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Sunlux: an Austin Solar Panel Installer
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What Sunlux solar customers say
Don't take our word for it. Read what our Southern California customers think about us.
I cannot say enough good things about SunLux. From start to finish our project was seamless. Sunlux provided us with updates through the whole project. We always knew what was going on and what the next step would be. Everyone we met or came in contact with during the process from the sale to final inspection was AMAZING! I would recommend SunLux to anyone looking to install solar.Michelle P. 2/22/2019
This is a very professional group of people. Everyone was responsive and helpful. The only problem, which wasn't their fault, was the time it took for the city inspector and the electric company to turn on the panels. I've only had the panels for a short time, but so far this has been a very pleasant experienceTherese B. 5/09/2019
I had a very pleasant experience with the rep of SunLux. He was very knowledgeable and he answered all of my questions to my satisfaction. When I went with the financing of my solar panels, I went with a different company, Sunrun so that means that SunLux still does not have the financing business 100%. It would greatly improve their company's products and service if they can finance customers on their own. But SunLux helped me through the financing process. The installation team was also very respectful. I knew what was going to go on and it went exactly as planned.Cesar 2/14/2021
We did a lot of research on what SunLux provided and we even did a table to compare. The price, even though that was not the cheapest, I saw that what they were offering was much better. We also looked at all the reviews that they had and the reviews were better than others. Our HOA took time to approve it, but after that, things went very quickly. All people that were communicating with us and letting us know, including the project manager, were good. The guys that came to install were super professional too. They did the work fast. There was something else that they couldn't complete that day, but they kept communicating when they were going to arrive and things that they still needed to do. They came over and fixed it. As of today, we’re very satisfied. It’s been great.Yessenia 3/21/2021
I love to do my research and obtained quotes from more than 5 different installers before selecting Sunlux to install my solar system. One key piece for making that decision, besides researching all of the equipment and cost, was a result of reading positive reviews much like this one. The employees answered all of my questions and maintained communication throughout the process to let me know what stage the project was at and what I should expect next. This was huge for me as several of the steps involved getting permits, submitting plans, and obtaining inspections which don’t necessarily require the customer’s constant participation. As such it would have been easy to feel like nothing was happening or that my project was not moving forward had my project manager not provided those periodic progress updates. From start to finish it took just over 2 months from the date I signed the contract. The install itself took a couple days due to rainy weather. My wife and I are very pleased with the work that was done.NickH 4/03/2018
Sunlux is a great choice for home solar installation. I used them to install my new solar panels and I'm very satisfied. On the front end, Rob Martinez helped me plan the layout that best used my roof shape and got me the power output I was looking for. And once the plans were made, Jen Bennett helped me coordinate the permit and the installation. Both Rob and Jen were great and made the process pretty painless. I definitely recommend Sunlux for solar panels, they do a great job!Zack D. 2/01/2021
Extremely happy with the entire process! We did a lot of research and received numerous proposals. I am very glad I went with Sunlux! Every single person I came in contact with was courteous, knowledgeable and professional. We also had Sunlux repair our roof prior to installing the solar panels. We knew it needed fixing and they gave us a great price. Other companies had tried to talk us into a whole new roof, which was completely unnecessary! We worked with Chris Adams, he is fantastic. Give him a call if you are considering going solar, you won't regret it! The installation was clean and efficient from start to finish and the crew was very respectful of my home and the fact that I was working out of my house while they were here. Highly recommend Sunlux!Heather C. 8/26/2019
The sales rep was great. He was very patient, answered all my questions and concerns, really listened to my wants and needs and came up with a reasonable timetable as to when things would get accomplished. The cost is a little bit higher than norm, but it’s expected because of the quality of work that SunLux does. I’d also give the installation a 7 out of 10 stars. There was one visit where it was unannounced. They always mentioned that there's always gonna be a possibility of cutting of electricity, so we instructed the project manager that we needed to have ample notice for any visits. Being that we have two students doing online studies, as well as my wife working from home, any disruption can be unwarranted. My also wife mentioned that the installers were speaking Spanish but in a very vulgar tone. Other than that, the installation went okay.Arthur 4/03/2021
We were supposed to get Solar from another provider, we signed everything but for more than 6 months, nothing happened. We then tried to contact Sunlux. The response time was fantastic. Our house was inspected within a week, a plan was set and within 3months, our system has been approved by the city and everything is done. I thought that was it. However, after a few months, I hear from them again to update me on their new monitoring system and explain to me how everything is going. They dont stop after you pay, they are there to support you even after everything. That to me is outstanding service.ALLAN J. 6/08/2019
First, let me say that my experience with Sunlux was a good one. The agent that first met with me was very pleasant and knowledgeable and put a great system together for what my solar power system. The technicians that came to install the system were also very professional and courteous. After that, there is some patience that you will have to have with getting the system up and running. From Sunlux dealing with the Gas Company, DWP, and the city inspectors, it can get to be time consuming, but they keep you abreast to what’s going on. Garrett in the main office was very helpful all the way through the process. Overall I’m very happy with my choice of Sunlux and I’m looking forward to saving money on my power bills by generating solar energy.TC C. 5/22/2019
SUNLUX was great to work with. The initial salesperson explained everything very well and their pricing was very competitive. The design and installation teams were great, coordinating everything. including the HOA application. The installation was done in one day as advertised. The county inspection passed without any issues and the system is now working as expected. Their technical support has also been excellent.Russ C. 5/01/2019
So impressed!We had been interested in going solar for a number of years and began researching solar panels and installation providers. I contacted several solar companies, including Sunlux, for information and estimates on our household solar needs. When the Sunlux representative began going through the solar plan for our home we knew we'd finally found the right company. The representative was well prepared and had tailored 'the numbers' of our solar usage to our house and our actual energy needs. We didn't have to guess or try to estimate how many panels or the output or the impact on our long term energy budget. Everything was laid out - easy to understand and clearly presented. And the cost was competitive- less than other companies we had contacted. It was an easy decision to move forward!And then, Sunlux handled EVERYTHING! They scheduled to evaluate our roofline, and worked with us on an aesthetically appealing panel configuration. They also applied for our solar rebate from the local energy company on our behalf. The installation crew was thorough and efficient and had our 24 panel system installed in a day and a half!Sunlux then scheduled the city inspection and power company meter installation to finalize the project - we didn't have to a thing! And they kept us notified of each next step along the way. The panels look amazing and operate wonderfully! Sunlux even sent us a link at the end of the installation to download an app to monitor the output of the panels in real time. We are very grateful that we found such a professional and organized company. We highly recommend this company to anyone who is considering solar! Sunlux made it extremely easy and we can't imagine the process would've been this smooth with any other company. Five stars!Laura G. 9/09/2018
After posting my unsatisfied review I was contacted by Garrett (customer service manager) who was able to get the ball rolling in the right direction. Since my review my system has past inspection and is now running fully functional. I appreciate Garrett taking my concerns and addressing them with urgency.Becky M. 1/14/2020
We have been completely satisfied with the quality of communication, service, and equipment provided by SunLux. We have been online for more than one year and the seamless transition was accomplished in the most professional manner at all levels. We definitely made the right decision in choosing SunLux to make the transition to solar. Bob S****** Valencia, CABob S. 1/07/2020
Although in the beginning I was very disenchanted with sun lux and they did Make several errors to their credit they fixed everything and I received phone calls from all the owners their concern was impressive and they did not spare a dollar to fix everything perfectly.... I would now give them a five star review except I can't because of the beginning.... Thank you Garrett for following through I will recommend your company to friends and colleaguesChris M. 4/27/2020
I have considered solar installation for some time now. After making the decision to move forward with solar, I invited 5 solar companies to provide me quotes. Of the 5 companies, only 2 provided full service (roofing work) including the changing of high profile vents to low-profile vents and relocation of vent pipes in order to not have sporadic placement of solar panels. I was interested in uniform placement of the panels without large gaps to skip over vents or vent pipes. The sales rep, Chris was very knowledgeable. He made every effort to answer my questions. Like many other customers, I had many questions and specifics to discuss after our initial meeting. Chris made every effort to call me back and answered all my questions (sometimes even in the late evening because he did want a day to go by without calling me back). Once the documents were signed and the project was underway, the project was handled by the project manager Danielle. Like Chris, Danielle was very responsive. She kept me informed at every step of the project. She ensured I was aware and understood of all the details involved with the particular step in the process we were in. In fact, Danielle even called me to congratulate me when Southern California Edison granted my Permission To Operate. The installers were all very prompt and courteous. Due to rain, the installers had to stop working and gave me what sounded like a heart felt apology for having to stop working. Imagine that, it goes to show the level of commitment and pride in their work. From beginning to end, employees of Sunlux have demonstrated their diligence and commitment to their customers. In turn, Sunlux shines as the solar installer of choice. With employees like Chris, Danielle, and the installation team, I would recommend Sunlux to anyone!J M. 3/19/2020
This is actually my first time writing an online review as I felt Sunlux was truly amazing and professional to work with. Being naturally skeptical about to idea of solar all together and after researching numerous companies, the following outlines a truly great experience. I believe the whole process took about 3 month from around late August to early November.Fernando Martinez 12/10/2020
The Team (at least who I got to work with):
Chris A, Michael V, Erika G, Jessica B, Michael McC. * From presenting, keeping me updated, and promptly answering question, they were all truly professional every step of the way.
