, which are a bit smaller, and can be arranged so they fit around the obstructions on our roof. After the bid, we had to do some foundation work. We contacted the salesman, let him know we were planning to move ahead with Sunlux, but the project would be delayed. When we were ready to move forward, it became a huge cluster#&%@. We had to send over some pictures and measurements around our electrical panel. We didn't hear anything for a long time, until we heard that our original project manager was no longer with the company, and that we would have to re-measure and re-send the pictures because her files were lost. This delayed the project by at least a couple of weeks, if not a month. Then, we were told to wait. And we waited, and waited, and waited. The only times the project manager returned our phone calls was after we called the salesman out of frustration. At one point, the company had been notified that the permits had come through, but because they didn't have them in their hands, they refused to put us on the schedule.
Finally, we got the go ahead, two months after it was promised. The installation went relatively painlessly. If this review was for the installers, instead of the company in general, it would be four or five stars. They finished the installation in mid-March. We were told we would be contacted within 10-14 business days to schedule the final inspection. We heard nothing. I tried contacting our project manager, and again, crickets, until I called our salesman. Then, we were told that we would have to make the final payment before the system could be turned on. We paid about 75% upon installation. No one told us we would have to pay the other 25% before having the system turned on, but nonetheless, we paid. Then, we were told that Sunlux neglected to file all the paperwork with the city. After they did that, we then received an email saying the inspection would happen on the 12th of April.
On April 12th, we got a knock on the door. The Sunlux employee was an hour late for the inspection. He was very apologetic, but his excuse was that he was stuck at someone's house because he was being yelled at by a very angry customer. The employee told us that Sunlux was a horrible company, and that all customers were angry. This may or may not be true, but we are one of the angry customers. Right now, we have $25k worth of useless glass sitting on top of our roof. I suspect it will get turned on one day, but for now, we continue to pay exorbitant PG&E bills, which is precisely what we're trying to avoid. If this isn't remedied immediately, we'll be contacting a lawyer.
As for the delays, we know, things happen, but the fact that there was little to no communication, and that we weren't given all the facts (like that they were waiting for us to pay the final payment), makes us wonder how and if they'll honor the warranty.
Friends and neighbors want to go solar, and they have asked for Sunlux's contact info. There's no way we'll recommend them, unless things dramatically change soon. At which point, I'll update this review, and perhaps their star rating.
SunLux has been great to deal with. I found their prices to be super competitive. The install team did a great job. Had some challenges on the roof and with one call to customer service they had someone out the next day and had it resolved. I've been up for four months now and its performing as expected!Steven L. 5/01/2019
I saw a neighborhood family install the solar panel with the SunLux. So, I got the number and I called. I was in touch with Adam, the salesperson, and I was very impressed with his explanation. He was very responsible. And then later on, everything went smoothly, but the pandemic made things go much slower. My project is very simple but it did not pass the local permit department for the first time, then SunLux had to resubmit the plan. I was surprised to find that out. I waited for a long time. That was a little disappointing. The project started in October 1st. Three months should have been enough to finish by the end of 2020, but it did not until February 8. Everything else looked fine. Somebody kept me updated frequently, so I like that part.At first, I was able to get in touch with the project manager directly. But lately, it has been always like nobody doesn’t pick up and then it automatically leaves a message. That is a frustrating experience. I will try to call my project manager again because I know the first payment is due on March 9th, and so far, I’m anxious to know where shall I send my first check to.SunLux told me to use the LG if I'm going to choose a particular panel. I was using that, where each panel has its own inverter. But then the contract has an individual item of inverter. And then later on, they told me there was a modification. There should be no change. But because LG has its own individual inverter, so I thought there should be either price deduction or a better explanation on why the modification was done. They told me they were all using Panasonic. But then after a bit in progress, they told me they were going to offer the LG because they have a contract with them. That's a little hiccup that I would like to have a little clearer explanation. I would still recommend this company happily if somebody wanted to install that in the near future.Jean 2/21/2021
I had an issue with our solar panel not producing any electricity so I called and left message for Garrett from Sunlux. Not only did he call me back the same day, but he basically diagnose the problem over the phone and sent someone from Sunlux to come to my house the next business day to confirm diagnosis that we had a bad inverter. A few hours later that day Garret called not only to schedule an install of the new inverter, but to my surprise he also said that because we were having problems with pigeons living under the solar panels that he would install critter guard to prevent the pigeons from going underneath the panels for no charge.Robert N. 10/28/2019
I would highly recommend Sunlux for their professionalism as well as their great customer service.
We had compared a few different companies and finally decided on Sunlux. While the price are pretty standard in the market, the deciding factors for us were the warranty (the guaranty level of electricity production over 25 years period) and the brand of panels they use. Once the contract was signed, the rest was really easy. They were very good at communicating with us, always returned calls, text when we had questions. The scheduling, installation and city inspection was painless and smooth. So, overall, very happy with the experience.Shirley L. 2/20/2020
We chose Sunlux because they were highly recommended by previous clients. From start to finish the majority of the team involved was professional and thorough. The whole process was very efficient and coordinated well. Sunlux did all the paperwork, coordinated with city inspectors, and made the entire process very easy and user friendly. The on site project manager was very knowledgeable and their customer service manager resolved our issues quickly. My only complaint would be against the sales rep who tainted our overall experience with lack of communication. Otherwise, I would definitely recommend this company.Alice L. 7/20/2018
I spend several months researching and getting quotes from multiple solar contractors.Moises R. 11/07/2019
Let me tell you it was a big learning experience. At the end I decided to go with Sunlux.
They give me the best price and best guarantee than the other three solar companies for the system I was looking for.. They really took care of me and made the most effort to earn my business. Another key factor was their customer reviews. The process was smooth and very professional. Their installers where also very professional and pay attention to detail, taking my input and answering any questions I had.
I'm so glad I went with Sunlux.
Hi my nameHumbertoHumberto A. 7/16/2018
I have Sunlux Solar panels I am so glad and happy , I did the right thing . I believe I did the right thing for Family. I could not refuse the offer I checked with other solar panel companies specially Costco .I didn't like their offers I was looking for workmanship and quality solar panels you cannot go wrong with SunLux Solar panels , The technicians workers did a great job. Sales representative for Sunlux his name is Ralph his personality and experience convinced me he is always there if you have questions and concerns about your solar panels he responds very properly on time whenever you call.
start saving with solar in Austin, Texas
Our 5 step process will have you saving money on your rising electric bill in no time.
We start out by taking a look at your energy bill to determine needs to provide you with an estimate of how much you can save by going solar with Sunlux Solar. The best part is we’ll answer your questions honestly, making your solar decision simple.
Our PV Designer will create a solar system package with curb appeal, your energy needs and your home specifications in mind. We’ll work closely with you to make sure the design exceeds your expectations, delivering maximum performance and lifespan.
We handle the paperwork for you. Once the design is finalized, our permit technician will put together a detailed permit package and submit it to city of residence for approval.
The solar panel installation will be performed by our highly trained, safety-certified crews, and the onsite project foreman will be there to answer any questions you may have.
Once the city inspector signs off, we will submit the final package to your utility provider for a PTO (Permission to Operate), so we can turn on your Sunlux solar system and you can start saving money.
a greener, smarter Austin home
Let the Sunlux solar team help with a free no-hassle consultation to see if solar is right for you!
Let our team help with a free no-hassle consultation to see if solar is right for you!