1. Upon reaching out with interest, an online live presentation was scheduled. Equipment description, sky view simulation of panels installed on my roof, costs, warranties, payment options, tax-benefits were very well presented. I never felt pressured into making a decision on the spot, which I don't with similar financial decisions. I recall saying I needed a couple days and was politely understood.
2. After doing the math, it just made complete sense. I called back and signed. FYI: There are several financial options, chose what works for you.
3. Home/Roof Evaluation was scheduled, Final Design sent for my approval, installation day, city inspection, and final touches all ran smoothly with no issues. Whenever I had a question, someone got back to me within an hour. Sometime minutes.
One month into my panels fully operating, I could not be happier. Even during these short and sometimes cloudy days, my bill is -$3. Yes, negative. Meaning that my electricity company owes my money for a change. My last 3 bills had been around $300 per month.
The installation and panels are pretty much bumper to bumper warrantied for 25 Years. While I hope I never have use for it, I feel confident that Sunlux will assist in resolving any issue.
Choosing a Solar company is very difficult. We went with Sunlux because of their 25 year warranty. None of the other solar providers could offer anything comparable.While our initial installation was difficult, after contacting Sunlux Customer Service all was corrected and completed. Garrett worked with me and PG&E to get our meters working properly.Sunlux monitors the usage and provides us with great information whenever I have questions.The best part is we no longer have a PG&E bill over $10.00. I couldn't be happier with the system production and am glad we chose Sunlux.Barbara F. 10/16/2019
Sunlux has been an amazing from start to finish. We had an excellent consultation and build for our system based on our past year with the electric company. Everything that followed was on schedule and delivered as promised. We had an excellent project manager that kept us informed of a few schedule changes. (Current state of affairs and rain). The installers were friendly and had great attention to detail. Sunlux delivered everything promised and then some. Highly recommended!Brymer 4/09/2020
The main factor that played into going with SunLux was a presentation I got from my energy company that installed it, Green Convergence. They were fantastic. They explained to me why SunLux panels were better, as opposed to the other ones. I did about five estimates, and Green Convergence was the only one that presented me with SunLux panels. I did my consumer research, and at the time, they seemed to be the best. I live in California, and my panels are still working probably 99% of what my first year was. I've not had a problem with them. I do have them cleaned professionally every nine months.From start to finish, everything was fantastic and the personnel was extraordinary. There were a few hiccups and they rectified the situation rapidly. There was a hiccup with getting my rebate from Southern Edison and they're working on that problem now. Unfortunately, with the Tesla Powerwall, I had to wait nine months. Other than that, I'm really, really happy.Gary 4/16/2021
I liked the attitude of the person from SunLux I was talking to. He was open to my suggestions on the products’ brands. Everybody was offering brands and I was doing my research. I decided to go with LG. Most of the other people were negative about that. My perception was they want to sell what they were offering. But in this case with this company, he told me, “No problem. Whatever you want.” He researched and he sent me right away the price. He was accommodating to my petitions. He was teaching me how this works. He was also responding almost immediately. We were having good communication. He was a good salesperson.I was a little bit delayed in the end. But it wasn't the company's fault. It was the city inspectors. They were postponing a couple of times the final inspection. One of the things that I was a little bit disappointed in the end was that I was hoping that SunLux was going to teach me how to monitor. Because they left a device over here and for some reason, the device keeps disconnecting. I haven't been able to get it steadily connected. Another thing that I was expecting was the bill from Southern California Edison. I was expecting that one lower like I’ll get $26. But I've been getting 36. But other than that, it’s going to be aligned. They did a good job.Elfago 3/04/2021
I saw a neighborhood family install the solar panel with the SunLux. So, I got the number and I called. I was in touch with Adam, the salesperson, and I was very impressed with his explanation. He was very responsible. And then later on, everything went smoothly, but the pandemic made things go much slower. My project is very simple but it did not pass the local permit department for the first time, then SunLux had to resubmit the plan. I was surprised to find that out. I waited for a long time. That was a little disappointing. The project started in October 1st. Three months should have been enough to finish by the end of 2020, but it did not until February 8. Everything else looked fine. Somebody kept me updated frequently, so I like that part.At first, I was able to get in touch with the project manager directly. But lately, it has been always like nobody doesn’t pick up and then it automatically leaves a message. That is a frustrating experience. I will try to call my project manager again because I know the first payment is due on March 9th, and so far, I’m anxious to know where shall I send my first check to.SunLux told me to use the LG if I'm going to choose a particular panel. I was using that, where each panel has its own inverter. But then the contract has an individual item of inverter. And then later on, they told me there was a modification. There should be no change. But because LG has its own individual inverter, so I thought there should be either price deduction or a better explanation on why the modification was done. They told me they were all using Panasonic. But then after a bit in progress, they told me they were going to offer the LG because they have a contract with them. That's a little hiccup that I would like to have a little clearer explanation. I would still recommend this company happily if somebody wanted to install that in the near future.Jean 2/21/2021
We chose Sunlux because they were highly recommended by previous clients. From start to finish the majority of the team involved was professional and thorough. The whole process was very efficient and coordinated well. Sunlux did all the paperwork, coordinated with city inspectors, and made the entire process very easy and user friendly. The on site project manager was very knowledgeable and their customer service manager resolved our issues quickly. My only complaint would be against the sales rep who tainted our overall experience with lack of communication. Otherwise, I would definitely recommend this company.Alice L. 7/20/2018
SunLux seemed the best fit for us. They were really kind when I called them. The rep explained everything in detail without being patronizing. He was really helpful with setting it all up. Then the person I worked with the most was Berlin and she was amazing. She would email and call and was on top of everything. They were great. I appreciate them.Keegan 2/23/2021
My meeting with the sales representative was done online via Zoom and he was able to present the background of the company, options for the house, and an overview of the process, should I decide to move forward with them. He went through a basic design and potential, given my location, and gave an overall pricing review and the various guarantees associated with it. SunLux's warranties and guarantee seemed longer than some of the other solar providers around the area. I decided to move forward with them and go with the in-house financing for that.The purchase was fairly easy. Everything was done online, via phone calls, or through web meetings until they needed to come out and do an in-person project review to take a look at the site by one of the project managers. Between when the equipment was actually installed took a couple of weeks. The main holdup was the permitting process. Given the slowdowns with the city, that took a lot longer than we had anticipated. We were originally supposed to do the install in November and we didn't end up getting the approval to do it until early January.Once everything was installed, the city came out and did the inspection within a week. They were able to get the system approved and going. Then, the process with SoCal Edison was another two weeks at the outset. It took 10 days tops to get the permit to operate and go live. It's been live for about a month now and I wish that the app to monitor the production was better. These are LG panels so it's an LG app and the app doesn't work for the phone so I have to do it online. It's a cumbersome system. But the actual energy production seems to be on par. My first month's bill has come back, and it was like $20 from the Electric Company, which is pretty nice.Ana 2/16/2021
Sunlux has been amazing from beginning to end. Their customer service and professionalism has been top notch. I worked with Chris (sales) and Danielle and Berlyn (project managers). Chris was very knowledgeable and followed up with me while the paperwork was being completed and once the project was completed. Danielle and Berlyn assisted with the project and the installation. They both were amazing in keeping me apprised of each step along the way. And, lastly, the installers were just as incredible. They were also professional and worked quickly to get the job completed with limited interruption to our lives since I was working from home. Thank you, Sunlux. I appreciate all you've done!Agustina Q. 5/28/2020
So I had heard and read many reviews of Sunlux, and I was quite impressed. It appeared that this was the kind of company that I wanted to install solar panels at my home. However, things got off to a rough start since it was hard to get a hold of a contact person. I had left both a written and voice message to the company, and I didn't get a call back after a week and a half. I decided to contact them again, and I was told that they had been experiencing "upgrade equipment problems"--fair enough. I scheduled an appointment, and our representative didn't show up. In my experience as a homeowner, this is a red flag from a contractor; never good. But, I wanted to reconcile all the stellar reviews with this company, and despite my better judgment, I gave them another chance. I called again, and the representative sounded contrite and embarrassed over how I had been treated and offered me a small discount should I accept their services. After finally meeting with Ryan Reyes, and hearing more apologies, I felt confident about contracting Sunlux . Ryan, by the way was very professional and sounded trustworthy. I quickly forgot about my initial contact with the company.The entire job, from start to finish was a very slow, and often frustrating experience. From initial contact to final job completion, the whole project took almost five months, but in all fairness to Sunlux, in was not always because of their doing. I live in a section of Southern California that is served by LADWP, and apparently this utility company is rather particular about how they deal with solar panel companies, often making LADWP inspectors difficult to reach and schedule appointments. This in turn just causes projects to stretch out into many more additional weeks. On a couple of occasions, several glitches came up, and I felt I got I caught between the LADWP and Sunlux to resolve problems. For example, there was a backyard tree in the way of the city power lines. The issue? Who was supposed to trim the tree? Amazingly, this took a couple of weeks to resolve. The whole thing was confusing and aggravating to me. For the most part, my project manager kept me apprised about the progress of my project. She kept in touch through email, and she quickly got back to me about questions I would submit. However, as the project stretched out because of some unforeseen problems, I would hear less from her, and so I would have to call to get updates. Toward the end, I was having to make a lot of calls to get information. On one occasion, a worker showed up to fix a major problem with the installation location of the panel inverter. I had not been made aware that there was even a problem. I found it necessary to contact a supervisor and to request to be kept better informed of such things. This snafu eventually extended my project even more. However, in the end, everything was made right. At this point I have to state the following. First, it is not my intention to write a negative review--on the contrary, this report ends quite favorably--please read on. I simply want to describe what occurred. Second, every time I had to contact ANYBODY at Sunlux, I was always treated with captive ears, and was always treated kindly, professionally and with courtesy. In the final analysis, I have two crucial questions that address the bottom line for my money: did Sunlux stand behind its work, and correct any problems, glitches or fixes that came up during the job?, and does the Sunlux system designed for my house produce the amount of energy that was projected to be generated on my contract? To answer the first question: yes. Although it took much longer than I had ever expected, Sunlux was very complete and careful with anything that came a long the way. All workers who came to my house were clean and professional. I might add--and this is worth noting for any reputable contractor--Sunlux did not ask for their final payment until the very last fix was completed; good for them. And as to my second question, from the preliminary data I'm getting from our system, it appears my system is producing what we had expected, although I won't know for sure for several months, until I get more complete data. This, I think will be the absolute bottom line. After all, this is the reason we choose to go solar, correct? Also, least I forget, if the system does not produce the kilowatt hours Sunlux was hoping for, how well will its promise to pay the difference to customers play out?Would I recommend Sunlux to friends, family and to others? Absolutely. Are they a worry-free company? No. I don't think there is such a thing, but I think they represent a young company with a potential to become a truly outstanding solar company. From speaking with many Sunlux employees over the last few months, I feel they are sincere and honest. I hope they take the time to read this.Juan-Carlos R. 7/13/2018
Made solar easy! the entire process has been little to know effort on my part. From quotation to install everything was easy. No hard pressure sales tactics! honest pricing and a great team from the inside people to the installers! If you are thinking about going solar you just need to call these guys!James B. 3/07/2019
After a couple of research for solar company, we decided to go with Sunlux for our solar system. The sales consultant Lorena Gutierrez and service representative Markie Owen are both amazing to work with. The installation team are very professional and on time. They keep me update through out the process. We are very happy with our solar and so far after 4 months we only need to pay $10 a month for Edison connection fee for electricity bill.Kevin C. 5/17/2019
I have a property in Mission Viejo and have a complicated 30 year clay tile roof. We contacted Sunlux, Sunpower, Sunrun and Tesla for solar panel quotes and Tesla for solar roof. Tesla took a couple of weeks to tell me that they will not install panels on clay tiles, designed an 11.4kw solar roof but placed 2.7 kw of active tiles on the north facing panes. I asked for a redesign 2 weeks ago and am still waiting. I don't think they can do it to be honest.As far as solar panel quotes, Sunlux came out as the least expensive, the best system, the best warranty and will take care of replacing the underlayment for a very reasonable price so I don't have to call a separate roofer. Michael agreed to an upgrade from 2 layers of 30# felt to 2 layers of synthetic SBS-modified asphalt underlayment for the same price. Their system is based on state of the art high efficiency panels from LG with built-in microinverters so the 25 year manufacturer warranty includes the inverters (the most likely hardware to fail and only has a 10 year warranty from all the other installers). Unlike all the other installers, Sunlux offers a production guarantee of so many kwh/yr so they have a vested interest in monitoring the system output to watch for any failures or unexpected decrease in production. They also allow the customer to monitor system production down to the panel level so if any panel were to fail the installer and/or manufacturer warranty can be exercised. This is not possible with any system using string inverters such as Tesla. Their roof leak warranty is 15 years instead of the industry standard 10 years. It's comforting to know although with 2 layers of SBS-modified asphalt underlayment I am not too worried.Their customer service seems to be top notch from reading all the reviews on Yelp and Consumer Affairs. Their prices are very competitive. If you decide on Powerwall storage they will go the extra mile to apply for the SGIP program and get the state rebate for you. Highly recommended!P T. 2/16/2021
SunLux is great. They called us to let us know there was an issue that needed fixing. Talk about being proactive!!!!! They came out and fixed the problem as it was an easy fix. But they went above and beyond and did some extra work to make sure that it wouldn't happen again. I am very please with them.Bob 2/26/2019
I am so happy with my Sunlux experience! After going through the process I would definitely choose them again without hesitation. I initially reached out to Tesla Solar, which seemed great at first. We had a good initial meeting, the proposal looked good, and the gentleman that did my inspection was so nice. Then everything went sideways. After my inspection, the initial estimate went up $8,500 for additional costs. I called my local utility company to verify what Tesla Solar was telling me was needed. My utility company sent someone to my house to inspect and verified it was not needed. Suddenly, I had a hard time getting ahold of my Project Manager at Tesla and the engineers could not agree on the requirements. Every few weeks they would just send me an email asking if I had signed the documents yet. They didn't want to discuss what the utility company said.That is when I called other companies, including Sunlux. My sales contact, Rob Martinez, worked with me and answered all of my questions. After reviewing the proposals, I researched the equipment on each proposal. The pricing was all competitive, but the equipment Sunlux quoted was far superior and the reviews were great. That is when I signed with Sunlux. Everyone I talked to, emailed, or that came to our house was friendly, professional, and overly polite. From my Project Manager, Emma Stadler, to the techs sent to our house for installation and inspections, everyone was knowledgeable and amazing. Emma kept me informed every step of the way and I did my part by emailing or calling when I had questions. Every email or call was responded to quickly. If someone did not know the answer to my question, they would have someone call me with the answer right away. Every inspection was passed easily. They submitted everything for me and made the whole process seamless. My solar system was turned on today and I am excited to see the kW it started producing right away. I will be referring everyone to Sunlux!Page M. 7/30/2019
After a couple of years of contemplating solar and receiving a number of quotes, we decided to go with SunLux for our solar system. They were not the very cheapest (but close), but I felt that Tracy Woodburn, our sales consultant, really listened to our needs and not only was confident in SunLux's ability to deliver, but communicated this without a lot of heavy pressure like another large company did (via a large membership store). I also liked that much of the initial discussion and evaluation was done over the phone and email after Tracy viewed our home on GoogleEarth. None of the other companies were willing to do as much without meeting with us in our home where the heavy sales pressure was started. We initially spoke about 20 panels, but the original design only had 19. I contacted Tracy who immediately took it back to the design team, and very quickly we had a plan with 20 panels. I appreciated that Tracy hadn't over-promised and also that he stood by his word and made sure we got what we had asked for.Everybody who came to our house for the installation was professional, polite, and highly skilled. The work that was done looks beautiful. We ended up needing a new electric panel and we were not charged any additional fee. The city then said the panel needed to be moved, and SunLux quickly sent out a team to do this. Again, no additional fee, no grumbling, and beautiful work.We had a change in Project Managers partway through the job, and Tracy Woodburn remained a point of contact throughout so that whenever I had a question or concern, he made sure that I got the answer.At the very end of the project there was some miscommunication about a 220 outlet that we wanted installed. It is entirely possible that the misunderstanding was on my end, and not on the end of the company, but SunLux honored my understanding of the agreement and completed that installation.We've only had one full month of operation, but the system overproduced for that one month, which is easy to track with the software and website they signed me up with.Would I recommend SunLux? Absolutely! I'm not sure if the other sales staff remain as involved as Tracy did, but I would recommend that you ask for him, as he really made the process much smoother from start to finish!Lynn B. 4/07/2019
The customer service with SunLux Energy is outstanding. They're constantly on top of everything. They kept me apprised of every step that was being taken. My project manager, Berlin, was fantastic. What's shocking was that they buy the panels from a distributor and they don't tell you what it is. Once we were into the project, I got a certified letter stating that if SunLux doesn't pay their bill, I'm getting a $14,000 lien put on my house. It never happened because they did pay it but I was very aggressive at first with these people thinking I didn't do business with them. I didn't sign any contracts with them. After doing a lot of internet research and so forth, I learned that this does happen if companies go belly up. Even though I didn't make any business with the provider of the solar panels, they have a right to put a lien on the property for their merchandise. SunLux provided me the document saying that it was paid in full then they forwarded it directly to the company and I didn't have to do anything further. But it is kind of scary when you're in a contract with a company like this and you get this in the mail, and they don't tell you that this is gonna happen.The guys that came over were very professional but it took about two months until I went to full production because half my panels were wired incorrectly. They came out once and tried but couldn't figure it out. We had to set another appointment for about three weeks out. Then they sent a crew of two guys. They spent all day and finally found the problem. There was reverse polarity on one of the panels. Having SunLux, I'm saving a lot of money. My payments for the solar panels might pay the rest of my life for these things but for me, my payments are $170 a month. My average electric and water bill every two months was between 1,100 and 1,600 for a family of three and a swimming pool. The electric portion of it was between 600 and 800. I got air conditioning last year and my bill probably would have been about 1,700 just for electric. Now that we have the solar panels, the most I've paid for electric so far has been $65. It's definitely paying off for me.Al 2/12/2021
I'm glad I didn't give up on my solar project because I almost did. Back in 2019, I was ready to move ahead with the project and went to Energysage.com get quotes. I've had over 10 quotes and I actually even signed up with another installer at the time (not SunLux) and started the project. Then shortly after the project started I was told they discovered my roof had issues so the project was cancelled. I cancelled in part 1) the installer didn't do roofing and I didn't want to deal with multiple contractors and 2) the unexpected cost in the project. And apparently, the installer wasn't too excited about either, it seem. I guess most installers out there just want the easy installs but that's not the real world out there.I all but had given up. Then 6 months later I decided I give it another try and recalled Sunlux had given me a quote prior but never follow on it. Explained my situation to Tracy, my Sunlux consultant and he said my roof is certainly not an issue. He was very responsive to my needs, customized a system that I want and even had a great suggestion on the panel placement. How it looks is as important as the power.So with contract signed, this is typically where most solar project fall apart (right?) and this is what I heard from my neighbors with their solar project from a different installer. Nope, not with Sunlux. The project moved quickly and it stayed that way. I got coordinated with the project manager Jennifer and she made sure all my concerns were addressed. Even with Covid, the project took no more than 3 months and the bulk of the wait is with permitting. Very happy with the overall install experience, pricing, and service. If you have a roof issue like mine I highly recommend you give Sunlux a try. Highly recommended!Simon 6/24/2020
Sunlux installed our system at the end of last year, and we have been online since January. We decided to go with a ground mounted system, and so far we are very pleased with the results. We decided to go with them after hearing their advertisements on the radio. We appreciate how Sunlux has a very strong customer service team that is proactive to check on how things are going or answer any questions.R O. 6/05/2019
We have had our solar with Sunlux for 8 months now. We are extremely happy with the solar production and customer service. Everybody I've talked to has been very helpful, patient and knowledgeable. Solar is a huge investment and I feel good knowing that Sunlux will be there for us for the long haul.Crissy 6/19/2020
Sunlux made the solar installation pretty easy and straightforward. The sales person, Jerry, came for a free estimate and quote (very professional and knowledgeable). He answered all our questions and even got us a few deals on the solar package. Installation took a few weeks for approvals from LADWP but installation of solar panels by sunlux was the highest quality and fastest ever (one day install). Throughout the buying process, the project manager, Berlyn was just the best! All the praise to her. She did all the hard work behind the scenes from approvals and scheduling to making sure we were satisfied from start to complete as well as informed us about everything. Thank you Berlyn! All in all- without a question this has been the best investment for our home. Don’t hesitate and really, give sunlux a try- you can thank me later. 🙂Emily S. 6/24/2020
UPDATE: Our system is finally up and running, and they made an effort to rectify the situation. Let me start this story from the beginning. After doing a lot of research, we landed on Sunlux for a couple of reasons. Their reviews were generally very positive, and they use Panasonic panels, which are a bit smaller, and can be arranged so they fit around the obstructions on our roof. After the bid, we had to do some foundation work. We contacted the salesman, let him know we were planning to move ahead with Sunlux, but the project would be delayed. When we were ready to move forward, it became a huge cluster#&%@. We had to send over some pictures and measurements around our electrical panel. We didn't hear anything for a long time, until we heard that our original project manager was no longer with the company, and that we would have to re-measure and re-send the pictures because her files were lost. This delayed the project by at least a couple of weeks, if not a month. Then, we were told to wait. And we waited, and waited, and waited. The only times the project manager returned our phone calls was after we called the salesman out of frustration. At one point, the company had been notified that the permits had come through, but because they didn't have them in their hands, they refused to put us on the schedule. Finally, we got the go ahead, two months after it was promised. The installation went relatively painlessly. If this review was for the installers, instead of the company in general, it would be four or five stars. They finished the installation in mid-March. We were told we would be contacted within 10-14 business days to schedule the final inspection. We heard nothing. I tried contacting our project manager, and again, crickets, until I called our salesman. Then, we were told that we would have to make the final payment before the system could be turned on. We paid about 75% upon installation. No one told us we would have to pay the other 25% before having the system turned on, but nonetheless, we paid. Then, we were told that Sunlux neglected to file all the paperwork with the city. After they did that, we then received an email saying the inspection would happen on the 12th of April. On April 12th, we got a knock on the door. The Sunlux employee was an hour late for the inspection. He was very apologetic, but his excuse was that he was stuck at someone's house because he was being yelled at by a very angry customer. The employee told us that Sunlux was a horrible company, and that all customers were angry. This may or may not be true, but we are one of the angry customers. Right now, we have $25k worth of useless glass sitting on top of our roof. I suspect it will get turned on one day, but for now, we continue to pay exorbitant PG&E bills, which is precisely what we're trying to avoid. If this isn't remedied immediately, we'll be contacting a lawyer. As for the delays, we know, things happen, but the fact that there was little to no communication, and that we weren't given all the facts (like that they were waiting for us to pay the final payment), makes us wonder how and if they'll honor the warranty. Friends and neighbors want to go solar, and they have asked for Sunlux's contact info. There's no way we'll recommend them, unless things dramatically change soon. At which point, I'll update this review, and perhaps their star rating.Wendy G. 4/15/2019
I have been overwhelmingly delighted with my choice of SunLux Energy. SunLux personnel have made the process a smooth and positive experience from the initial thorough consultation with Mark T., through procedural confirmations and assistance by Project Manager Erika G. (outstanding) and Jessica B., equipment installation by an efficient and professional crew, to the helpful follow-up discussion with Service Manager Garret K. All communications have been timely and exact. I am awaiting final inspection in a few days, looking forward to being up and running...and feeling extremely confident in my decision to go with SunLux.Nancy F. 10/18/2019
Sunlux has been great from the start of my exploration into solar to the install and support after. They were honest and upfront with charges, changes, schedules, etc. I got everything I was looking for in the build and the overall outcome of the install was perfect. After a year production was over what was projected so really great work overall by the Sunlux team.Nick T. 6/03/2020
All the representatives were courteous and professional. They did a real good job. They were quick and efficient in installing the solar panels and equipment inside. My neighbors all said they did it pretty fast. Going solar helped me out tremendously so far because I put a pool in my backyard and it made a difference.E. 2/26/2021
We have had our solar with Sunlux for 8 months now. We are extremely happy with the solar production and customer service. Everybody I've talked to has been very helpful, patient and knowledgeable. Solar is a huge investment and I feel good knowing that Sunlux will be there for us for the long haul.Crissy B. 6/19/2020
I've been thinking of installing solar for quite sometime on our home and after numerous companies giving me quotes, I decided to go with Tesla. I thought that Tesla was the elite of solar based on their ads and promotions. After going through all but installing the solar panels, Tesla informed me that our roof needed work and that it would cost $9000 to repair the roof so that they can install solar panels. I was disappointed until I heard of Sun Lux over the radio being a roofer also. This was to test if I really needed a new roof. Sun Lux gave me a higher production of energy than Tesla and said I didn't need a new roof! They had several options on financing and leasing that made sense. I pulled the trigger and had them install solar. They assign you a Project coordinator that communicates with you throughout the process and Emma (my project coordinator) gave me the white glove treatment. She was always available. She took care of everything. What more can I ask for? I highly recommend Sun Lux even though I own a Tesla.Allan L. 2/26/2019
My husband and I live in Wildomar, Ca .We choose Sunlux Solar to installed our solar panel in July 2020. We had been doing research on solar for over two years.We did our homework and choose between 5 different company's in the area that we live. We went out and talk to other Sunlux customers and review their opinion. There was lower price and higher price company's out there. We went with a happy medium price and Quality of materials . As we all know Solar Panels are not cheap. Sunlux Solar did a great job and were quick to install . They were install within 2 1/2 days. According to my neighbors that was very quick.Martha R.Eazy G. 11/10/2020
Sunlux has been great to work with on my solar install. I found them to be very competitive and did a great job. The panels have been installed for about a year with flawless performance. I am currently having issues with pigeons hanging out under the panels and reached out to Sunlux. There was a quick response to assist me in arranging to have a critter guard installed. I give them my highest recommendation and thanks!Nicholas H. 4/02/2019
My experience with SunLux was wonderful. The person that was assigned to work with me was Jennifer. Jennifer did a great job in coordinating with me and making sure I understood the next steps. They were good and they fought for my business. The other guys were trying to match what they did. I came to the ultimate decision that if you couldn't come up with what they came up with, you don't deserve to take their business. One of the things they did for me was I recently bought an EV vehicle and they threw in a level two inverter for this vehicle, which is gonna save me tons of hours of charging. They rock. Then the owner called me when I was getting ready to go with another company, who actually tried to match theirs. I liked them. I was so happy with my experience with them.Cynthia 7/02/2020
I highly recommend Sunlux Solar. I contracted with Sunlux for 34 panels and a new roof a little over 3 months ago. I am extremely pleased with both my solar panel installation and my new roof. My salesperson (Chris) was very honest, informative and professional. There was no sales pressure at all. He explained the entire project in detail and satisfactorily answered all my questions. He was extremely patient with me when I called him numerous times with questions I had pertaining to my internet solar research I conducted as I was educating myself on solar. I got several quotes prior to choosing Sunlux. Although Sunlux was a little more expensive than others (not much), I chose Sunlux because of the professionalism Chris displayed and because they are a large professional company who is dedicated to customer service. I believe in "you get what you pay for" and I am extremely pleased with Sunlux, as I got much more than I paid for. I am very happy I chose them for my project.My project manager (Berlyn) was outstanding. She was constantly communicating with me by either phone, email or text. She kept me apprised of every step of the project and was always responsive to me whenever I called her. She always got back to me immediately. She was professional, polite, informative and defiantly dedicated to customer service. She always made sure I knew what was happening, kept me in the loop, and that I was pleased. It was a pleasure working with Berlyn. The project took a little over 3 months to complete, but that was due to permitting issues and not the fault of Sunlux. None the less, Berlyn was in constant contact with the building authorities and moved things right along. The installers were very professional, polite and defiantly demonstrated pride in their work. The installation was clean, seamless and it looks fantastic. All the electrical is hidden in my attic and out of sight (except for my inverter).My roofer was Troy Roofing who was subcontracted through Sulux. Although I am not a fan of subcontractors, Sunlux changed my opinion about subcontractors. They were in contact with the roofer the entire time and I never had to deal with the roofer directly. Troy Roofing did an exceptional job on my roof. The guys worked 3 hard long days in 100 degree weather. They demonstrated pride in their work and they did an excellent job. I highly recommend Troy Roofing.In summary, I am extremely pleased with Sunlux Solar and the outstanding job they did. They totally exceeded my expectations. I highly recommend them for your solar project. You will not regret it. I commend their staff Chris (my salesperson) for his professionalism and honestly. There were no surprises. Moreover, I commend Berlyn (my project manager) for commitment to customer service, her professionalism and her organizational skills. She was on top of my project every step of the way and she was a pleasure to work with.AlAl L. 8/19/2020
When I first decided to purchase a solar system, I conducted extensive research on different companies, including reading on-line reviews and asking existing customers in my neighborhood. I also obtained estimates from four different companies, before finally deciding on Sunlux. I found Sunlux's prize to be compatible or better than the other companies and I was pleased with the Energy Consultant (Fernando Cano) I met with. During the entire process of obtaining permits, financing and installation, I was very pleased with everyone I dealt with, as they were very professional and courteous. There were two minor glitches during the entire process, but ultimately everything was resolved to my satisfaction. One of these glitches was a misunderstanding and/or miscommunication regarding the interest rate on the financing. In the process of resolving this issue, Fernando Cano verbally offered to also install a Ring doorbell at my residence free of charge. Once the system was installed, so was the Ring doorbell and I absolutely love it.The other glitch occurred on installation day when, apparently, the equipment truck destined for my house, sustained a flat tire. This caused the Sunlux employees to arrive late at my residence, which in turn caused them to return the following day (Saturday morning) to finish the job. I like to sleep in late on Saturday mornings, but it is nearly impossible to do so while solar panels are being installed on your roof. Once again, this was something minor and probably beyond anyone's control.I believe that the bottom line to fairly reviewing any company is to ask your self two important questions after having done business with said company. #1. "Would I do business with this company again?" and #2. "Would I recommend this company to others?" The answer to both of my questions, "Yes I would".Luis B. 8/31/2018
SunLux came highly recommended as an outstanding company for our solar needs, and they did not disappoint us! We wanted to add a battery backup unit to our existing solar system to prepare for power outages and emergencies. After doing our research and contacting a few solar companies we choose SunLux. They presented the most comprehensive plan, worked with us to make sure they met our needs and have a wonderful professional staff that made the entire process seamless. They made the installation a smooth experience, from securing permits and dealing with SCE for connection to the grid, it couldn't have been a better experience. The installers were professional, neat and experienced and had the system installed in a day. The few places they had to chip or cut away stucco were patched, repaired and blended in perfectly. SunLux facilitated our new battery backup system into our SolarEdge online monitoring account so we can monitor our entire system from anyplace. We highly recommend SunLux for any of your solar needs!Stacie K. 10/24/2019
From start to finish Sunlux was on it. The process was so easy! Most of it done by email, phones and computer. Everyone I talked to gave me their cell phone number and their email address where I could reach out if I had any questions. One Sunday night after hours, I received an email I was very concerned about so I called 1 phone number and left a message. I thought no body will call me back and I tried another number and no answer. Then emailed a couple of people. My phone stared ringing off the hook from Sunlux people returning my phone call. They eased my worries about the email I had received. I was impressed with their after hours response. They followed through with everything they said they would do and I appreciate that so much! My neighbor went with another company before we signed with Sunlux and she is still not completed. I highly recommend Sunlux for anyone thinking about going solar.Shelly C. 10/16/2019
After waiting years for solar panels to become more efficient and affordable, i finally settled on Sunlux to set up solar for our newly renovated home after reading reviews and speaking with friends. I must say this decision for solar has been the best investment in my home i have ever made. Sunlux reps took us through the whole process from estimating our generating needs (we have 2 ev cars, 2 A/C units and outdoor entertainment) to mapping out our panels to give us maximum sun exposure, to setting up and registering our panels with the electric company. Garrett, the customer service manager, responded to our questions and calls promptly and kept us informed during the whole process. He introduced us to the app that can monitor our daily, monthly and cumulative generating at the touch of our iPhones 24/7. We are now generating more electricity than we use and this will allow us expand our electricity needs in the future. The monthly cost of our solar loan is significantly less than our previous electrical bill and in several years we will be saving hundreds of dollars monthly. We are very pleased with our purchase and with Sunlux.Martin W. 11/01/2019
Sunlux made the solar installation pretty easy and straightforward. The sales person, Jerry, came for a free estimate and quote (very professional and knowledgeable). He answered all our questions and even got us a few deals on the solar package. Installation took a few weeks for approvals from LADWP but installation of solar panels by sunlux was the highest quality and fastest ever (one day install). Throughout the buying process, the project manager, Berlyn was just the best! All the praise to her. She did all the hard work behind the scenes from approvals and scheduling to making sure we were satisfied from start to complete as well as informed us about everything. Thank you Berlyn! All in all- without a question this has been the best investment for our home. Don't hesitate and really, give sunlux a try- you can thank me later. 🙂Emily S. 6/24/2020
We interviewed 3 different solar companies but chose Sunlux. Excellent customer service, as they take it to the next level. Quick to respond and alway trying to go above and beyond to help their customer. Even 2 years after install they are just a phone call away. Always available to answer all our questions and concerns. Love their service.Indi G. 2/20/2020
The SunLux reviews that I saw online were consistently good. There have been a few different people who have been involved with ushering us through the process. The initial person I spoke with was more of a sales guy, and then after that was somebody who was assigned as our primary contact for the process of going through and getting the analysis done, getting the license done, and getting the work itself done.We have one problem at the moment, which is that they said that they were ready to turn on the system. It was a couple weeks ago that they said they were ready to turn on the system and that I should expect to be contacted within three business days by their operations team that would confirm that the system was running, and that I would be able to log in online to my account that had been created to see the statistics of the reporting that the system was running all that. I never got contacted by the operations team, and the online system still shows that the system is not operational. I have a contact who I've been emailing. I'm going to ping her again and see if they can give me an update. Everything else has been great. They did a good job through the whole process. I felt like they were taking good care of us, and doing a good job of staying on top of things.Charles 2/10/2021
We looked at multiple companies for solar over a year. Sunlux was professional from the first point of contact. Between their customer service, installers and employees everyone was helpful and respectful. Getting solar was the best decision we made and I would highly recommend Sunlux.Kim H. 2/26/2020
Two years ago, going solar made sense to me and I went with SunLux. They finished the installation in a week and now, I don't get an energy bill anymore. Zero. Somebody came out on a warranty claim about three weeks ago and he did fine. He was very prompt. He did an inspection of the roof and he found some broken tiles. I thought he was going to arrange to have somebody come and fix those, but I haven't heard anything else.Steven 5/13/2020
We looked at multiple companies for solar over a year. Sunlux was professional from the first point of contact. Between their customer service, installers and employees everyone was helpful and respectful. Getting solar was the best decision we made and I would highly recommend Sunlux.Kim H. 2/26/2020
I had an issue with our solar panel not producing any electricity so I called and left message for Garrett from Sunlux. Not only did he call me back the same day, but he basically diagnose the problem over the phone and sent someone from Sunlux to come to my house the next business day to confirm diagnosis that we had a bad inverter. A few hours later that day Garret called not only to schedule an install of the new inverter, but to my surprise he also said that because we were having problems with pigeons living under the solar panels that he would install critter guard to prevent the pigeons from going underneath the panels for no charge.Robert N. 10/28/2019
I would highly recommend Sunlux for their professionalism as well as their great customer service.
SunLux did a great job from start to finish. They showed up on time and finished the majority of the installation in one day. They handled everything including acquiring the proper permits, scheduling permit inspections and teaching me about the equipment. The installers broke two roof tiles during the installation. They let me know that they were broken and would return with new ones. In the meantime, They sealed the area to prevent leaks. It rained for the next four days and no leaks. Good job. I highly recommend SunLux.Ted Y. 2/13/2019
I am so happy with my Sunlux experience! After going through the process I would definitely choose them again without hesitation. I initially reached out to Tesla Solar, which seemed great at first. We had a good initial meeting, the proposal looked good, and the gentleman that did my inspection was so nice. Then everything went sideways. After my inspection the initial estimate went up $8,500 for additional costs. I called my local utility company to verify what Tesla Solar was telling me was needed. My utility company sent someone to my house to inspect and verified it was not needed. Suddenly, I had a hard time getting a hold of my Project Manager at Tesla and the engineers could not agree on the requirements. Every few weeks they would just send me an email asking if I had signed the documents yet. They didn� t want to discuss what the utility company said.Page M. 7/30/2019
That is when I called other companies, including Sunlux. My sales contact, Rob Martinez, worked with me and answered all of my questions. After reviewing the proposals, I researched the equipment on each proposal. The pricing was all competitive, but the equipment Sunlux quoted was far superior and the reviews were great. That is when I signed with Sunlux.
Everyone I talked to, emailed, or that came to our house was friendly, professional, and overly polite. From my Project Manager, Emma Stadler, to the techs sent to our house for installation and inspections, everyone was knowledgeable and amazing. Emma kept me informed every step of the way and I did my part by emailing or calling when I had questions. Every email or call was responded to quickly. If someone did not know the answer to my question, they would have someone call me with the answer right away. Every inspection was passed easily. They submitted everything for me and made the whole process seamless.
My solar system was turned on today and I am excited to see the kW it started producing right away. I will be referring everyone to Sunlux!
Sunlux has been an amazing from start to finish. We had an excellent consultation and build for our system based on our past year with the electric company. Everything that followed was on schedule and delivered as promised. We had an excellent project manager that kept us informed of a few schedule changes. (Current state of affairs and rain). The installers were friendly and had great attention to detail. Sunlux delivered everything promised and then some. Highly recommended!Bryan M. 4/09/2020
I recently completed my solar project with SunLux. They did a great job with my installation. They set the proper expectation on start and end times of the install and the communication throughout the project was excellent. Freddy and Liz were always quick to respond to questions and were so helpful all along the way! I did have one issue with the wiring I wanted corrected. The owner of the company contacted me directly and personally ensured that the issue was addressed. For me it is great to see the owner backing up the work first hand ensuring the customer is happy when the work is done. I would highly recommend SunLux. Oh, and their prices were far better than any other I received. Bring them in without hesitation.Dave M. 5/01/2019
I usually don’t take the time to write reviews. However, this time I decided to do it because it is important for people to know how great Sunlux is. We began our search for solar companies when we bought our house about year and a half ago. We met with many different companies but we noticed that they weren’t truthful and they were only interested in making a sale. We were ready to sign a contract with the only company we believed to be honest, when we were referred to Sunlux. They were absolutely magnificent! They were honest and straightforward from the beginning, went above and beyond our expectations and were prompt and so helpful. They took care of absolutely everything; they even provided same day installation. They were very professional and left the area cleaner than they found it. We have now had the panels for about a month and are beyond pleased with the continued service and professionalism given by the company.Diana Orozco 5/28/2020
Sunlux installed our system at the end of last year, and we have been online since January. We decided to go with a ground mounted system, and so far we are very pleased with the results. We decided to go with them after hearing their advertisements on the radio. We appreciate how Sunlux has a very strong customer service team that is proactive to check on how things are going or answer any questions.R O. 3/03/2019
I was trying to get our energy costs lower because of early retirement. We had a gentleman from SunLux Energy come out and he did an excellent job. We liked his sales presentation so we decided to go with it. Every interaction that I had with every person that worked for the company from the salesperson all the way through the people that came out and did the inspection of our roof had to coordinate with my roofer to get the system in place and that went well. They were all professional. But I wished the process of getting the system in would've been a little bit faster from start to finish. Permits had to happen and there were a lot of different players came in. There was a lot of cooperation and everybody was professional. They didn’t leave my yard with a lot of rubbish or anything like that. So, I was quite satisfied with the way everybody conducted themselves.We put some money down and then we did the financing. There seemed to be enough options to accommodate us for what we needed. So, everything went well. For the first couple of months, everything seems to be really well. The system is producing enough energy and it’s accomplishing everything that has been promised to us. SunLux did a good install job. The system looks beautiful and it works. Overall, I’m very happy with the experience and I have referred a couple of people to SunLux.Rex 7/01/2020
I usually don’t take the time to write reviews. However, this time I decided to do it because it is important for people to know how great Sunlux is. We began our search for solar companies when we bought our house about year and a half ago. We met with many different companies but we noticed that they weren’t truthful and they were only interested in making a sale. We were ready to sign a contract with the only company we believed to be honest, when we were referred to Sunlux. They were absolutely magnificent! They were honest and straightforward from the beginning, went above and beyond our expectations and were prompt and so helpful. They took care of absolutely everything; they even provided same day installation. They were very professional and left the area cleaner than they found it. We have now had the panels for about a month and are beyond pleased with the continued service and professionalism given by the company.Diana O. 5/28/2020
Customer service is important to me and SunLux proved that they have the best in the business. I had a problem with my solar system and all I had to do was make one phone call to them and they did the rest. The problem was fixed so swiftly that I didn't need to call them back for updates on the situation.Gino T. 2/28/2019
I did my due diligence by speaking with three different companies since I've had my share of issues with home contractors. From the initial sales pitch-person, to the final installation, Sunlux was great to work with. Being an engineer, I had some suggestions that would make an easier and cleaner install. They listened to my inputs and made adjustments. The install technicians were top notch. They were on-time, skilled, and really paid attention detail giving me the aesthetic look and electrical production that I was hoping for. Thank you again for being such a great company and doing such a fantastic job - I really appreciate how easy it was to get this done. Please don't change the way you are doing business - you have it all right!Martin 2/25/2021
Our experience with Sunlux was great. The salesperson was knowledgeable and walked us through the process of selecting the right amount of panels for our roof. The design department worked with us through the permit and layout process. When the panels finally where installed about 6 weeks later we where very happy. The entire crew was very professional and well trained. Overall I would can recommend Sunlux to everyone.Thank you to the entire crew! GREAT JOB!Mike S. 10/25/2019
I spend several months researching and getting quotes from multiple solar contractors.Let me tell you it was a big learning experience. At the end I decided to go with Sunlux.They give me the best price and best guarantee than the other three solar companies for the system I was looking for.. They really took care of me and made the most effort to earn my business. Another key factor was their customer reviews. The process was smooth and very professional. Their installers where also very professional and pay attention to detail, taking my input and answering any questions I had. I'm so glad I went with Sunlux.Moises R. 11/07/2019
Highly recommended, especially if you think you got roofing issues.I'm glad I didn't give up on my solar project because I almost did. Back in 2019, I was ready to move ahead with the project and went to energysage.com get quotes. I've had over 10 quotes and I actually even signed up with another installer at the time (not SunLux) and started the project. Then shortly after the project started I was told they discovered my roof had issues so the project was cancelled. I cancelled in part 1) the installer didn't do roofing and I didn't want to deal with multiple contractors and 2) the unexpected cost in the project.And apparently, the installer wasn't too excited about either, it seem. I guess most installers out there just want the easy installs but that's not the real world out there.I all but had given up. Then 6 months later I decided I give it another try and recalled Sunlux had given me a quote prior but never followed up on it. Explained my situation to Tracy, my Sunlux consultant and he said my roof issue can be handled by Sunlux. He was very responsive to my needs, customized a system that I want and even had a great suggestion on the panel placement. How it looks is as important as the power for me. All that within my budget.So with contract signed, this is typically where most solar project fall apart (right?) and this is what I heard from my neighbors with their solar project from a different installer.Nope, not with Sunlux. The project moved quickly and it stayed that way. I got coordinated with the project manager Jennifer and she made sure all my concerns were addressed. Even with Covid, the project took no more than 3 months and the bulk of the wait is with permitting. It only took 2 days for roofing and other 2 days for the panel install. Very happy with the overall install experience, pricing, and service. On top of it, I had only had to deal with one contractor for both solar and roofing. Highly recommended!Simon L. 6/23/2020
We did a virtual visit and the sales rep explained all the benefits of going solar, and how much money I'll be saving in the long run with going solar. He also mentioned the impact on the planet and renewable energy. He was very informative. He answered all my questions. I was very happy with the sales rep that I dealt with. There was some delays with the installation due to COVID and that was understandable. SunLux Energy was always on point as far as informing me of where we were with the installation process, and with the gathering of permits from the City and from my HOA. The installation crew was great. They came in and explained everything they were going to do. We hardly even heard or saw them because they got in, they did what they had to do, and then they got out. They cleaned up after themselves. The cost of the service was very reasonable. I've got my first electric bill and I'm seeing savings already. From start to finish, it was an awesome experience. SunLux was very professional and informative. They laid out everything for me. Everything that I heard on the radio was spot-on.Johnny 4/01/2021
We talked with a couple of companies. There was a company where we started to move towards the design phase but the design really did not accommodate our home. We have a Spanish-style home and part of it has a flat roof. Another part is tiled out roofing with classic clay tiles. We wanted to make sure that the investment was going to yield the savings we were seeking. If they were putting in solar and there was not enough solar panels to offset the cost of paying the utility company, it didn't make any sense. They didn't seem to have an alternative. Also, there wasn't any consistency in contact with the customer service so we decided to hold off on that.We called a local radio host. He's a designer and does construction of homes in California. He has lots of great tips. I said, "Surely, there has to be these panels that have evolved to be smaller, but more powerful." Technology is evolving at least every three years, if not yearly. He recommended SunLux and they're an advertiser. I liked his advice and gave SunLux a call. The engineer or the tech expert walked us through the different products and what decisions we needed to make. We are under the pandemic and it was very easy to show some of the options for us. They had a picture of our house so we could see where the panels might go on our roofing.From there, they had a financing option that worked really well for us. Every step of the way, the management of the project was well done. There was someone we could contact to help us to be ready for each stage. Everyone was courteous and very professional. That coordinator, Erica, made such a difference in keeping us apprised of what was going on. There was the ease of the financing. They gave us some options of a Tesla battery at the time. There was also LG and the products they offered were state of the art, which was what we were looking for. We had to make some modifications to the solar panels but SunLux was able to put all the solar panels on our roofing. The modification required them to have some of the panels that would come right at the edge of the roof. We were concerned about that because the way they put those panels in, you walk to our house and you cannot see those panels. I see some people around my neighborhood who have gotten solar panels and when you walk to their house, there are these hideous panels that are right at the front door. It disrupts the aesthetic of the home. SunLux was able to make the adjustment and they did not have to do a hanging. They were able to work with the roof and reconfigure things. It's lovely. We retained the style of our Spanish home. The architectural integrity was important to us. And in handling all the permits, we really put ourselves in SunLux's hands and they competently accomplished each step. We are very happy with SunLux and really glad to recommend them. They're topflight and they live up to their reputation.When making a purchase of solar panels, you want to have the right company to know what you want and know how the company manages the process. Their communications and their customer support are absolutely key to guide you through the process. There's a permitting process but how does the company handle it? How professional and courteous are they in communications with you frequently so you know every step of the way? This is the process that SunLux used and gave us confidence.Peggy 3/23/2021
start saving with solar in Austin, Texas
Our 5 step process will have you saving money on your rising electric bill in no time.
We start out by taking a look at your energy bill to determine needs to provide you with an estimate of how much you can save by going solar with Sunlux Solar. The best part is we’ll answer your questions honestly, making your solar decision simple.
Our PV Designer will create a solar system package with curb appeal, your energy needs and your home specifications in mind. We’ll work closely with you to make sure the design exceeds your expectations, delivering maximum performance and lifespan.
We handle the paperwork for you. Once the design is finalized, our permit technician will put together a detailed permit package and submit it to city of residence for approval.
The solar panel installation will be performed by our highly trained, safety-certified crews, and the onsite project foreman will be there to answer any questions you may have.
Once the city inspector signs off, we will submit the final package to your utility provider for a PTO (Permission to Operate), so we can turn on your Sunlux solar system and you can start saving money.
a greener, smarter Austin home
Let the Sunlux solar team help with a free no-hassle consultation to see if solar is right for you!
Let our team help with a free no-hassle consultation to see if solar is right for you!